Frequently Asked Questions

Due to a disability I can’t use the coach transfer included in my holiday, what other transfers can you arrange?

If you’re unable to climb the steps onto a standard coach transfer, please call our Assisted Travel Team on 0203 451 2690 to let us know. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.

Our Assisted Travel Team can help you book an alternative taxi transfer and if a coach transfer was included in the cost of your holiday, we’ll try to sort out a discount against the cost of the taxi for you.

Please bear in mind that, depending on the resort you’re travelling to, the taxi we book may not be an adapted vehicle, as these aren’t always available. But the team will do their best to get things sorted for you.