Calista Luxury Resort

This was my second visit to Calista and we enjoyed it just as much as our last visit. Check in was swift and easy, we were seated and offered drinks. We planned our trip around our sons 5th birthday and I have to say the kids club pulled out all the stops. They made such a fuss of my son, he was in his element. The cake, music, prizes, games etc. The hotel sent a small cake and bottle of champagne to our room for his birthday, he was only 5 and we are Muslim so wasn’t really appropriate but the gesture was greatly appreciated, and the cake delicious. Our room was spacious and clean, lovely toiletries provided for us and the children. House keeping were especially helpful and friendly. Children loved the kids pool, even though it is very cold. We took our own, but swimmer nappies are provided for the little ones. Main pools are large and spacious, lots of sun loungers although many do get reserved early despite there being a sign forbidding this, also we learned many people do not remove their towels when they are leaving the pool area. Loved the food, especially the outdoor grilled/bbq food, there definitely is something for everyone. The day time eateries were also lovely. Great range of self service drinks and branded ice creams available. Entertainment was great, kids loved the mini disco, they also loved kids club and the outdoor playground. Live music by the pool was also lovely. The gardens and communal areas are very clean and well maintained. One criticism I have which I do not hold the hotel accountable for, was a very bad experience I had with one of the small shops near the outdoor entertainment area. There is a small shop the sells extremely overpriced toys and other things. I took my boys there with the intention of buying them toys but the blond middle aged women who works there - I won’t assume she is Russian, but she spoke Russian, was rude and abrupt, not just to me but to my children. When I’m paying, or intended on paying €30-40 (euro) for a small toy I can buy outside the hotel for ₺15-₺20 (lira) I am going to make sure my boys choose appropriately, they didn’t get the chance as everything they picked up to look at she took out of their hands and pretty much told me to hurry them up. I would have understood if they were going crazy and wrecking the shop but the shop is tiny and they were simply looking to choose. She caused so much stress over us buying toys (despite there being no other customers) and what’s worse was how uncomfortable she made my children feel. We left empty handed as I refuse to give my business to people like this, boys were upset but your wonderful bar staff consoled and cheered them up with an ice cream whilst my husband quickly visited a local shop outside the hotel - we live local so had our car which was a blessing but we shouldn’t have had to do this, and wouldn’t have if the lady was polite/friendly/courteous/professional like everyone else in the hotel. Just to add we made several purchases in other shops around the hotel and received great service. I will visit Calista again, it’s a great hotel for families and easy with children.

Stayed at Calista Luxury Resort for 10 nights in March with 2 adults and 2 young children. Soon as we arrived we were made to feel welcome and we was given a choice of which room we wanted. We opted for the pool view rooms which was a great choice. Our room was spacious and clean with a mini-bar and snacks. The hotel staff were very friendly especially Svetty and Atilla at the kids club. My kids loved the disco and they went out of their way to accommodate them even though it was still winter season and parts of the hotel were closed. With it being out of season we had a relaxing time as the hotel was not very busy. We would definitely visit Calista again but during the summer season when all of the hotel facilities are open. Would like to thank guest relations who looked after us and we look forward to meeting Svetty and Atilla again. They are amazing with kids.