The Ravenala Attitude

We stayed here for 7 days for the latter part of our honeymoon in October 2019. The hotel is modern and clean and the staff on the whole are really friendly. It sometimes took a while to get a drink when in the normal restaurant and sometimes relied on the staff you had interacted with previously. Food is standard in the normal restaurant and superb in the specialist restaurants - but you need to book early into your stay! - especially if on your honeymoon as you get a honey moon candlelit dinner which when we went to book was fully booked until our final night where they said they could squeeze us in! I would say it took me longer to settle in than my usual holidays because the welcome tour was later into the stay and places to eat/go were not clear. **One area which needs improvement is the hotel welcome tour: when on this tour it took a very long time as he was doing it in multiple languages all in one. My husband specifically asked the question on whether the sea was ‘safe’ as no guests were wearing sea shoes. The hotel staff responded to say “yes completely safe here because we are a cove within a cove”. This was reassuring but we had to ask (no signs etc.). The people on the beach selling merchandise would come round regularly and advise new guests that walking on the right of the juice hut without shoes was not ok due to urchins/ coral however left of this was completely safe. This was different advice to the hotel but was again reassuring. My last day of my honeymoon I decided to go on an inflatable boat with another couple (this is the furthest left of the beach/juice hut). When getting off the boat I stood on something that was instantly painful. The boat people just said “oh you’ve probably cut yourself on a stone, you’ll be ok”. I sat on the sand and no staff member came to help. My husband walked me to reception but half way there a member of staff stopped us (at the bar by the main restaurant) and told me to sit down whilst she grabbed a doctor. From this point the staff were brilliant!! They got a doctor over and identified I had stood on a stonefish and arranged transfer to the hospital. They were very calming and reassuring and took control: I can’t thank you enough for this! I stayed in hospital the remainder of that day night and the next morning so I could get my flight at 1pm! Arriving back at the hotel, the staff were lovely and I managed to pack to leave all within 1 hour! Unfortunately I missed my honeymoon meal but kuoni went above and beyond to make up for it. When settling my bill, I was disappointed to see the hotel had charged me for the taxi to the hospital (whilst settling/ sorting it in the moment as wasn’t time for an ambulance, they had always planned to charge us). - We had been saying in the hospital how amazing the hotel staff were and how we didn’t have to worry about getting cash for the taxi. Overall, I would recommend this hotel but be weary of the advice given from staff and beach sellers. Also, the lack of advice causes worry that you shouldn’t need on your trip, I.e can I go there, what is that? How does this work. Etc. This was why I couldn’t give 5 stars.

The people are very racist towards the french. Don’t like English people. Very poor food in restaurants. All the same. Rooms are terrible and are damp and have leaks in water pipes. Loads of people upset. Beach is a joke, all rocks. Spent £5000. What a waste of money. Maldives is sooo much better. Don’t waste your hard earned cash

We have done several team buildings at ravenala..we always had a dedicated staff with us and our client always happy. Highly recommend same. They also always have a back up plan. We love them and will come back