Maria Studios & Apartments

I don’t know where to start with this place. On arrival nobody was there which was understandable as it was early hours of the morning, they had a left a note on the door saying our key had been left in the door of our room ( not very safe but didn’t think much of it). Now when we entered our room we were shocked it looked like somebody had already been in it, we looked into the bathroom which had dirty towels and a dirty shower and marks on the tiles. the bedroom had dirty sheets and dirty pillows not just one dirty pillow but three it looked like makeup and the sheets looked like they had been stained with faeces and had been soiled. The towels left on the bed were also dirty which again looked like faeces marks. Because of the hour we got in there was no one about to talk to about what we had seen so we had to settle in for some sleep, the mattresses were rock hard literally like prison beds. The next morning we spoke to one of the boys behind the bar his name was Billy he was very nice to start with as I think he thought we wanted to buy some drinks however when we spoke to him about our room he didn’t believe us he said very aggressively I will come look and see, we said sure and began to show him. Now this is where I lost faith in the place we had decided to stay at, he said the towels are dirty because they cannot afford to buy new ones ? I’m sorry but that is not hygienic the towels had faeces on them that could have gone on my fave or anything or even worse could be used by a child who knows what they could catch. He said he would get the cleaners to have a look and tidy the room as somebody could have entered the room before we got there ! This is what happens when a supposed hotel leaves a key in a door anyone can walk in. Anyway a few days passed nothing was done about the room or the beds and basically billy had said there is nothing they can do and to just deal with it. I got the impression at this hotel they were not interested in keeping you happy unless you were buying over priced/watered down drinks at there bar and buying them drinks too. But the great finale of this whole horror Hotel was the day before we were due to check out, we had hired a car from a rental place in the town and had asked for keys to be left at the bar, my boyfriend went to the bar and asked billy for the keys they started to chat and then billy said oh remember you check out today to which my boyfriend was shocked as we weren’t due to check out till the following day as that was when our flight was. I came over to see what was happening and they told me the news, we both said to billy this was wrong as we paid for 7 nights not 6 so should not be being kicked out with nowhere to sleep for the night he said this was there policy and nothing he could do he did not care at all and even started to laugh at us. I then got very upset as I had come out in a rash which later discovered was from the bedding at the hotel so was annoyed anyway. So long story short we were kicked out of the hotel that day with nowhere to sleep for our flight the next day, we had to sleep in the lobby with no food or drinks offered due to the situation not even water! I told TUI who we booked through and they also said how disgusting this was and they are looking into it as this is not what we paid for and definitely not the service we had hoped for. Also there is no safe place to store luggage when they do kick you out it is to be left in the lobby with open doors and no security (this place is full of great ideas)

This is the second time I have visited these lovely apartments and again the staff were brilliant , I asked for a high floor and was given a spacious room on the 3rd floor so perfect. My room was cleaned everyday and the pool and poolside area was spotless despite the late season. Theo, Billy and Alix were all working hard to make everyone feel welcome and always have a friendly chat at the bar when you collect drinks etc. They really work extremely hard to keep everybody happy. The resort was very quiet not helped by the collapse of Thomas cook but this hotel was full and lots of fun with entertainments still organised into mid october. The bar sliding doors were closed after 10 and I could not hear any noise after that from the bar or entertainments. Really had a lovely relaxing stay and will visit again soon