Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 638 Reviews
Traveller ReviewsRanked #49 of 100 hotels in Boston
Traveller Rating
Excellent
415
Very Good
115
Average
49
Poor
28
Terrible
31
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Paula M said...
Beware destination fee add-on
Travelled on 12/2025
Hotel was fine However they added a destination charge at check-out which was not disclosed either at the time of booking or during check-in. Their confirmation email mentioned a $60/day valet charge, but not the destination fee. It took me several emails to get it refunded....
Mark S said...
noisy
Travelled on 01/2026
light sleeper so take this with a grain of salt, but the windows, doors, and floors are pretty thin and don't do much to block out any external sound, so it doesn't really matter where you are in this hotel, you're going to hear *something.*
the freeway side is clearly the worst - they're thoughtful enough to provide earplugs and a noise machine but your single-pane window is 50' from the last remaining elevated pi...
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Nevin61 said...
AC HOTEL BOSTON DOWNTOWN and STAFF.
Travelled on 01/2026
The property itself was beautifulclean, comfortable, and thoughtfully maintainedbut what truly made the experience exceptional were the people.
Jeffrey and Elizabeth A. Beutel deserve special recognition for their professionalism, warmth, and genuine hospitality. They were attentive, friendly, and consistently went out of their way to ensure everything was perfect. Whether it was offering helpful suggestions, check...
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Gabrielle H said...
Great staff
Travelled on 01/2026
Staff are fantastic. Front desk to valet to housekeeping. Glad they have a virtual tip open....
mroscoe931 said...
Clean, upscale , great location
Travelled on 12/2025
The rooms are great size, very clean and comfortable for a boston hotel room. Centrally located with easy access to most neighborhoods within the city. Very competitively priced...