Plessas Palace Hotel

I stayed here for a week in October with my sons. We had an amazing week. The family that run this hotel are lovely, work hard and friendly. Hotel and pool was clean. Room was great. Comfy beds and a balcony with beautiful views. Basic kitchen and fridge but with all the restaurants nearby I didn’t use it to cook. I’d rather support the locals and eat out. Food was amazing at the hotel and nearby. Pool table on site and my son found a guitar he could borrow which made him happy. Nickos is great fun and makes amazing cocktails! I rarely go back to the same place but I’m planning to go back here.

Stayed in a triple room with 2 friends. 2 young men behind the bar were enthusiastic but where was the ‘wonderful, welcoming and friendly Maria’?!! The Maria we met was rude and uninterested from the moment we arrived up to us leaving. The younger reception lady was ok but we still felt we were putting them out and causing problems. There were unexpected additional charges for aircon and safety deposit box. And we were charged more than she said on a later day when I questioned it. Even though we booked well in advance and the room had 3 beds there was only bedding and towels on 2 of the beds. In the kitchenette cupboards only 2 glasses and 1 mug, 1 cup, the odd plate and bowl. As for the rest of the ‘self catering’ facilities in the room there is very minimal and not enough to actually make anything for 1 let alone 3. The kettle we had literally blew up. Fire alarms don’t work and they obviously don’t care as this has been mentioned on Trip Advisor reviews in months before our trip, as was the bathroom door that either shut with a push but then wouldn’t open, or didn’t shut properly. The replacement kettle that didn’t come until the day after was filthy, then smelly when turned on despite them reluctantly saying they were going to a supermarket to buy one! Health & Safety would have a field day in this place! Not sure why EU regs have been overlooked to this extend. We finally got a 3rd kettle. Breakfast should be classed as a complimentary offering as oppose to paying extra for ‘B&B’. Identical every day and all very processed ie meat, cheese, tinned fruit. And instruction signs all over of what you can and can’t do!! Not often replenished when something runs out. Wifi poor. Towels around the pool very early but due to the atmosphere we’d no intention of spending any time there or in their bar. So the few good points - it was clean, the beds were comfortable and it was a decent shower. We heard some struggle for hot water but we never had a problem. The location was only a short walk to the bars, beach and some fab restaurants. Lovely pool just 2 minutes away. Final comment - maybe when you’ve been going regularly for at least 5 years they may be more friendly towards you. I don’t like to be so critical but these were basic things not to mention putting peoples safety at risk. Such a shame as it has so much potential...

great hotel lovely atmosphere beds very comfy clean towels provided every day made to feel very welcome great location close to beach shops and restaurants the food at the hotel was very good cant wait to go back