Rixos Premium Bodrum

This hotel is spread out across a lovely bay with a nice beach and several sunbathing piers. There are plenty of bars although some were not open at this time. The staff are very friendly & helpful. Our room was at the very end of the resort & very high up with a lovely sea view. We thought we were too far out but it was an easy gentle walk down to all facilities & got the shuttle back up. COVID-19 the hotel paid a lot of attention to this with plenty of hand sanitizers around & hand gel and wipes on all the tables & in the rooms. They also sprayed tables, chairs & sun loungers regularly. Each time you entered the restaurant you were given a face mask, however a lot of guests did not know how to use these they wore them round the neck, under the chin, under the nose, on the ear, on the arm, gave them to their children to play with or just popped them in their pocket or left them on the table. This is not acceptable the staff have to wear them everywhere for up to 14 hours a day. They wear them to protect us so show courtesy wear yours to protect them & other guests. Housekeeping was poor all we got was the bed made & clean towels, amenities were not replenished I had to ask for some when they ran out, this I believe was not across the resort as others I spoke to had very good daily housekeeping. Maintenance was also poor around the higher blocks of rooms. Our stairwell was never swept there were squashed in leaves & petals that were not removed also the stairs were often not lit up at night we did mention this & some nights it was working. The steps leading down to the next level were full of weeds. The rest of the hotel was very well maintained I think the higher blocks were the “forgotten” ones Food the buffet served a good selection of food and we enjoyed it very much. There was also a snack bar which served a variety of food. The A La Carte restaurants incurred a surcharge which I have never seen before at an AI resort Entertainment this was really good and varied each night Due to the poor housekeeping & maintenance and the supplement charged for A La Carte I could not give 5 stars.

We arrived at Rixos premium On the 25th of September for our 11 day stay. Upon arrival we were greeted with friendly and helpful staff and excellent service which continued throughout our stay. Mehmet at reception kindly gave us a complementary upgraded from our family room to a suite which was a fantastic space and also placed us closer to our other family members. The food was good and the views were spectacular! The hotel is conveniently placed, being only 10-15 minutes drive away from Bodrum city which was an added bonus to our trip. One criticism I have is that the WIFi is a bit hit and miss across the complex but this probably should be the least of your worries when on holiday. Overall, I would definitely recommend this hotel and we are planning on returning next year for a (hopefully) post COVID stay! I would like to make a special mention to a few members of staff which I have attached photographs of to this review.(Umit kahraman was in a impressive video balancing drinks while driving the buggy, but couldn’t upload it here)

Just returned home after a fantastic week at the Rixos Premium Bodrum . Firstly I wanted to say a massive well done and thankyou to all the staff who work tirelessly to serve the guests day and night especially wearing masks and gloves in 35 degree heat . The hotel goes that extra mile to ensure everyone keeps safe with Various Covid protection measures including waiter service for food and drinks , anti bac sprays used in sun beds , tables and pool area floors , social distancing signs ,thermal imaging cameras around the hotel , two only in lifts ,small bottles of hand sanitiser , wipes and masks all around the hotels and stocked up in bedrooms every day with continually cleaning everywhere . Felt extremely safe , in-fact more thank I do in the UK !! Once again thanks to the hotel and staff for a brilliant week , credit to such hard working teams from the cleaners right through to the entertainment team , can’t wait to rerun 😎