Outrigger Mauritius Beach Resort

As recommended in other reviews we did contact the hotel manger first and discuss our concerns before returning home and adding our first ever negative report on a hotel. How this can be considered a 5 star is unbelievable. Even when we first arrived the reception area was worn out, tired and unwelcoming. The first beach front room we had was in terrible state. For example mould, stains, rust in bathrooms, dirty floor, mirrors tarnished - just tired and uncared for. The management offered to move us, which we accepted as mistakes do happen. The second room (an upgrade) broken door on furniture, broken door locks - just disappointed after this was supposed to be checked before we moved. No one checks the rooms it seems. The manager agreed with everything we said and was very apologetic. The tiles around the pools were broken, missing in places - just worn out and uncared for. The two restaurants, the Edgewater and Willies Crab Shack, are the same restaurant and only separate pages in the same menu. Did not explore any more. Not in any way what we expected from a 5 star hotel, which we paid a lot of money for. Enough was enough. Had to stay two nights before our agent was able to move us to a real 5 star hotel This was supposed to be a special holiday for us. Special birthday escape for my wife and I. The young lady on reception tried very hard and we thank her for that. Everyone seemed surprised about our concerns. We showed them (the manager and staff) our concerns, we were polite and they seemed genuinely surprised to see what we were pointing out. They even agreed with us - they could not believe what we were showing them. Really needs updating. Its tired and needs someone to take care of routine maintenance and checking. On our return our travel company did admit they had had other complaints about the Outrigger and would not be sending return guests there. Never again.

We travelled at a time that was fraught by difficulties, as in the start of the Covid - 19 issues, and throughout our stay it rained a lot. It was often quite damp and it felt that the hotel was not prepared for this. It has a beautiful setting, the beach lovely and the sunset amazing. The food is good, Mercardo has a wide variety of food, good quality and was always something different to choose. We had breakfast at the plantation club on a few occasions and it was good, and loved Bar Bleu, and Edgewater. Due to the dampness of our first room we were moved to another room, but there were difficulties with the air conditioning and therefore were offered a further move, but decided to stay as the other rooms had issues. W hen the issues were raised with managed they were attentive and tried to rectify things but unfortunately they only had limited ability to address some things. It could be a beautiful hotel but at times the attention to detail was just not there and it was a shame as it let done the other good parts.

We were visiting for our anniversary and it was a lovely surprise organized by the team From the excellent dinner at le plantation to the big, huge room nicely decorated for the event. Thanks to the team who help set up the surprise