Heritance Ahungalla

When we hear the name Heritance of Aitken Spence, we usually consider it to be one of the most exciting stays. But unfortunately it is a shame to the so called brand Heritance and as well as for the Aitken Spence. We went there for our annual gathering of my workplace and we have reserved about 19 rooms for the last weekend. please find the following: Welcome: They have warmly welcomed us and given the rooms on time. It is appreciated since we got the rooms just within half an hour. Rooms: The room given to me and my wife was on the third floor. Right at the moment we stepped in to the room we felt that it was not cleaned properly. Basically it was not swept at all for weeks as we felt. We were not even provided with the bathrobes to the rooms. Further, only two towels were available at the room and not even the face towels were placed. Bathroom amenities were so old and an immediate renovation should be taken place. One of the Tea/Coffee mugs in the room was not washed (Pictures attached). Buffet: Only one restaurant in operation or only one restaurant is available. It was totally crowded. Dinner on 26th Sept 2020: Restaurant was fully crowded. They do not provide at least the enough seating capacity for the guests. If I'm not mistaken, there were two other groups checked-in to the hotel during that day. However they have arranged some tables outside the restaurant where they were not attended by a single restaurant staff member just to refill their water goblets. Food was totally bad and had a very bad experience with the so called Sri Lankan Chicken Kottu Roti. It was totally frozen andwas not tasty at all. I have complained but the only answer I got from the so called F&B Manager or the Guest Services Representative was 'Will inform and will check with the chef'. Is that an answer from a so called hotel chain like Heritance by Aitken Spence??? Restaurant staff were not capable of attending to the guests and could not even clean the buffet frequently. Please find the attached pictures of the Ice Cream corner. Breakfast on 27th Sept 2020: Compared to the dinner on previous night, this was slightly okay. But they failed arrange the seating for the whole set of occupents. Lunch on 27th Sept 2020: Again it was horrible and had nothing to eat at all. We went for lunch around 1.30pm and even on that time they are out of some food. They had a bowl with a name tag 'Chicken Sausages' and only a half of a sausage is left. When I asked for 4 sausages to me & my wife, the guy came and noted our table and promised to bring them to our table. But unfortunately I couldn't see him afterwards. When it comes to desserts corner, there were nithing to eat at all and please refer the pictures attached. No more refilling or serving and the time was 2.35pm. Premises: There was a very bad smell in the whole hotel from the evening to the noon of the next day. When inquired, they said it is from the sea. But please note that this is not the only hotel we visted in the sea side and we have no any kind of an experience from the rest of the hotels we visited. I have never being to a Heritance Hotel before and I hope that the rest of the Heritance hotels would not be like this. Personally, I'm so disappointed with the hotel and I didn't expect this kind of a service and an experience from you guys. Lack of staff, does not mean that you are free from providing the five star hospitality. If you don't have the sufficient staff, please do not accept so much of bookings for a day. In my opinion, you should pay more attention to the above in order to provide a better experience to the people who visit Heritance Ahungalla. Further, especially in this period, you all are surviving just because of the locals. I'm truly disappointed and also feel very sad. By the way, Good Luck!

Heritance Ahungalle was definitely worth a stay in Ahungalle. It's located right on the edge of Galle Road and is easily accessible. The check-in & check-out was fast, efficient and seamless. The staff was very polite and warm. The rooms (although a little dated) have star-class amenities (hot water, kettle, tea/coffee, TV, free WIFI etc). The beach is just near the hotel and the two large swimming pools offer a very good time to relax! My only complaint is with regards to the food. Not to say it was bad, but it could use more variety and flavour too. Other than that, it was a lovely hotel to stay at!