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    Port Benidorm

    PPPPP Plus

    InBenidorm, Costa Blanca, Spain

    TripAdvisor Traveller Rating

    trip advisor

    Based on 1757 reviews

    ABOUT THE HOTEL

    • Official Rating

    The Port Benidorm is a real all-rounder – it puts on non-stop activities, just down the road from Benidorm’s big, sandy beach.

    You’re looking at an easy, two-minute stroll to popular Levante Beach when you stay here. On your way to the sands, you’ll stumble across a load of shops, pizzerias and fast food joints, too.

    The rooms are looking super-sleek at this place. They’re all-white affairs, with glass-walled bathrooms and balconies. Flatscreen TVs, mini-fridges and rainfall showers are the final, up-to-the-minute additions.

    Just so you know, this hotel does not accept stag or hen parties. Due to health and safety reasons, mobility scooters aren't allowed in the hotel. You might be able to park and charge your mobility scooter outside the hotel though. If you have a Blue Badge, we'd recommend you take it on holiday with you. Manual and electric wheelchairs are fine to use inside and out.

    • Rooms: 270

    Things you'll love

    • Near Levante Beach
    • Modern interiors
    • Lots of entertainment

    Location

    • Located in the Rincon de Loix area with a variety of bars
    • 100m to Levante beach
    • 20-minute walk to nearest waterpark
    • View Location

    Premier Holidays

    Swish hotels all over the world

    • Stylish 4 and 5-star hotels
    • Highly rated by you
    • 20kg luggage allowance on TUI flights
    • Handpicked for families and adults

    Find out more about Premier Holidays »

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Half Board

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast and dinner.  

    Full Board

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner.  

    Facilities

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      accommodationData.facilities
    • Outdoor pool

      The pool here comes lined with a terrace and lawn area dotted with loungers. There's a pool bar in easy reach, too. Please note that the pool may be closed for maintenance work sporadically between January and March.

    • Buffet restaurant

      Open for breakfast, lunch and dinner with a range of international dishes to choose from.

    • Pool bar

      Open from May to October with a range of drinks to choose from. Lunchtime buffets are held here for those staying All Inclusive, too.

    Rooms

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    Worst Customer Service
    20 Aug , 2019 Jake_Jones_808, 186217
    During Aug 2019 my family and I visited the Port Benidorm hotel with high hopes of a pleasurable and enjoyable holiday, this was not the case. On arrival the staff of the hotel seemed miserable and lacked basic common curtesy and didn’t seem to want to help me with my check in to the hotel. After sorting the rooms upon arrival we faced another factor of this holiday from hell, the notorious ELEVATORS, knowing that this was one of the most complained about features of the hotel we didn’t have high hopes, but the reviews don’t do justice to the amount of time and frustration that it takes to wait for one. As it is a automated system and only when having a card you may call for one leads to the system getting confused and caused huge amounts of build ups through the floors (especially during 8:30-10:30 and 7:30-8:30) Through my experience on staying here the average time you will be wait on a good day is around 4-5mins but some days we were having to wait 10-15 mins in order just to get to breakfast. One of the positive things I would take from being here is the things in place for the kids as well as how they’re with them, while round the pool they conduct multiple activities for the kids as well as adults which were most enjoyable, as well as being so friendly with them outside of the activities. It wasn’t just the hotel staff though that made this holiday most displeasing it was also the TUI Rep Dan was not helpful at all, when leaving on the 20th of Aug we couldn’t have a room to keep until a couple hours before we are picked up so we have peace of mind this was due to “the rooms needed cleaning before the arrivals come”. Which would have been have been fine if we only had the one room but we had a total of THREE rooms during are stay, so having one surely wouldn’t have effected there schedule as when we arrived only two of the three rooms were available. So as anyone else would we went to see are Rep in the hopes that we could resolve our situation and be able to have a shower but he came back with the simple reply of “why didn’t you come to me sooner” funnily enough when arriving at the Port Benidorm having my leaving plan ready wasn’t a priority as I wished to have a clear mind and enjoy my week away from work and responsibilities. In conclusion if you are looking to stay at a hotel for unsatisfactory customer service, average food and 10 min wait times for elevators this is the hotel for you. If like me for £4500 you wish to have your moneys worth, as well as fantastic customer service I would look at other hotels or look at going some where completely different. Thank you Dan the man from TUI and Port Benidorm I shall not be returning.
    Unfriendly and unhelpful reception
    19 Aug , 2019 Noname145
    In general it was a lovely hotel but the reception desk was unhelpful and unfriendly the pool and room was lovely but the reception ruined my experience at the port Benidorm. The lift system is also ridiculous we stood 15 minutes waiting for a lift and it still didn’t arrive and I definitely wouldn’t come back
    Clean hotel
    19 Aug , 2019 Mandyk1968
    Lifts are nightmare all computerised so no good at busy times like dinner and breakfast clean hotel entertainment poor we were half board you have to buy a drink with your evening meal if wanted which was disappointing as even water had to be paid for
    Amazing holiday
    19 Aug , 2019 jessicawU5188MC, 2059394
    Our week all inclusive at Port Benidorm has been really enjoyable. I was anxious about the food due to some of the reviews but I was pleasantly surprised. Every night has a theme including Chinese, American and Spanish. Although there are always alternatives if the food isn’t to your taste. I must say that as I am someone with a fish allergy there was lots and lots of it available every night but after all we are in Spain! The pool is small but big enough for the volume of people at the hotel. The pool opens at 9am but there isn’t a rush for sunbeds, there are plenty to go around. The snack bar at the pool is really good, different things there every day and the food is cooked freshly there and then. Rooms are beautiful and the cleaners do a really good job. The lifts can be a pain at peak times but we managed to avoid this by going to the restaurant at its opening times. I would also recommend this as the restaurant can get very busy which can lead to you waiting for food as the chef cooks it in front of you. Breakfast is really really good, best I’ve had in a hotel! Wide range of choices. The waiters are also very pleasant, especially ‘Paco’ who greeted us at every meal. You could also have water/wine brought to your table on arrival which was a nice touch. The entertainment team try their best and are very pleasant! The foam party and paint party are good, as well as the slip and slide in the pool. Would definitely recommend these. The evening entertainment is a bit hit and miss but there is plenty around the hotel if you wish to venture out! The hotel is central to everything in Benidorm, beach just down the road and the strip a short walk up the road. If you wish to go to the theme park or water park it is only €1.50 each on the bus which is pretty reasonable. Overall, I would really recommend the hotel, we had a lovely holiday and would definitely return!
    A little disappointed on second visit
    18 Aug , 2019 Susan W
    We returned to Port Benidorm this year after a very enjoyable holiday last year but unfortunately it wasn't the same experience. The entertainment was poor last year but we just got on with it but this year was absolutely dire. I appreciate entertainment is right on your door step in Benidorm if you want it, but when you've paid to be all-inclusive and your parents aren't good on their feet so are limited to the hotel grounds, then you would expect a 4star hotel to provide half decent entertainment. The team are annoying and very rude, would be better without them. Also, the food choices weren't great this year, the food near the pool bar was dried up and same every day and the restaurant wasn't much better to be honest especially in the evenings. I know the gym doesn't appeal to everyone when they are on holiday but I did visit it a couple of times and whilst I was in there, children were coming in and using the multi-gym thinking it was fun! Don't think they understood that they could actually hurt themselves and it wasn't checked/monitored, again badly managed. The draught beer in the evening was flat, like coloured water and the cocktails/sangria was just like drinking fruit juice. I know you don't get the same when you are all inclusive but this was an absolute rip off. Such a shame that is hasn't taken long for it to start going down hill. They need to ensure they read reviews/comments and start making improvements before people look elsewhere to spend their money. Very disappointed and will be trying somewhere different next year if we go back to Benidorm.
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    Special Assistance

    This property is generally unsuitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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