Gloria Palace Royal Hotel & Spa

The place is located perfectly. It looks like Hotel is attached to the mountain and from the hotel you have a perfect view of ocean and Amadores Beach. You can find there a swimming pool where guests chill out looking over at the ocean. I like the choice of food. Beginning from breakfast till dinner you have a lot of choices. Fresh fruits and vegetables, meat and fish and a lot of sea food (squids, octopus, clams, shrimps etc). Option of all inclusive gives you an access to very wide choice of delicious cocktails :) And the service itself is amazing. All staff is very friendly and helpful. You will have feeling that they care about your experience during whole time. And our favorite waiter Manuel. He always smiles, which makes you smile too. He is joking all the time and care that everything is alright. I have a great experience and I hope you will have the same!

Spend 12 nights here which finished on Aug 25. The hotel have taken all necessary precautions regarding covid also and are very strict in upholding this. The pools are fantastic and theres enough beds and loungers for everyone although it was a lot quieter than usual. The food was pretty good especially the meat, potatoes tended to be cold and bland and veg at times very salty...deserts were great. Staff were attentive overal but I feel they need some extra staff during breakfast, sometime you don't get offered tea and sometime you could be waiting 10 mins for someone to bring over milk and you're made feel like your being impatient when you ask. Same at dinner sometimes, dinner was nearly finished when I got a drink....lady simply forgot which happens. Sometimes at the meat stations I'd be waiting for veal to be cooked and for it to be given to someone else, seem to get mixed up a lot. Some of the managers at the restaurant were so good at their job (brian...and the thin guy who always wears a full suit was very good also) A different manager (grey hair glasses) wouldn't always show you to your table and just said to pick a table but when you arrive back down with your food and no cutlery its not good enough. He seems to spend a lot of his time getting others to do his work, pointing the finger but a customer should always be given a table at dinner even if it means you have to walk the length of the restaurant. The girl getting my cutlery was all apologetic but it wasn't her fault, more her lazy bosses fault. That particular gentleman would be better of in housekeeping! He doesn't have the right personality for catering in my opinion and isn't friendly at all. We had been originally booked in to the other gloria hotel which is closed and having stayed there last year I actually preferred it there even if the royal is possibly considered an upgrade. It is a top hotel overall though!

Have stayed at the Gloria Palace twice before but we were still quite anxious coming away due to the current pandemic and also the UK's decision to remove Gran Canaria from its list of air corridors. We are so happy we went! The hotel was perfect and have taken all of the necessary precautions to keep everyone safe yet still allow people to enjoy their holiday as usual. To help others deciding to go here is a list of changes compared to previous years (some COVID related some not). 1. No longer need to wear trousers during dinner. (Love this one) 2. Safe in the room was free 3. Contactless checkin. You scan your own passports and are provided with a welcome pack. Your temperature is taken on arrival. 4. Every meal time your temperature is taken and in the dining area there are lots of dispensers so you can wash your hands and you all follow a one way system. This all works really well and every meal time was relaxing and not a crazy free for all. 5. The variety on the menu was slightly restricted but all still great. 6. Masks must be worn in the dining area unless seated. 7. Evening entertainment wasn't as good but that was to be expected. Normally a couple of singers. 8. Pool was as normal but some sun beds were out of use to keep the distance between everyone. This didn't cause a problem as the hotel didn't seem too busy. What makes this hotel is the staff that you see day to day in the bars and restaurant area. They are all friendly, all say hello and never ever look grumpy. They are a credit to the hotel and without these people it wouldn't be the same. Fact. A special mention must go to the day time entertainment by the pool. Apologies I didn't find out his name but he was superb. He worked every day on his own and with limited resources made the atmosphere by the pool amazing. Great guy. Also a special mention to Manuel who remembered us from 2 years ago. He is superb. The only criticisms of the hotel would be, 1) The rooms are starting to look a bit tired and worn. Especially the bathroom. Still good but we did notice this compared to previous years. 2) Getting a late checkout is like gold dust. I understand it sometimes can't be accommodated but we had asked the last 3 times without success. It would make the last day so much better when you have a late flight. That said I must applaud the hotel on allowing the all inclusive to guests available on the day they checkout until 18:00. This is a nice touch and very appreciated. Watch out though as I think this is only available when you booked directly with the hotel!.