Hotel Agua Azul

On arrival you are asked for your credit card to cover any damages to the room. When you see the room you find out why !!! There is a glass partition between the bed and bathroom sink. In the night you could easily walk into it and smash the glass. The door on the toilet is also glass, not very private. In the room there are paper cups for your tea/coffee (which they provide) but these were not replaced. The dining room is clean. The food was disappointing as it was cold even though it is under heaters. Sometimes the vegetables were placed at different ends of the display. In the morning you have to put your bread through the toaster SIX times before it is a decent colour. I did complain and for 24 hours the temperature was turned up but the queues re-appeared the next day. On three occasions there was a spillage on the floor which I reported to the staff. On one occasion the waitress said something in Spanish,pointed me to the kitchen and carried on talking. only Yaiza acted quickly and efficiently. on another occasion The New Year meal included beef that was either tough or raw. It was spoilt by party bags being given out during the meal and the guests acting as children by blowing the horns which gave me a headache and ruined the evening. Although I was on a fully inclusive holiday all the drinks were not available. Surprised that the bar staff had not heard of a drink called "sherry". There is a dress code for dinner of long trousers which includes jeans. On the positive side it is clean, near the old town, you are served quickly at the bar and has a lovely pool area with plenty of beds.

Food goood drinks very good and very sociable reception staff. Overall great location and would go back to this hotel in the near future. Food good and rooms cleaned every day maids are excellent. Free safety deposit boxes.

Great hotel good food friendly staff good service room changed Dailly Let down badly by entertainment Great location rooms great, could do with lounge being a little bit more inviting pool area okay but shaded most of the day