Frequently Asked Questions

Frequently Asked Questions

What’s First Choice Flex?

First Choice Flex gives you the flexibility to cancel and refund your holiday right up until 48 hours before your flight is due to depart – we’ll just hold on to your First Choice Flex fee*.

Can I cancel for free with First Choice Flex?

If you need to cancel, and it’s more than 48 hours before your flight is due to depart, your total holiday cost will be refunded back to you. The price you paid for First Choice Flex is non-refundable, so you won’t get that part back. If you cancel within 48 hours of travel, normal T&Cs apply.

Can I add First Choice Flex to all holidays?

First Choice Flex can be added to most of our holidays. At the moment, you can’t apply it to flight-free holidays, hotel-only bookings or trips that depart within the next 72 hours.

How can I add First Choice Flex to my booking?

Adding First Choice Flex is super easy – pick your perfect holiday then add First Choice Flex to your booking on the options page before you confirm and pay. If you’re making your booking with a member of our lovely team, they’ll be able to add it on for you. Remember to include it when you book, as you can’t add it on later.

How do I cancel my holiday if I’ve purchased First Choice Flex?

If you’ve added First Choice Flex to your booking and would like to cancel, just call us on 0203 451 2690.  To use Flex, you must cancel 48 hours before your flight is scheduled to depart. If you want to use your Flex to cancel a trip but our Contact Centre is closed, please email MyFCflexcancellation@firstchoice.co.uk

Can I cancel First Choice Flex?

No, once you’ve added First Choice Flex to your booking your fee is non-refundable.

What happens if I cancel my booking with First Choice Flex within 48 hours of departure?

If you want to cancel your booking within 48 hours of travel, then standard T&Cs apply.

If I’ve got First Choice Flex, do I still need travel insurance?

Yes, First Choice Flex is not a substitute for travel insurance and it’s still important you and everyone you’re travelling with are insured from the time of booking.

Is First Choice Flex the same as TUI Flex?

No, First Choice Flex applies to First Choice bookings only and TUI Flex is for holidays booked directly with TUI. TUI Flex includes free changes and free cancellation up until 28 days before your departure date, whereas First Choice Flex just covers you for free cancellation, allowing you to cancel up to 48 hours before departure.

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

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After Sales

If you have already booked a holiday and need to contact us, call:

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