Gloria Palace Amadores Thalasso & Hotel

Now that we are safely home after an absolute emotional rollercoaster with airline flights being cancelled during the Spanish Lockdown, I feel I have to write and record the outstanding professionalism afforded to us by "all staff" at Gloria Palace Amadores, which was subsequetly extended to us at the same level at Gloria Palace Royal for a 2 night stay. We arrived for our 16th visit to this amazing hotel on Thursday 12th March. As always a smooth and pleasant check in with a glass of bubbles and we made our way to our amazing room on the top level of Block 1 and we were looking forward to our 2 week holiday ahead. This hotel is such a great base for walks to Amadores Beach to the right of the hotel and Puerto Rico, Anfi and Arguineguin t the left. One of the many reasons we keep coming back. We thought we would have a lazy day at the pool on the Frid/Sat and then start to get out of the hotel on the Sunday. Unfortunately since the Canary Isles are governed by Spanish Law we were put into immediate Lockdown on Sat 14th and we could not leave the premises other than to go to a supermarket or pharmacy. No great hardship we thought when we were in such a fab hotel and we were all inclusive. We were allowed to access the pool areas for one day and then unfortunately Spanish Law confirmed that we were then no longer to do that. That is when it started getting difficult for the guests but this of couse was no fault of the hotels, they had to comply with Spanish Law. This is where I have to applaud the hotel staff. These guys were losing their jobs for the forseeable future until such times as tourists come back. Gran Canaria needs us but at the same time it was the tourists bringing in the COVID-19. All hotels were to close by 24th March. Each and every member of staff continued to do their jobs to the highest standard with smiles on their faces and such a positive attitude. They did everything to protect the guests for what was an extremely stressful time for all on the Island. I cannot imagine getting through the stress I felt as we waited on our details for a rescue flight to get us home without them - thank you. from the bottom of my hearts The Gloria Palace Amadores Thalasso said goodbye to all their guests on Thurs 19th March. A group of us were being transferred to the Gloria Palace Royal till we got our flights home. We had 2 nights there - again exceptional staff. The emotions as the remaining staff came out to wave off the guests on that final day is a day I will never ever forget. There were so many tears and I had such overwhelming pride for these people. Very humbling. With special thanks to Franklin & Suzzana at reception, to Oscar, Dilsson, Dani, Edita, Jonathan, Cristina, Alejandro and Alexis for keeping the drinks flowing, we thank you. To Luis & Cristina, Mounir, Buzi, Tito (amazing dancing waiter), Maria, Guillermo, Nereida and Armando for keeping us fed, to the amazing performers for keeping us entertained - we thank you from the bottom of hearts!!! To all who read this - when all this passes and you need a holiday, treat yourself to a stay at this hotel. It will not disappoint - under extremely difficult times, this visit excelled in with their professionalism. We will see you in December already booked, thats how much we believe in you! Take care to all x

Visited at the end of February for 9 night. We had a lovely stay and couldn’t fault anything. Food good. Bar and Restaurant Service brilliant! Entertainment very good and varied, Room prefect, Beds very comfortable and Pool area very clean! We are looking forward to returning.