Catalonia Royal La Romana

My husband and I, who are mid 50’s, just spent an entire week here. This was our very first time staying at an all inclusive resort. We were so excited! I have a whole lot to say but I’m going to try and make it short and sweet by using pros and cons. Pros: Beautiful beach Clean beach (Mostly) very pretty landscape A handful of friendly, happy staff The double shower Swim-out room Desserts Butterflies Great pools Cons: ALL food was either mediocre at best or inedible. Desserts were good. Unhappy, disgruntled and unhelpful staff. Extremely unfriendly and disconnected wait staff/hostesses at restaurants. AND WE ALWAYS TIPPED from day one! There was nothing as far as entertainment. Room service (never showed up 2Xs) One beer. Presidente draft at bars. Cans in room. Gave both of us a major headache. Asked for different.. was told that’s all they offer. Verbal communication was really tough and frustrating. On the beach drink service? Never happened! Dirty toilet upon arrival. Watered down, flat tasting cocktails. ***One very inappropriate bartender that stood behind my husband and pointed to me and then him and then towards the rooms.*** I could go on...but I won’t. Both of us always wanted to stay at an all inclusive resort. Needless to say... we were very, very disappointed. And one more thing! I am not a hard person to please AT ALL! I never write reviews. We are simple people but the low quality across the board at this resort made me feel like others should be warned.

I received discrimination from the front desk, the room was not cleaned, the elevator and jacuzzi were turned off. They wanted to give a cheap room when I paid for an expensive hotel room. With a sore leg, I climbed to the 4th floor. Nobody helped to lower the luggage although they had promised many times. The beach was not cleaned, there were a lot of flies until the inspector came. There was rubbish around the shore.

Visited this resort late February 2020, it is one of the nicest resort I have ever been to. Rooms clean and very spacious, Swim up room was very nice but ask for a room facing the ocean as the other rooms don't get the sun and the pools are chilly. Beach towel service in room is a little inconvenient, sometimes they pass to late at night (10PM). Restaurants on the Adult only side are very good. Lots of selection and no reservations needed. Beach is fantastic, green flag everyday. No rocks whatsoever, but a little bit of a drop getting in and out of the ocean. Crystal clear water on most days. Never a problem getting a beach chair. Pool and beach bar were the best, Marco and Rudy were great people. Good diversity of people, which made for a very nice environment. Not enough activities, definitely something management should improve on. You need some action around your main pool during the afternoon. Evening entertainment is lacking. The main shows in the theater are not worth the walk, and the live signing or musicians at the Adult section are just OK. Good relaxing resort with a lot positives. A couple of minor improvements and I would be a Club member for life. Definitely would consider returning to this location. Family section of resort well maintained, however the difference in food is night a day.