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Reviews
Tripadvisor Traveller RatingBased on 1659 Reviews
Traveller ReviewsRanked #25 of 62 hotels in Bilbao
Traveller Rating
Excellent
642
Very Good
548
Average
262
Poor
97
Terrible
110
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Pauline N said...
Great location
Travelled on 05/2026
Excellent location for rugby. Very clean but music from nightclub could be heard on 4th floor...
john v said...
Disappointing
Travelled on 05/2026
This hotel was a real let-down. Check-in was painfully slow and badly organised, with staff appearing overwhelmed by their own process. Unfortunately, some members of staff also came across as borderline rude rather than helpful.
The biggest issue was the room itself. On entering, there was a strong sewage smell coming from the bathroom. When I asked to move rooms, I was initially told to wait while maintenance inve...
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E5930OBmarys said...
Disappointed
Travelled on 05/2026
I would not recommend or ever stay at this hotel again . Room was ok , clean bed and bathroom . More like a hostel than hotel . Came back to have a drink in the bar at 10.50 to be told it was closed and this was a Saturday night . Music blaring over head from the time we arrived . Not a good experience...
753otraveller said...
Happy i stayed
Travelled on 02/2026
Good hotel. Spacious room with tea/coffee facilities. Hotel is across from football stadium and around the corner from Gran Via so plenty around. Hotel also around 30 minutes walk from old town. A lot of previous reviews mentioned the noise but the weekend i was there i didnt notice anything too loud....
Danielle H said...
Great for family and couples - spacious and modern
Travelled on 08/2025
A city stop with two children (9&12 years). Family room was very spacious, clean and modern with all toiletries included, robes and slippers. A comfortable, peaceful night and a continental breakfast. Plenty of bars and restaurants on doorstep if you are looking for cooked breakfast. A 5 min stroll to San Mames stadium, a stones throw from a big undercover car park and tram stop. The tram takes you anywhere you need,...
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