Frequently Asked Questions

First Choice Flex gives you the flexibility to cancel your holiday for free, right up until 14 days before you fly – we’ll just hold on to your First Choice Flex fee. If your question isn’t answered here, check out our Flex page.

If you need to cancel, and it’s more than 14 days before your flight is due to depart, your total holiday cost will be refunded back to you. The price you paid for First Choice Flex is non-refundable, so you won’t get that part back. If you cancel within 14 days of travel, normal T&Cs apply.

First Choice Flex can be added to most of our holidays. At the moment, you can’t apply it to hotel-only bookings or trips that depart within the next 15 days.

Adding First Choice Flex is super easy – pick your perfect holiday then add First Choice Flex to your booking on the options page before you confirm and pay. If you’re making your booking with a member of our lovely team, they’ll be able to add it on for you. Remember to include it when you book, as you can’t add it on later.

If you’ve added First Choice Flex to your booking and would like to cancel, just call us on 0203 451 2690.  To use Flex, you must cancel 14 days before your flight is scheduled to depart. If you want to use your Flex to cancel a trip but our Contact Centre is closed, please email MyFCflexcancellation@firstchoice.co.uk

No, once you’ve added First Choice Flex to your booking your fee is non-refundable.

If you want to cancel your booking within 14 days of travel, then standard T&Cs apply.

Yes, First Choice Flex is not a substitute for travel insurance and it’s still important you and everyone you’re travelling with are insured from the time of booking.

No, First Choice Flex applies to First Choice bookings only and TUI Flex is for holidays booked directly with TUI. TUI Flex includes free changes and free cancellation up until 28 days before your departure date, whereas First Choice Flex just covers you for free cancellation, allowing you to cancel up to 14 days before departure.