Magic Aqua Rock Gardens

Our little boy Freddie has had the best time with the entertainment team! They were all very lovely and he absolutely adored them ! The evening parties were a lot of fun and full of dances. They also made sure the kids had things to do during the day around the pool. Thank you very much for a lovely holiday :)

A few things I need to get off my chest with this hotel. Firstly we arrived Saturday 1st June approximately 12pm there was 9 of us in our party in total, which included 4 children 3 of which under the age of 6 years old. After being awake since 2am the last thing we needed was the rooms to not be ready however unfortunately this was the case and two of the three rooms was not ready until 3.30pm this is not acceptable for a family orientated hotel as it is too much for the little ones to cope with improvement is needed in this area. The hotel room floor was not acceptable even on the first day after showering and walking around the hotel room barefoot all of us had dirty feet we resorted to placing towels on the floor so our feet stayed clean, we knew that the room did not have a balcony however this was greatly missed especially for drying towels etc as the bathroom red light just wasn't strong enough to get everything done quickly. Air conditioning kept the room lovely and cool however very noisy at night time. You are advised not to keep belongings under the bed however this is not possible as there is literally nowhere else to store your suitcases in the room. There is a great full length mirror in the room but no vanity mirror above the dressing table which is where the plug sockets are so very difficult to dry and straighten hair with the use of no mirror. The hotel itself is very difficult to navigate around it is like a maze there is signage everywhere however it does contradict itself for example signs will say floor -1 For an area of the hotel but when you get in some of the lifts they don't even go to floor -1 whereas others do, we had just about worked out our way around by day 6/7. This being said staff are all very friendly especially the men on the bar, drinks are branded which makes a lovely change when all inclusive. Food in the restaurant is fantastic it cannot be faulted, I am vegan and found something to eat everyday I had probably two days which I struggled slightly however this was not a problem compliments to the chef as everything we all had looked and tasted great and restaurant areas always clean and tidy! Pool area of the hotel was kept clean and tidy as well, we had an issue on one of the days when it was slightly windy and an umbrella actually took off and hit my 4 year old nephew which shook him up quite a bit, staff quickly rectified by making sure all umbrellas was secure, accidents happen however I do think an apology from management was required. Finally please make sure you research the location of the hotel before booking as not suitable for anyone with mobility issues which is mentioned at the time of booking, but please take this seriously as the hill up to the hotel is a good one and not for the faint hearted!