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Reviews
Tripadvisor Traveller RatingBased on 1646 Reviews
Traveller ReviewsRanked #24 of 62 hotels in Bilbao
Traveller Rating
Excellent
639
Very Good
545
Average
262
Poor
95
Terrible
105
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Pennybiker said...
Great hotel
Travelled on 10/2025
Excellent modern hotel, centrally located, ten mi utewalk to Old Town. Gorgeous rooms, comfortable bed, duvet and pillows, great shower, quiet, luxury at a good price. Maria Gonzales was especially kind and helpful in reception....
jesbischoff said...
Great stay at Ilunion San Mames Bilbao! Highly recommend! The room was great and kept clean daily.
Travelled on 08/2025
We had a great stay at Ilunion! We loved the room, the location and breakfast. Special thanks to Andoni and his team! Highly recommend!...
joseppescas said...
Pésima atencion cliente
Travelled on 07/2025
I contacted them via email, phone, and their website for over a month due to an issue with my reservation. No one ever responded. Two months later, Im still waiting for a reply. Terrible customer service and an overall awful and frustrating experience....
paulandozzie said...
Comfortable and friendly hotel
Travelled on 06/2025
Great location. Not far from the bus station, and the Guggenheim is an easy walk (that'swhy you're here, probably!) Plenty of bars and restaurants nearby. Clean, good-sized rooms, great staff, very helpful, especially the lady who checked us in. Would recommend....
David B said...
Waste of money hotel
Travelled on 05/2025
Really really poor hotel - bar closes at 11.00 no room service - £1000 a night - what a waste of money! No coffee making facilities! Avoid avoid avoid avoid. Service poor for a hotel in the centre of the city, wrote a complaint - no response 12 hours later...