Port Benidorm

We had a room overlooking the pool .And I was so cold . I have come back with a bad chest. ,it didn't get the sun in the day.The heating didn't work properly for the first 2/3days .I kept phoning up reception and going down and telling the rep.If I go again I would want a room at the front . The bar staff are so frendly,and Naomi the animation young lady was so nice . The food could be abit better.The hotel was spotlessly clean.

The hotel was beautiful ans spotless. All the staff particularly the restaurant and bar were friendly and enthusiastic. The food in the restaurant was brilliant with masses of choice. At least 5 meat choices and 3 fish choices every meal . Add the this pastas ,rices salads soups potato choices ect . I too was in the long queue checking in, and I'm sure if the hotel had a choice they would prefer it 4 coaches didn't turn up as once but this down to flight times. We had a fabulous holiday and met lovely people. I believe if you are courteous to people you will get the same treatment back . Would defiantly return. Thanks

I spent the most 3 horrible nights in this disaster hotel due to the below reasons: 1- Check in: Staff are very rude! The hotel was full, although I had a reservation for a room of 3 persons, but when I reached the hotel they offered a smaller room for 2 instead (which the price of the night was cheaper than the one for 3 persons and they refused to return the difference) and their answered "take it or leave it and find another hotel"! I asked for his superior and apparently, they had a bigger room in the 9th floor. 2- In addition, we had to pay for everything: Breakfast from 8:00 AM to 10:00 AM and is very poor, also, no fresh juices, and it cost 3 euros per glass! The spa is very small with one sauna & steam, also to access the swimming pool is 5 euros per person, and 4 euros per swim hat. The kids must leave the pool at 11:00 AM! To activate the safe in the room it cost 2 euros per day! The fridge was completely empty and no coffee or tea bags! 15 euros per day for the parking. We end up spending at least an extra 50 euros per day for 3 persons in the hotel, which can be avoided, unless for the parking. 3- Rooms were not comfortable: The windows of the balcony are not well equipped, a lot of pubs and bars in the area and it was very noisy all night long, and sound of the cars, buses early each morning!! Disaster! 4- Location is bad: The hotel is far from the city center (50 mins to 1 hour walk or 20-25 mins drive) The hotel is located at the extreme end of the beach, not even in the middle or the opposite side where we found nice activities, restaurants. The elevators are very noisy! 5- Check out: The reception had a long queue for the check in and people were waiting for their turn in the street! Only one person at the reception handled the check in and check out. We had to wait 1 hour 30 mins! In addition to that, the parking door was not working, and we had to wait at least 30 more mins for a person from the staff to open it!