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Reviews
Tripadvisor Traveller RatingBased on 4414 Reviews
Traveller ReviewsRanked #183 of 431 hotels in Amsterdam
Traveller Rating
Excellent
1809
Very Good
1644
Average
554
Poor
212
Terrible
196
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
dazandymat said...
Do NOT let KLM dump you here!
Travelled on 11/2025
I'll preface this review by saying that I am writing it before having checked out and that the only reason we are here is because we were sent here by KLM after a cancelled flight, so my mood may already be a little soured. That said, I have never left a 1 star review for anything in my life until now. I will usually find some redeeming feature to help me justify 2-3 stars but the service here has been so, so awful t...
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FHarris123 said...
Duty personnel not great
Travelled on 10/2025
8 of us went for a trip to Amazon and stayed at this hotel. The hotel itself was great although I felt that the lighting in the rooms were dim. We stayed for 3 nights. We were aware that we had to pay a tourist tax. When we arrived, the duty manager told that they had a change of computer system and things were not going . So they could only take the payment for one night. The next morning, we paid the tax for the ne...
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Brad P said...
Clean and unique experience
Travelled on 10/2025
KLM put us here after our flight home to the USA was cancelled. We had never heard of Leonardo and had no idea what to expect. The lighting and shapes were different but finding our way around was easy. All staff was cordial and friendly. Desk staff, who knew our situation, provided each of us a dental kit and told us how to reserve seats on the shuttle to the airport in the morning. Shuttle was on time and gre...
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BingieBoy said...
Would Not Choose This Hotel
Travelled on 11/2025
I was on a Gate One Tour, so I had no choice in the matter of this hotel. It's too far from the city center. Amsterdam is an amazing city and I would have like to stay closer to the center. Staying here felt like you were in a suburb. The room was clean, and beds were comfy on the plus side. They also have a nice strage room with lockers where you can store your luggage if you arrive before check in.
It was the littl...
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muttibey said...
Improvements needed!
Travelled on 11/2025
The hotel is located outside of city center. It takes half an hour by car to go to the city center due traffics and narrow streets. The room is good but there is no water. Bathroom is nice. Beds are comfortable. Check in extremely slow. You have to wait too much. Staff is helpful but sometimes they have to ask you wait in the long queue for a simple question. Such as renewal of keycards. We only managed to enter the...
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