Magic Aqua Rock Gardens

Well, we went here in october. We will not be visiting this hotel again. Within 12 hours, my daughter fell by the pool and broke her arm. She was wearing appropriate foot wear but the tiles on the floor that surround the pool area are very inappropriate! People was slipping over all the time! The hospital said they have multiple people attending with injuries from the tiles everyday! The food is shocking. Me and my 3 children are the least fussiest person when it comes to food but honestly, it was diabolical. The food was never hot. I tried to complain about this but they said that's why the microwave is there. I think they completely missed the point that the food must be kept at specific temperatures!! The lights did nothing to keep it hot. 2 of my children had food poisoning and not only had a hospital admission whilst in benidorm but my son had to be hospitalised for 3 days when we got back to the uk because his vomiting was so severe!! The room was beautiful as was the rest of the hotel, the pool, although cold, was still a great place to spend time. The drinks was great. The children's cocktails was a big hit and all alcoholic drinks was premium branded drinks. The hotel room was cleaned daily with fresh sheets. The cleaning team was so friendly, they was always smiling and are an asset to the company. Beatriz on reception was one of the nicest people we met on holiday. She always has a smile for anyone. She is polite, informative and extremely helpful! She went out of her way to help us and no problem was too big. The men on reception however have a lot to learn about manners and customer service! Very rude and obnoxious. The manager (who I can only describe as joyce temple savage...not even kidding!) Was horrible. Not sympathetic to our issues but even went so far as to say we only had ourselves to blame!! The gentleman manager on days was the complete opposite and couldnt of helped enough! The gentleman on concierge at night was so lovely. The first night of food poisoning, he helped with a never ending supply of towels and bedding and gave us plenty of help. Tony in entertainment was second to non. He made the evenings fantastic and really cheered us up. Hes wasted there for sure!! Duggy and his son was also brilliant, they're all born entertainers and we did miss them when we left! Catrina, the children's entertainer was the one person who made our holiday though. My youngest, the only one unscathed, spent a lot of time with catrina, and as she is 12, helped a lot with the other children. She always had time for her and really did make a huge difference for the better at a really bad time for us. On the whole, I'd avoid this hotel completely. Please, book elsewhere, we was not the only family experiencing these problems and that makes me feel sad! I'm sure my review will generate some generic response fobbing us off and pointing out how incredible their food and hotel is but I can assure you, it will be generic and will in no way relate to the awful issues we went through! The 1 star is for all the positive staff I've mentioned and the entertainment...nothing else.

Stayed here with friends for the fiesta, superb hotel, food and drink were top notch, it’s not often you get premium brand drinks for the price we paid for all inclusive so was well satisfied, loved the adult only roof bar to chill out during the day while soaking up the rays, only niggle was the main bar running out of Smirnoff one night but the volume being consumed I can let them off this one time, would certainly stay again