Santiago Beach Resort

We booked to stay for 2 weeks in this hotel in April. Although we had paid full adult price for my son of 5 for this holiday he had to sleep on the couch. The hotel rooms are very basic and run down but we were not expecting anything more as it's a 3 star hotel. The rooms were cleaned everyday and the staff are very pleasant. There is not much on offer for children to eat at this hotel and if you like quiet evenings and getting to bed early then this is not the hotel for you. The entertainment starts at 7.30 and ends at 10/10.30pm and is at the pool / restaurant and as all rooms face the pool the entertainment is so loud and intrusive it is like the entertainment is in your room on full blast volume, we could not get to sleep until the entertainment had stopped, my son battled to get to sleep each night because it was so loud. A plus for this hotel is it's very close to Baga beach. The hotel is basic but suitable. - The beds are very uncomfortable and are like sleeping on boards.

I paid around £1000 pounds for my 6 year old daughter to stay here for two weeks with TUI only to find she had no bed. The hotel's policy is that children under 7 years must pay per night to have an extra bed. Nowhere on TUI was this mentioned when booking and the TUI rep in GOA apologised but said we would have to pay it if we did not want my daughter to sleep in the parents bed for two weeks. As this is not mentioned anywhere on the TUI booking or website I just think people considering booking this hotel should know.

This was the 3rd visit to the hotel. On arrival we were given the wrong room, we tried to contact the hotel before we arrived to ask the hotel for a ground floor room with twin bed, this was also noted with our holiday company. After 3 rooms and being very tired we excepted the last room. Half way through our stay we went back to the room to find a black pall of smoke greeted us the room was full of smoke and the air con unit was pouring out smoke, luckily the fuse box cut the power to the room. We contact the staff and were we moved to another room but we were cut off from the guests we had made friends with and the new room had no Wi-Fi access or pleasant view. All our cloths smelled strongly of smoke and had smoke stains, the hotel never offered to wash any of our stuff. On contacting Thomas Cook help line that night they provided no assistance at all. Please think careful about booking unless the hotel does a major overall of the hotel. I don't want to think what would have happened if we had been asleep when this had happened. I will never go back to this hotel.