Globales Condes de Alcudia

This was our 12th stay at the Condes de Alcudia hotel but our first since 2016 in which time Globales have given the hotel a bit of a makeover. We only booked our holiday for four adults and our granddaughter the day before we flew out after we telephoned the Condes and spoke to a lovely receptionist - Jessica to make sure the hotel was going to be open and to request pool/sea view rooms. For the first time in 15 years, we booked All Inclusive mainly for our granddaughter (we usually go half board) and it was very good value for A.I. Although we were A.I. we are strong believers in supporting the local bars and restaurants. After a great easyJet flight which was virtually empty plus we whizzed through Palma airport and a brilliant coach transfer with only 14 people on board, we arrived out the Condes de Alcudia in super-quick time. Check-in was a breeze and we were given two rooms next to each other on the top (ninth) floor with magnificent panoramic views over Alcudia bay. Both our rooms were the new refurbished rooms with new décor and furnishings. The bathroom/shower room was far better than the old ones with nicer shower cubicles and fittings. Our double room consisted of two single beds pushed together which is pretty normal but they were comfortable. The room also came with a new LG flatscreen TV which had several English channels (which made a change), the open wardrobe had enough hanging space and also the safe which we hired. I have to say, I thought the hire charge was rather steep for our stay - €60 for 11 nights but you do get €10 returned. Hiring a safe is always a must when we are on holiday. The air conditioning is much the same – just about adequate. One thing the rooms could do with is a mini-fridge to keep your water and other drinks chilled. Although the room was nicely decorated, it could have done with a bit more storage space. Our daughter’s triple room was very spacious which had a separate area for our granddaughter. They even had a better panoramic view from their room. The restaurant is pretty much the same as before although there were a few cosmetic changes. But the biggest is change was due to Covid-19, it wasn’t self-service as in previous visits, all food was served to you by restaurant staff which wasn’t a problem except at times they could have done with a couple of extra staff behind the counter. We thought the food was very good although a little repetitive but you always found something to eat. They also did child meals on request for our 5 year old granddaughter which was a nice touch. Being A.I. you had a choice of wines and beers on tap. Another nice touch was although we hadn’t been to the Condes for 4 years, the head waiter recognised me from our previous visits. The biggest change at the hotel is the outside pool and entertainment area. The area around the pool is larger as they have extended it to the rear. The pool bar has had a complete refurbishment and is far better than the original one. A new children’s paddling pool has been installed where the old playground used to be. There is also a new sundeck above the entertainment lounge. Unfortunately, the swimming pool itself is still tiny and is not big enough if the hotel is full to capacity. The two brand new hotel lifts are still small but can now take 6 people (used to be 4) and are faster. The old lifts used to have a weight limit issue. We were told by the staff that the hotel is undergoing further refurbishment during the closed season, indeed, we learnt that it was only the 5th to 9th floor rooms that had been refurbished so far. The reception area, lounge area and indoor bar are all due for a makeover. One of the best attributes of the Condes is its location to the beach, just a two-minute stroll across the main road to Alcudia’s magnificent beach and its very close proximity to the port/marina end with its array of bars and restaurants. Although this was Covid-19, the port end was quite lively and generally everyone was adhering to the law and wearing face masks. Now I come to the “premature end” bit, as I’ve previously mentioned, we were booked for 11 nights but on our second day it was about to go “pear shaped”. We were across the road from the hotel at one of our favourite bars – Sgt Peppers having a drink (well worth a visit if you are staying in the Condes, Dave and Jane are a great couple) and it was Dave that told us he had heard a rumour that the Condes was closing early. So, we popped back over to the reception where the receptionist told us that indeed the Condes was closing early due to the low capacity (we were the only British in the hotel, the rest were virtually all Polish) but at this point, she wasn’t sure which day and we would be informed when. Later, we were called to reception where Jessica informed us the hotel was going to close on the following Saturday, two days before we were due to fly home. She told us we were being transferred to another Globales hotel and we were given a choice of four others to choose from but she recommended the Globales Bourganvilla hotel in Sa Coma which had a big water park and would be great for our granddaughter and also us adults. We could have transferred “there and then” but decided to stay for a few more days as we still hadn’t met some of our friends that live in Alcudia plus we still wanted to enjoy the great view from our balconies for a little while longer. So, after 6 days we transferred to the Bourganvilla hotel complex in Sa Coma, Globales paid for our taxi transfer and our safe hire charge and tourist tax was also carried over to our new hotel. So, by default, our “single” centre holiday was about to become a “two-centre” one! Although our holiday at the Condes and indeed Alcudia was cut short, we still had a nice time and would probably stay here again if we return as a family (for the last 3 years, my wife and I have been staying in the adults only EIX Alcudia hotel nearer the marina). I would like to give a special mention to receptionist Jessica who was a lovely lass and helped us before we even went on holiday and while we were staying at the Condes. To be fair, we found all the staff to be quite friendly. I would like to wish all the staff at the Condes all the very best for the future especially in these difficult times.

Visited for my daughters 21st birthday. All inclusive I thought was very good, plenty of choice and different options each day also plenty of drinks on offer. Rooms with a sea view a is a must, we were on sixth floor right in the middle, the view was amazing. Can’t wait to return.