Frequently Asked Questions

Frequently Asked Questions

I have a hidden disability, how can I contact you?

Airline support

If you’re travelling with TUI Airways, they’ve joined forces with the Hidden Disabilities Sunflower Lanyard Scheme®. Wear one of these around your neck and the staff at the airport will see that you have a hidden disability. They’ll then do whatever they can to make your journey as easy and stress-free as possible, without drawing any unwanted attention.

If you’re travelling with another airline, lease check directly with them.

In resort support

If you need support in resort, please contact our Assisted Travel team on 02034512690.*

*Calls from UK landlines cost the standard rate, calls from mobiles may be higher. Check with your network provider.