Magic Tropical Splash

After reading a few reviews I was a little sceptical about my booking with this hotel , now let me give you a honest review of my experience ( 4 adults 7 kids 2 rooms ) on arrival we were greeted by 1 of the staff who instantly gave us all a drink and showed us to the check in desk , Check in was quick and easy and we all got given electronic wrist bands that we use to get in the room , use the lifts , get drinks and meals with , We went up to our rooms we are in block 4 floor 17 1 room and floor 18 another room . When we got to our room it wasn’t what we book as we booked a 3 bedroom apartment , so I rang down to reception and within 10 minutes was allocated a new room same again block 4 but floor 22 , the room was massive so we moved into it . We then noticed it had no balcony to smoke on so when we went down for dinner I asked if it was at all possible to get a room with a balcony, they agreed that there might be 1 if I return to reception after 8am in the morning. In the morning we went for breakfast ( loads of good food ) then went to reception and spoke to the guy at reception caller Alex ( but wers a jef name badge ) . Alex was absolutely the nicest most helpful guy you could ever meet ( this guy would give you the shirt off his back if you needed it ) . He gave us a room key to go take a look to see if we want it and wow wow wow is all I can say , we took the room it was on block 3 floor 20 room 377 and this room was like a pent house apartment. A lot of people on here mention that the food was cold or there was nothing they like ect ect ... all I can say to that is are you eating somewhere I’m not as the food and service at this place is 10/10 , loads to choose from and all hot and fresh , we traveled as a group of 11 4 adults 2 tennagers 4 juniors and 1 toddler ( 1 of the tenagers is vegetarian) and we all found plenty of food to eat and enjoyed every bit of it . The pool was a bit on the cold side but so what it’s a pool not a bath . As I’m writing this review I am still currently staying at this hotel for a further 4 days and will 1000% be booking again for next year , To sum it all up • the food is perfect , • the hotel is spotless , • the rooms are massive, • the pool is huge , • loads of entertainment throughout the day and evening, • best snack bar Iv ever seen in a hotel , • the staff will bend over backwards to help you in any way possible. I do not have 1 bad thing to say about this hotel or it’s staff , Ignore and bad reviews this is a honest review and when you do visit this hotel you will not be disappointed in any way ⭐️⭐️⭐️⭐️⭐️ Ps Alex in reception needs a promotion & Keep up the good work magic tropical splash

This was supposed to be a water park, but unable to use the pools as the water was to cold even though air temp was 20 degrees. There is no heating in the pools and spoilt our holiday. What is the point of coming here if you can't use the pools.This hotel was full of children and only ever saw about 8 kids in at anyone time. My 9 year old grandson was heartbroken he couldn't use the pools. What a waste of time and money, surely the hotel could install heating if they want people to use the hotel all year round. I definitely wouldn't come back.