TUI MAGIC LIFE Cala Pada

The hotel is really quite nice and the amenities good but we got caught up in a scam that seems to be going round (check twitter). We rushed out the room one day and when we returned the room had been cleaned. My daughter couldn’t find her AirPods. She had left them on her bed. she did however find the charging case (also left on the bed). We turned the room upside down checking everywhere..drawers, floor, under everything. But nothing. I thought maybe if the sheets had been changed perhaps the cleaner didn’t notice them. So we rushed to reception to try speak to someone. They took our details because the cleaning manager had left for the day. Actually, for the next 3 days the cleaning manager had ‘left for the day’ and despite being assured someone would get in touch, no one ever did. We were then told to speak to the customer service rep. They were very nice but was told to continue any communication via WhatsApp. This is where it got interesting. They did return my messages but assured me nothing was found. We looked in the room again and again. But to no avail. the pods were gone. My daughter was devastated. It was a birthday present. She’s 10. We left to go home and lo and behold the rep got back in touch...amazingly, the cleaner, 4 days after it was reported missing, found one AirPod in the drawer. Just the one. In a drawer that was as empty as it could be every time we looked. I asked if the hotel could send it, not that one pod was of any use.. No, they couldn’t. I’d have to organise a courier to send it over. The one pod. Of no use. Magically found in an empty drawer days after it went missing, We turned down the offer of organising an expensive overseas courier. What’s fascinating is the same week I’m looking through twitter and I notice the same thing happened not once, but twice, at other resorts reporting the identical scenario...kids AirPods..AirPod goes missing after the room is cleaned, sometimes one, sometimes both, the charging case is irrelevant (apple will sell you one at a cheap price. It’s the pods that cost). I guess the moral is we should be more careful. We know this. Just as an aside, our safe didn’t work but at the time I didn’t feel I needed to worry. But I’m now really wary of cleaners in these resorts. It’s clearly something that’s going around and the hotel, however nice it was, put a sour note in the way things were handled..or weren’t as the case maybe.

had 2 weeks here in sept/oct. I had emailed some requests ahead and they were all met so very good from the word go. we upgraded to a 2 bed apartment which was very comfortable, asked for a kettle which was delivered straight away. the staff were really pleasant and friendly, the food was varied and plentiful. you can be active all day if you want to with lots of various things to join in with, there isn't any pestering to do so though. pools were lovely, plenty of sun loungers even if you go down quite late in the day. it is definitely worth booking into the speciality restaurants - we were served by a really rude woman down at the beach restaurant but the food was fab! we weren't so keen on the 'ampi-theatre' setting but that is where most of the entertainment takes place, the bar area is more condusive to relaxation. just a couple of things to pick up on - I think the doors should be kept closed at the poolside eatery as all of the food was permanently covered in flies, there might still be a few but i'm sure it would be much better, when we used the restaurant there for the evening meal there were kids running around screaming and playing up, it was a shame as such a nice setting, brilliant service and good food, I would suggest maybe offering adults only every 2nd or 3rd night. all in all a really great place and I would definitely recommend to anyone looking for a relaxing break or equally for anyone wanting to fill their days with activities. the buses run from directly outside if you fancy a trip to the nearby towns and the water taxi stops at the beach.