Waterman Kaktus Resort

very good place to stay although the rooms were small the food was good and there was a good choice also the waiting staff was very good there was also good entertainment good place to take children and the ice cream is free

We spent 7 days in this resort just after the Thomas cook collapse even though our flights were safe due to them being with easyJet they didn’t pay for the hotel or transfers so we had to pay again for the hotel and find our own way there and hope to claim it back on our return home .The staffing the hotel were very helpful in every way especially the reception staff and waiters and bartenders.we noticed the hotel was quite empty due to the Thomas cook scenario but we still enjoyed our stay as the food was lovely even though a bit repetitive and our room was modern and clean.we went on a day trip to Bol on the bus from the bus station behind the ferry ticket office very cheap an a nice place even though on the pictures the strip of beach appears to be a lovely stretch of pure white sand it is in fact all pebbles which was a bit disappointing.Another day trip we went on was a boat trip from supertar to omis then a river cruise which was a good day as it included lunch on the boat and a bottle of wine for 290 kunas.

Our first impression of Supetar was how beautiful it was. So tranquil calm and peaceful. This was in conjunction with our first impression of the Hotel. The staff were very welcoming and friendly upon our arrival. They ushered us into the dining room for our lunch assuring us our luggage would be safe in reception while we ate. After lunch which was delicious we went to our allocated room. The room was lovely but the balcony was surrounded on all side by thick foliage. After returning to reception explaining this was unacceptable we were quickly shown to another room which was perfect the view from our balcony was magnificent mountains hotel grounds and the ocean. We returned to reception to thank both Maria and Maryan as they had been so helpful. Their support throughout our holiday was invaluable they always asked how we were and what we were doing each day and asked if I was ok as I had to walk with a stick due to a knee injury. I can honestly say there is nothing negative about this hotel or the staff and service. The food was always varied tasty and plentiful. I would like to say our waitress Bernada always had a lovely smile for us at every meal and was very attentive to our every need nothing was ever too much trouble for her. The grounds and walks around the hotel were always a good source of exercise after each meal as well as the walk into Supetar. It was like stepping back in time to a world with no hustle and bustle, stress or strain. Just total rest and relaxation. Lastly I would like to say how fantastic our Thomas Cook rep was (Alex Owen-Philips) who went above and beyond what he should have done. Once it had been announced that Thomas Cook had gone into liquidation. He remained at the hotel and spoke to all the guests keeping them informed of everything. Prior to the official notice coming out Alex gave each guest a letter detailing everything that was happening to allay guests fears, worries and concerns. Following the official announcement Alex along with the hotel managers informed everyone that there was nothing to worry about. Everyone was to continue with their holiday as normal and enjoy themselves. Which was a huge relief to everyone especially after reading some of the difficulties other holiday makers had encountered on other holidays in other resorts. Alex accompanied each group of guests to the airport once their holiday was over to make sure everything went smoothly. Then would return to the hotel to continue to support everyone. What more can I say about this wonderful holiday except go and see for yourselves you will not be disappointed.