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Reviews
Tripadvisor Traveller RatingBased on 3762 Reviews
Traveller ReviewsRanked #205 of 570 hotels in Barcelona
Traveller Rating
Excellent
1952
Very Good
943
Average
443
Poor
245
Terrible
179
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Worthing20 said...
Rude staff, mediocre rooms, and overpriced
Travelled on 11/2025
I have never been treated so poorly by the staff of a hotel. I was delayed returning from a tour and was an hour late for check-out. The young man at the front desk literally yelled at me in front of other guests in the lobby. He told me I would need to pay a fine and I agreed. I stayed calm, did everything I was asked, and was polite, but he was determined that I feel his wrath and that everyone know how terrible I ...
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Drix190 said...
Worth the Stay
Travelled on 11/2025
Entrance was grand and very boutique-feeling. Cesar took wonderful care of us, and made us feel warm and welcome. The room was basic in some ways, but comfortable. Exactly all we needed for an overnight. Room service was a bit of a disappointment in execution, but was convenient and quick. The gentleman who delivered was nice eye candy. Breakfast was out of this world for a continental! Coffee and cocktail bar ...
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JohnOnWheels said...
Joaquin and his team are the best
Travelled on 10/2025
Central. Well fitted out. Easy access in my wheelchair.
Good accessible adapted shower room.
Joaquin and his team are always helpful...
docarva said...
Good, but need renovation
Travelled on 10/2025
Ive been staying at the Axel since it first opened, back when it was mainly targeted toward the gay community. Nowadays it has become more inclusive you see many straight couples too, which I actually find great. On the other hand, the hotel hasnt gone through any renovations in the past decade. The mattresses are still the same, although I was told they might be replaced next year. You can definitely feel a bit ...
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alexander d said...
Richard the best bar man
Travelled on 09/2025
Absolutely amazing hotel and amazing bar service by Richard at the sky bar. Very attentive as soon as we got to the bar he was ready to help. Very polite and well mannered. Just exceptional service by him...