Hotel Condesa

This was our 4th visit over the last 15 years or so. We had heard that this was no longer a Mar Hotel and has changed ownership. To be honest you could tell as there were still a few things that were different from our last visit. However, it was still the same fantastic holiday we have always had. This is a really nice hotel, very clean, nice rooms but the outstanding part is the staff. They are so friendly and helpful and they can’t do enough for you. The reception give you a lovely welcome and the bar and dinner staff are fantastic. The food is lovely, some nights better than others for choice, but there is always something for everyone. There is a choice of two restaurants, and they serve similar stuff at breakfast but in the evening you have to book a table at the one by the beach. The main restaurant has much more choice though. As I said, this is a really nice hotel, however if you have kids from age 3 to say 13/14 then it is just about the best hotel you can go to. There is a mini ‘splash park’ for the younger kids and a small pool with 3 water slides that our little one spent hours every day on! Then there are 3 more pools, a large one for adults, a shallow one for younger kids and a ‘river like’ one with an island in the middle of all 3. My only negative (of the whole holiday in fact) was the water was very cold at the time of year we went. It didn’t other the kids at all, but the adults in our party of 13 struggled a bit to get in and then didn’t stay in long. But as the year goes on and the weather gets hotter this won’t be an issue at all. The beach is just down a set of steps and is beautiful. The sea is like a bath in the summer and you can walk out for ages before it gets deep so the kids can play as much as the like. Now on to the best part...the entertainment team!! They were amazing, they work really hard but were so friendly to the kids, and they kept both kids and adults entertained the whole time. My little had her first ever crush (she’s 8) on Antonio and still talks about him and the girls now! Ju Ju, Michelle and Mercy are sooo great with the kids club, and all the kids (not just ours) adored them! Antonio kept the older kids happy (and he’s a great Coco) all day while Romina and Kuba took care of the adults. They all make you feel so included with everything and just made the holiday so much better than it already was. Dan, the manager was always running around helping everyone and getting things ready, but always had time for a chat and a smile. There was a new guy who started just at the end of our holiday called Micha, we didn’t get a chance to get to know him but even he was very friendly and welcoming for the one evening we met him. I really can’t thank the entertainment team enough for what they did for us. It a very nice hotel, but the staff, along with the entertainment team of Dan, Kuba, Antonio, Micha, Romina, Mercy, Ju Ju and Michelle make it a great hotel, a fantastic hotel! We would go back in a heartbeat!! Highly highly recommend for families with kids of all ages.

We adore the Condesa, all the staff make us feel so welcome and nothing is too much trouble for them. From reception staff right through to maintenance people all stop to say hello and be pleasant. The staff are more like friends now than staff at a hotel. The food is excellent, the service is perfection. The waiters, waitresses are so helpful and full of fun, The staff at Dom Jamie are just so warm and welcoming and always find time to chat with us even though they are so busy making sure everything runs like clockwork. The animation team work so hard to keep everyone happy and really enjoy what they do for everyone. Miguel works so hard around the hotel making sure everything runs smoothly but always wants to know if there is anything we need. I would love to name and thank each and every member of staff for how they have helped my husband and I rebuild our lives after loosing our parents in a very short space of time and cutting ourselves off from living normal lives but I’m scared of missing anyone out. It would be easier to mention bad staff because there are none. That’s what the Condesa and ALL its staff has done for us, We have arrived home after another fantastic week and are on count down for our next visit in a couple of months time. If anyone out there is looking for a holiday that has everything, then The Condesa is the hotel for you.