Cookie Notice
TUI UK Limited (referred to in this Notice as “we” or “us”), part of the TUI Group, uses cookies and similar technologies including from our partners (together “cookies”). Cookies are small text files placed on your device to store data which can later be accessed and read by the party placing the cookie. Some cookies are strictly necessary for our website and mobile apps to work properly, while others allow us and our partners to enhance your experience, personalise content and adverts across your devices, and provide insights into how our website and mobile apps are being used.
We also use additional identifiers, such as Web Beacons and Email Pixels, for similar purposes, and our website and mobile apps also contain other similar technologies which we explain below.
The cookies we use are categorised in the following ways:
Duration of the cookie
- Session Cookies: We may use session cookies which will automatically expire and be deleted at the end of your browser session on our website and mobile apps. These are generally used for security purposes or to facilitate your use of our website or mobile apps. For example, we may use session cookies to analyse the traffic on our website but also to remember the content of your online shopping basket.
- Persistent Cookies: We may use persistent cookies which will be stored for a longer period depending on the nature of their purpose. For example, persistent cookies are used to remember your preferences and choices when you use our website or for targeted advertising purposes.
Who places the cookie
- First party cookies these are set by us at the time when you visit one our websites.
- Third party cookies These are set by our partners with our permission, such as advertising, security and social media partners.
Which other technology may be used?
Alongside cookies, we may also use other tracking technologies on our website and mobile apps and in emails we send to you, some of which are very similar to cookies.
- Server-to-server tracking: We generate and store a unique identifier when you click a tracking link or are shown an advertisement. When you later make an action such as a website visit or a purchase, the unique identifier is matched. This allows us to monitor the effectiveness of our advertising.
- Web Beacons: Web Beacons are electronic tags that can be delivered to your device as part of a web page request, in an app, an advertisement or an HTML email message. We and our partners may use web beacons to help deliver cookies on our websites, to count website visitors, and to help us compile statistics about the effectiveness of our promotional campaigns or other operations.
- Email-Pixels: We may use techniques such as pixels, which we don’t refer to as cookies because they don’t store information on your device. A pixel is an electronic file embedded into an email or newsletters which allows us to see if the message was delivered, if and when you read it, and what you clicked on. We may use similar technology to get the same information about push notifications we send you.
We use cookies for a variety of purposes. Some cookies are strictly necessary for our website and mobile apps to work properly and therefore cannot be declined. Others allow us and our partners to enhance your experience, personalise content and adverts across your devices, and provide insights into how our website and mobile apps are being used. These cookies are not strictly necessary and won’t be placed on your device unless you give your permission to do so.
We divide our cookies into the following categories:
Strictly Necessary Cookies
Strictly necessary cookies enable core functionality such as logging you in, saving your language preferences, improving performance, routing traffic between web servers, detecting the size of your screen, determine page load times, displaying external media and keeping your online shopping basket. We also use strictly necessary cookies for protecting your security, network management, accessibility and to help our webpages to load quickly. They help us to keep track of what you place in and remove from your shopping basket as you move through each stage of the booking process.
Without them you could not complete your online booking and our website and mobile apps could not function properly which is why they cannot be declined.
The following strictly necessary cookies are placed on your device:
| Name | Provider | Description | Expiry Period
|
| AMCV_#@AdobeOrg | Adobe – Visitor API | Cookie associated with the Adobe Marketing Cloud. Contains a unique visitor identifier for a site visitor on a particular device/browser. All browsing behaviour collected in Adobe is associated to this cookie value. | 2 years |
| AMCVS_####@AdobeOrg | Adobe – Visitor API | Cookie associated with the Adobe Marketing Cloud which serves as a flag indicating that the session has been initialized. | Session |
| gpv_pn | Adobe Analytics | Cookie associated with the Adobe Analytics Get Previous Value plugin. Is used to return value held in an Adobe variable. | 30 minutes |
| gpv_pn2 | Adobe Analytics | Cookie associated with the Adobe Analytics Get Previous Value plugin. Is used to return value held in an Adobe variable. | 30 minutes |
| s_cc | Adobe Analytics | Cookie used to determine if JavaScript is enabled in the browser. | Session |
| s_comp_click | Adobe Analytics | Cookie used to track what components users click on on our sites. | 10 seconds |
| s_depth | Adobe Analytics | Cookie used to capture how many pages are viewed in a session which is passed to Adobe Analytics. | 2 years |
| s_depth_vis | Adobe Analytics | Cookie used to capture how many pages a visitor has viewed which is passed to Adobe. | 30 minutes |
| s_fid | Adobe Analytics | Cookie associated with the Adobe Analytics. Is a fallback unique visitor ID used when the s_vi or AMCV cookies are not present. | 2 years |
| s_lv | Adobe Analytics | Adobe Analytics used to identify the time (in days) between two visits. | 3 years |
| s_lv_s | Adobe Analytics | Cookie used to store the time of a visitors last visit | 1 month |
| s_nr | Adobe Analytics | Cookie used to store the date of visit and whether they are new or returning. | 1 month |
| s_ptc | Adobe Analytics | Cookie is set as part of the Adobe performance timing plugin. Is used to capture page load speed statistics on our site. | Session |
| s_vi | Adobe Analytics | Cookie associated with the Adobe Marketing Cloud containing an anonymous visitor identifier for a site visitor on a particular device/browser. | 2 years |
| ttc | Adobe Analytics | Cookie associated with the Adbe Analytics getTimeToComplete plugin. Used to understand how quickly our checkout process is completed. | Session |
| ev_sync_dd | Adobe Analytics – Everestech | Cookie associated with the Adobe Marketing Cloud. This cookie synchronises a visitors unique ID when visiting our site. | 1 month |
| everest_g_v2 | Adobe Analytics – Everestech | Cookie associated with the Adobe Marketing Cloud. This cookie synchronises a visitors unique ID when visiting our site. | 2 years |
| everest_session_v2 | Adobe Analytics – Everestech | Cookie associated with the Adobe Marketing Cloud. This cookie synchronises a visitors unique ID when visiting our site. | Session |
| check | Adobe Target | Confirms whether the browser supports cookies. | Session |
| mbox | Adobe Target | Cookie associated with Adobe Target. Stores multiple values to control how your visitors experience Adobe Target activities on the site. | 2 years |
| mboxEdgeCluster | Adobe Target | Keeps track of the currently used Adobe Target edge server. | 30 minutes |
| tntPQRY | Adobe Target | Used to pass custom data such as search behaviour to Adobe Target which is used for mechandising. Only use for personalisation purposes if opted in to personalisation. | 30 days |
| demdex | Adobe Visitor AP | Cookie associated with the Adobe Marketing Cloud. The demdex cookie is set in the third-party, demdex.net domain in the browser. Allows the Adobe Visitor Service to identify a site visitor across our domains. | 6 months |
| dpm | Adobe Visitor API | Cookie associated with the Adobe Marketing Cloud. DPM is an abbreviation for Data Provider Match . It tells internal Adobe systems that a call from Audience Manager or the ID service is passing in customer data for synchronization or requesting an ID. On our site this is used for ID generation. | 6 months |
| ak_bmsc | Akamai | Akamai bot manager. | Session |
| akavpau_VP | Akamai | Used as part of our Akamai CDN to make sure visitors can reliably access the site across periods of high demand. | Session |
| bm_mi | Akamai | Akamai Bot Manager Security Cookie. | Session |
| bm_sz | Akamai | Akamai bot manager. Used for fraud prevention. | Session |
| PIM-SESSION-ID | Akamai | Cookie used for Akamai Page Integrity Manager, a solution used to monitor the integrity of assets loaded on our site. | Session |
| AWSALB | Amazon Web Services | Register which server cluster is serving visitors to our site. Is used for load balancing in order to maintain site performance. | 7 days |
| AWSALBCORS | Amazon Web Services | Register which server cluster is serving visitors to our site. Is used for load balancing in order to maintain site performance. | 7 days |
| cg_uuid | Cheq | Used to detect when the same device is used across separate browser sessions. No personal data such as user identity is collected. | 1 year |
| _cq_duid | Cheq | Identifies the device at the domain level across browser sessions. No personal data is collected. | 3 months |
| _cq_suid | Cheq | Identifies the device per session within the same browser. Used for session resolution. | Session |
| _cq_tuid | Cheq | Identifies the device at the browser tab level to distinguish between different tabs in the same session. | Tab session – sessionStorage |
| _cq_check | Cheq | Used to determine whether a device supports cookies. Deleted immediately after use. | Deleted immediately after insertion |
| _dd_s | Datadog | Cookie used to group all events generated from a unique user session across multiple pages. It contains the current session ID, whether the session is excluded due to sampling, and the expiration date of the session. The cookie is extended for an extra 15 minutes every time the user interacts with the website, up to the maximum user session duration (4 hours). | 1 Year |
| dtCookie | Dynatrace | Primary cookie for Dynatrace site monitoring. | Session |
| dtLatC | Dynatrace | Cookie used for site monitoring. Stores the server ID. | Session |
| dtPC | Dynatrace | Cookie used for site monitoring. Stores the server ID. | Session |
| dtrckSession | Dynatrace | Cookie used for site monitoring. | Session |
| dtSa | Dynatrace | Cookie used for site monitoring. | Session |
| rxVisitor | Dynatrace | Cookie used for site monitoring. Stores the visitor ID. | Session |
| rxvt | Dynatrace | Cookie used for site monitoring. Stores the timestamp. | Session |
| TUI_ENSIGHTEN_PRIVACY_BANNER_VIEWED | Ensighten Privacy | Captures when the Cookie Consent Manage Preferences modal is shown. Dropped as part of our legacy cookie consent solution. | 1 year |
| TUI_ENSIGHTEN_PRIVACY_Experience | Ensighten Privacy | Captures the variant of the cookie consent that is being viewed. Dropped as part of our legacy cookie consent solution. | 1 year |
| TUI_ENSIGHTEN_PRIVACY_MODAL_VIEWED | Ensighten Privacy | Captures when the Cookie Consent ‘We value your privacy’ modal is shown. Dropped as part of our legacy cookie consent solution. | 1 year |
| TUI_ENSIGHTEN_PRIVACY_Targeting_and_Advertising | Ensighten Privacy | Captures whether the Targeting and Advertising category has been opted into. Dropped as part of our legacy cookie consent solution. | 1 year |
| TUI_ENSIGHTEN_PRIVACY_Personalisation | Ensighten Privacy | Captures whether the Personalisation category has been opted into. Dropped as part of our legacy cookie consent solution. | 1 year |
| vvct | Eptica Live Chat | This is the visit cookie for Live Chat. | 30 minutes |
| vvcu | Eptica Live Chat | This is a permanent cookie for Live Chat. | 3 years |
| _omappvp | Optin Monster | Used alongside the Uniqodo solution. Used by the lead generation platform OptinMonster to determine if the visitor is returning and has visited the website before. | 11 years |
| _omappvs | Optin Monster | Used alongside Uniqodo solution. Used by the lead generation platform OptinMonster to determine if the visitor is returning and has visited the website before. | 11 years |
| omSeen-i8uit3mw9zvaaypdcnnv | Optin Monster | Used alongside Uniqodo solution to show modal windows on the site. | 25 days |
| STORAGE_PREFERENCES | Ryanair | Stores the preferences of the cookie categories for the Ryanair website. | Session |
| mkt | Ryanair | Enables the browser to remember the market for a specific user. | 365 days |
| fr-correlation-id | Ryanair | Tracks an anonymous user session between internal Ryanair services. | Session |
| rid | Ryanair | Used to identify unique devices for enhanced security. | 365 days |
| rid.sig | Ryanair | Used to identify unique devices for enhanced security. | 365 days |
| CONSENTMGR | Tealium | Saves preferences from the Tealium Consent Tool. | 1 year |
| utag_main | Tealium | Tealium cookie that provides the Tag Manager functionalities. | 1 year |
| ab_####_V# | TUI | Used for A/B tests and are in the format ab_####v# or ab####. Used to trial out new experiences on our site. | 2 months |
| consent | TUI | Saves whether you have interacted with the cookie policy or not. | 3 years |
| mytui.uid | TUI | Cookie associated with logging into your account. | Session or 400 days |
| mytui.session | TUI | Cookie associated with your logged in status. | Session or 400 days |
| YXX-XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXX | TUI | Used for session externalisation. | 30 minutes |
| JSESSIONID_* | TUI / CLOUD IQ | Stores the data for the session. | Session |
| _uqd_acc_code | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Stores hotel accommodation codes. | 30 days |
| _uqd_code | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Removed before expiration if code is redeemed. | Session |
| _uqd_cvs | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Used to unlock visual experience/promotion. | 30 days |
| uqd_emb[a-z0-9]{8} | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Removed also when promotion is expired. | 30 days |
| uqd_emb[a-z0-9]{8} | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Used to present reminders as a pop-up. | Removed immediately after pop-up triggers |
| _uqd_o_id | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Used to store an order ID for an embeddable discount code. | 30 days |
| _uqd_param | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Autofill promotional code. | Session |
| _uqd_sctk | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Unlock scheduled promotion in the interface. | 30 days |
| _uqd_st_pn | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Used only when users browser does not have localStorage. Stores validation key from previous validation. | 1 hour |
| _uqd_tr_uid | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. This cookie is renewed every time once the user receives an identifier from Uniqodo API. This cookie is used for tracking purpose of user requests. | 30 days |
| _uqd_trigger | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Trigger code which belongs for last validated unique promotional code promotion. | 30 days |
| _uqd_ue | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Non-uniqodo identifier cookie stored in base64 format. | 30 days |
| _uqd_val_key | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Validation Key is used to track code usage (redemption) against code validation – also helps protection of the code usage. | 30 days |
| _uqd_validated | Uniqodo | Cookie associated to our promo code solution. Valid promotional code which has been validated last. | 30 days |
| uqd-c-dest | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Stores destination codes. | 30 days |
| irclickid | Impact | Used for affiliate trafficking so we are able to match the booking back to the correct referring affiliate partner. For cashback and loyalty partners only, this is will be stored regardless of cookie consent as this is necessary to award any cashback payments or rewards the customer may be eligible for. For all other affiliates, this cookie is only stored when Marketing cookies are accepted. | 1 month |
| isTDAFlow | TUI | Cookie associated to our promo code solution, allowing us to provide code discounts. | Session |
| tsm_rid | Travel Supermarket | Stores an affiliate referral ID (“rid”) when a visitor arrives via TravelSupermarket. With Marketing consent, set/update a cookie for 30 days. If a booking is completed within that period, include the stored rid on the booking/conversion pixel to attribute partner credit. No cookie is set or read if Marketing consent is declined. | 30 days |
| ilm_rid | Icelolly | Stores an affiliate referral ID (“rid”) when a visitor arrives via Icelolly. With Marketing consent, set/update a cookie for 30 days. If a booking is completed within that period, include the stored rid on the booking/conversion pixel to attribute partner credit. No cookie is set or read if Marketing consent is declined. | 30 days |
| skyscanner_redirectid | Skyscanner | Store the Skyscanner redirect ID when a visitor lands on the site via a Skyscanner redirect. If marketing consent is granted, set or update a first-party cookie with this ID for 30 days. When a booking is completed within that period, include the stored ID in the booking or conversion pixel to attribute partner credit. No cookie should be set or read if marketing consent is declined. | 30 days |
| _rdt_uuid | The cookie tracks a user’s interactions on a website and across different websites to enable conversion tracking, retargeting, and audience building for Reddit advertising campaigns. It helps attribute website actions back to specific Reddit ad campaigns and optimize ad delivery. | 90 days | |
| _rdt_em | Used by Reddit to store hashed user data (such as email) for Advanced Matching. This helps attribute conversions to Reddit ads and optimize ad delivery. | 90 days | |
| _rdt_cid | Stores the unique Reddit Click ID when a user arrives on the website via a Reddit advertisement. This identifier is used to attribute subsequent actions (like purchases or sign-ups) to the specific ad click. | 90 days |
Functional Cookies
These cookies improve the way our website and mobile apps work and provide you with enhanced, more personal features. They also help us to remember your preferences, recent searches, and shortlisted holidays, to make it easy for you to return to the previous search. If you deactivate our functional cookies, our website services and your user experience may be affected.
The following functional cookies are placed on your device.
| Name | Provider | Description | Expiry Period
|
| ad-id | Amazon Advertising | Used by Amazon Advertising services to provide ad delivery, retargeting and create audiences. | 365 |
| uid | Amobee | Used by Amobee DSP to track behaviour to enhance custom targeting capabilities and marketing analytics. | 180 days |
| cfId | Coframe | Cookie associated with generating and storing a unique identifier for cross-domain customer tracking. This identifier facilitates user recognition across domains for a seamless experience. It supports functions such as tracking, personalization, or promotion attribution. | 365 days |
| coframe.user.token | Coframe | This cookie stores a unique user token used to identify and track users consistently across visits. If the token does not already exist, a new UUID is generated and set as the cookie value. Each invocation refreshes the cookie’s expiration time, ensuring it remains valid for long-term tracking. This token can be used for user session management, personalization, or analytics purposes. | 400 days |
| coframe.lastVisitTime | Coframe | This cookie stores the timestamp of the user’s last visit in milliseconds. It is used to track the time elapsed since the last recorded visit, enabling functionalities such as session management or user engagement metrics. A new timestamp is set if more than two hours have passed since the last recorded visit. | 400 days |
| coframe.cvc | Coframe | This cookie tracks the total number of visits by a user. The visit count is incremented whenever a new visit is detected, defined as a visit occurring more than two hours after the previous one. It enables user behaviour analysis, such as visit frequency tracking and engagement insights. | 400 days |
| mt.v | Kibo | Tracks visitors across the site to provide analytics for Kibo Personalization experiences and tracks products viewed, carted and purchased. | 5 years |
| _taggstar_ses | Taggstar | Stores the session ID for Taggstar solution. | 30 minutes |
| _taggstar_vid | Taggstar | Stores a visitor ID for Taggstar solution. | 90 days |
Analytical Cookies
These cookies collect information that is used to help us understand how our website is being used and to help us improve your website experience. Using these cookies, we will know which web pages customers enjoy reading most and what products are most popular.
We use partners for the above purposes who we allow to place analytics cookies on our website and mobile apps which include:
- Google Analytics. Google Analytics helps us to understand how you interact with our website by collecting and reporting information anonymously. We use Google Analytics to help us analyse the information collected. It also reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our website – for more information on opting out of being tracked by Google Analytics across all websites you use, visit: http://tools.google.com/dlpage/gaoptout
- Adobe Analytics. Adobe Analytics uses analytics software to help us and them to collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. This information helps us to make improvements to our website, the shopping experience and marketing campaigns.
The following analytical cookies are placed on your device by us or our partners:
| Name | Provider | Description | Expiry Period
|
| da_lid | Decibel Insight | These cookies are used to collect information about how people use the website. This allows us to make sure the website is meeting your needs, and help us understand what we could improve. | 1 year |
| da_sid | Decibel Insight | These cookies are used to collect information about how people use the website. This allows us to make sure the website is meeting your needs, and help us understand what we could improve. This is the decibel session ID. | Session |
| __utma | Google Analytics | Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. | 2 years |
| _ga and _ga_R1P4W35ZRQ | Google Analytics | Used to distinguish visitors. | 2 years |
| _gac_ | Google Analytics | Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. | 90 days |
| _gat_tui2 | Google Analytics | Used to limited request rate. Used for the Google Analytics tracker tui2. | 1 minute |
| _gat_tuinew | Google Analytics | Used to limited request rate. Used for the Google Analytics tracker tuinew. | 1 minute |
| _gid | Google Analytics | Used to distinguish visitors. | 24 hours |
| _ga2 / _gaDuplicate | Google Analytics/TUI | Replicates the behaviour of the _ga cookie but is set from our server. | 2 years |
| QSI_HistorySession | Qualtrics | A session cookie that stores what pages a visitor has visited for the current session. | Session |
| QSI_SI_XXX_intercept | Qualtrics | Cookie used to prevent repeated display of our customer surveys. | Up to 90 days |
| QST | Qualtrics | Enables us to record that a survey response has been submitted and prevent the user from taking a survey again. | 6 months |
| QuantumMetricSessionID | Quantum Metric | The session id retrieved from QM | 30 minutes |
| QuantumMetricUserID | Quantum Metric | The user id retrieved from QM | 1 year |
| QuantumMetricEnabled | Quantum Metric | Persists if a session is enabled/disabled. Used when sampling settings are in use or when opt-out behaviors are called. | Sess |
Marketing Cookies
Marketing cookies help us and our partners to learn about how you browse our website,. which ads you click and which content you view. These insights are used to deliver more relevant online advertising to you and to measure the effectiveness of our advertising campaigns. They collect data about your online behaviour, IP address, the website you arrived from, information about your purchase history or the content of your shopping basket, so that we can try to predict what other products, services, and information you might be most interested in. For example, to suggest flights from your nearest airport, holidays in destinations you have shown interest in or products you might like. They also tell us if you have seen a specific advert, how long it has been since you saw it and control the number of times you are shown an advert. They also tell us if you have opened a marketing email that we sent you and which content you have viewed and clicked.
We work with our partners to collect your data as set out above. These partners may link your data to other information they collect to create custom audiences or deliver targeted ads to you on our or other websites.
By declining these cookies, adverts you see will not be personalised to your interests anymore, as they will not consider information from your past online behaviour, purchase history or the content of your shopping basket.
| Name | Provider | Description | Expiry Period
|
| appsflyer_id | Appsflyer | A current session conversion tracking cookie. Sets a unique ID for the visitor to track users who make a purchase. | Session |
| _uetmsclkid | Bing | Used for Universal Event Tracking for tracking conversions. Bing Ads automatically adds a unique click ID to the landing page URL after a user clicks on an ad. The UET tag sets this first party cookie to capture the click ID from the URL. This allows for conversion events to be tied to the ad click. | 90 days |
| _uetsid | Bing | Cookie associated with Microsoft Bing, used to gather anonymous information on how visitors are using our websites. | 4 days |
| _uetvid | Bing | Cookie associated with Microsoft Bing Ads. It is a tracking cookie that allows us to engage with a user that has previously visited our website. | 16 days |
| MUID | Bing | Used by Microsoft advertising to anonymously identify user sessions to help us measure the effectiveness of our marketing campaigns. | ~25 months |
| b | Blis | Cookies are used by Blis to track the actions of the users who viewed or clicked on one of the advertisements in order to measure its effectiveness. | 1 year |
| daxaudio | DAX | Used by DAX services to provide audio listener studies for advertising measurement. | 90 days |
| _fbc | Contains the click ID to be used to track back Facebook Pixel events to the Facebook click. It is only set when a user lands on the site with a fbclid in the URL. | 90 days | |
| _fbp | Tracks the visitor across devices and marketing channels. Used by Facebook to deliver a series of advertising products such as real time bidding from third parties. It holds the unique ID of the user. | 90 days | |
| fr | Facebook ad statistics cookie. | 90 days | |
| __ar_v4 | Google – DoubleClick | Used by DoubleClick to place advertisements that point to our website in Google search results. This cookies is used to track conversion rates for these ads. | 30 days |
| IDE | Google – DoubleClick | Used by DoubleClick for serving targeted advertisements that are relevant to you across the web. Targeted advertisements may be displayed to you based on your previous visits to the site. | 390 days |
| RUL | Google- DoubleClick | Used by DoubleClick to determine whether website advertisement has been properly displayed- This is done to make their marketing efforts more efficient. | 390 days |
| g | RTB House | Used by RTB House advertising to anonymously identify user sessions to help us measure the effectiveness of our marketing campaigns. | 360 days |
| _gcl_au | Google Ads | Google Ads – this collects information about ad clicks into a first party cookie. | 90 days |
| _gcl_aw | Google Ads | Google Ads – this collects information about ad clicks into a first party cookie. | 90 days |
| _gcl_dc | Google Ads | Google Ads – this collects information about ad clicks into a first party cookie. | 90 days |
| IR_10316 | Impact | This is a current session cookie. The activity is updated everytime the page loads. This is as part of UTT API implementation for tracking web events. | Session |
| IR_gbd | Impact | This is the base domain cookie, set on host site. This is under the part of UTT tracking of web events. | Session |
| IR_PI | Impact | Impact radius tracking is set on advertisers page and drops cookies when the user clicks on banner/ad. These are first party cookie’s which are set on advertisers domain. This part of UTT JavaScript functions and works based on unique identifier UUID keys. | 2 years |
| _mibhv | Movable Ink | Behaviour tracking cookie, this will track web behaviour data which in turn we use to target customers with content. The expiration of this is 2 years minus 1 day. | 2 years minus 1 day |
| _micpn | Movable Ink | Conversion tracking cookie, this will track conversion data which in turn can be used to target/suppress customer content. | ~24 hours / 4 days from email / web page click |
| bito | Ozone | Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers. | 1 year |
| bitoIsSecure | Ozone | Used to present relevant content and advertisements. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers. | 1 year |
| ozone_uid | Ozone | This cookie supports targeted advertising by storing a unique user ID. It is used to deliver relevant adverts, assess campaign effectiveness, and improve advertising services through audience insights. | 3 months |
| uids | Ozone | This cookie enables personalised advertising by recognising users across websites. It helps tailor content, measure advert performance, and enhance services using aggregated user data. | 3 months |
| _pinterest_sess | Pinterest login cookie, it contains user ID(s), authentication token(s) and timestamps. Used to optimize the user’s experience and measurement. | 365 days | |
| _pinterest_ct_rt | Pinterest cookie containing a user ID and the timestamp at which the cookie was created. | 365 days | |
| _derived_epik | Placed by the Pinterest tag when a match is identified when no cookies are present, such as Enhanced Match. | 365 days | |
| _pin_unauth | A first party cookie which groups actions for users who cannot be identified by Pinterest. | 365 days | |
| _pinterest_ct_ua | Identical to _pin_unauth, but as a third party cookie. | 365 days | |
| mc | Quantcast | Persistent identifier used for user recognition, segmentation, and ad attribution across sites. | 13 months |
| d | Quantcast | Used to align Quantcast IDs with other ad tech partners. | 3 months |
| sp | Quantcast | Stores information about privacy settings or syncing status. Sometimes used for special processing under frameworks like TCF. | 3 months |
| __qca | Quantcast | Used for collecting analytics data. | 1 year |
| rsa | Raptor | Cookie for tracking user behaviour. | 1 year |
| rsaSession | Raptor | Cookie for tracking user behaviour; Set on the customer domain | 30 minutes |
| 15892rsaSession | Raptor | Cookie for tracking user behaviour; Set on the customer domain | 30 minutes |
| rsaRuid | Raptor | Cookie for tracking user behaviour; Set on the customer domain | 1 year |
| sc-a-nonce | Snapchat | Used to encrypt session data. Used once only | 1 year |
| sc_at | Snapchat | Used to identify a visitor across multiple domains | 1 year |
| s_scid | Snapchat | Used to assign a unique ID to a user | 1 year |
| TapAd_DID | Tapad | Provides technology to track users across devices to enhance targeting capabilities. | 60 days |
| TapAd_TS | Tapad | Provides technology to track users across devices to enhance targeting capabilities. | 60 days |
| _ttp | TikTok | Cookie for identifying a user and for tracking behaviour. | 390 days |
| ttclid | TikTok | TikTok – this collects information about ad clicks into a first party cookie. | 90 days |
| eid | TUI | Stores an ID which allows us to identify visitors so we can send more relevant email communications and browser push notifications. | 730 days |
| ga_id | TUI | A current session conversion tracking cookie. Captures the Advertising ID or IDFV for the visitor, to track Android or iOS users who make a purchase. | Session |
| SL | TUI | This is a current session cookie used to track users that have interacted with a sponsored listing from our partners. | 30 days |
| timingTagFired | TUI | This is a session cookie used to more accurately identify users that have interacted with our website. | Session |
| msclkid | TUI | Used to identify users that have interacted with a Microsoft campaign. | 90 days |
| trv_reference | TUI | This is a session cookie used to more accurately identify users that have interacted with our website. | 30 days |
| _tq_id.TV-8181365463-1.cda1 | TVSquared | Used by TV Squared to aid reporting of site visits and actions for analytical reporting. | 730 days |
| anj | Xandr | The anj cookie contains data denoting whether a cookie ID is synced with our partners. | 90 days |
| uuid2 | Xandr | This cookie contains a unique randomly-generated value that enable the Platform to distinguish browsers and devices. | 90 days |
| icu | Xandr | The icu cookie is used to select ads and limit the number of times a user sees a particular ad. | 90 days |
| B | Yahoo DSP | Used by Yahoo DSP services to provide display ad delivery, retargeting, and measurement. | 365 days |
| taventid | TUI/Tripadvisor | Used to track users that have interacted with a Tripadvisor listing. | 30 days |
| ta_rmaudience | TUI/Tripadvisor | Used to identify users that have interacted with Tripadvisor since interacting with TUI. | 180 days |
| _cf_bm | Travel Supermarket & Icelolly | This is a Cloudflare cookie, set automatically by using cloudflare to serve pages/assets, and to help with handling its bot management tools. | 30 minutes |
We also use server-to-server tracking by generating and storing a unique identifier when you click a tracking link or are shown an advertisement. When you later make an action such as a website visit or a purchase, the unique identifier is matched. This allows us to monitor the effectiveness of our advertisement. Where we use server-to-server tracking, no marketing cookies will be placed on your device via your browser. Instead, we will share the information about your online behaviour and the following data points with our partners Facebook and Google, directly via server-to-server tracking to improve our marketing tracking and capabilities:
| Key Type: Key Name | Description |
| Email: em | An email address in lower case. Example joe@eg.com |
| Phone: ph | A phone number. Include only digits with country code, area code and number. Remove symbols, letters and any leading zeros. In addition, always include the country code as part of the customer phone number, even if all the data is from the same country, as the country code is used for matching. For example, the number 1 must always precede a phone number for the United States. Example 16505551212. |
| Last name: In | A last name in lowercase. Example: smith. |
| First name: fn | A first name in lowercase. Example: joe. |
| Client IP address: client_ip_address | The IP address of the browser corresponding to the event (HTTP headers) |
| Client user agent: client_user_agent | The IP address of the browser corresponding to the event. Note: this information is automatically added to events sent through the browser/ pixel,but must be manually configured to events sent through server. |
| Click ID: fbc | The Facebook click ID value stored in the _fbc browser cookie under your domain. See managing fbc and fbp parameters for how to get this value or generate this value from a fbclid query parameter. |
| Browser ID: fbp | The Facebook browser ID value stored in the _fbp browser cookie under your domain. See Managing fbc and fbp Parameters for how to get this value. |
Our partners may link your data received from us to other information they collect to create custom audiences or deliver targeted ads to you on our or other websites.
You can manage how cookies are placed on your device by us and our partners and change your related preferences at any time in Manage Cookie Preferences in the website footer. Simply use the sliders to turn cookies ‘On’ or ‘Off’ as you wish, then click ‘Save and Close’. You may need to refresh your page for your new settings to take effect.
In addition, you can use your browser settings to accept or reject new cookies and to delete existing persistent cookies. You can also set your browser to notify you each time new cookies are placed on your device. You can find more detailed information about how you can manage cookies by referring to the ‘help’ section of your browser. Here you can find out how to manage cookies on popular browsers:
Also, the operating system of your mobile device may allow you to control cookies through its settings function. Please refer to your relevant device manufacturer’s instructions for more information.
For further information about opting out of targeted advertising please also visit All About Cookies and Your Online Choices.
If you choose to disable some or all cookies, you may not be able to make full use of our website or mobile apps as it may disable some of our strictly necessary cookies. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use any of our products and services that require you to sign in.
Google – for further information on how Google handles your personal data please see here:
To learn more about who we are, how we process your personal data and how you can contact us if you have any questions or concerns, please see our Privacy Notice.
This Cookie Notice replaces all previous versions as from the update date stated below. We may change the Notice at any time so please check regularly on our website for any updates. If changes are significant, we will provide a prominent notice to users on our website and, if we believe it is appropriate, we may send you an electronic notification of Cookie Notice changes.
Last updated: 18th December 2025
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