Magic Tropical Splash

We only ended up in Benidorm because we lost our original holiday to Cyprus with the Thomas cook liquidation , We only got this holiday a week before we were due to fly out , I had emailed the hotel in advance to see if I could make some requests, we were delighted that hotel had honoured both requests , on arrival as soon as we walked into the lobby we were offered a mix of soft drinks , reception staff are all lovely and very helpful , rooms were lovely and spacious, hotel is very nice too , and majority of the staff are very nice too , ( a few that could do with customer services training) but most always acknowledge You when they see you , greeted with an hello and a smile, that’s from the management to the hotel management to maintenance staff , Seen loads of complaints about the food from other guests , although not everyone’s taste , I found there was a big variety, you won’t go hungry. Drinks were good too , gin bar is a nice touch ,only complaint about drink was the beer wasn’t our liking , but we are in Spain and we prefer british beer , supermarket across road sells Budweiser for €1 a can , evening entertainment is okay but very busy and it’s quite a small space , we spent most of our time beside the soft play area at night as no seats near entertainment, the towel brigade are out very early each morning but there isn’t a shortage of beds , in the end I did something I actually detest If you can’t beat them join them , overall a very enjoyable stay , negatives aren’t really worth mentioning, !!! Nothing to do with the hotel , I was pre warned before I came DONT FORGET YOUR mosquito repellent , Definitely worth a visit especially if you have children

Hotel is clean, most staff are friendly, rooms are very spacious, food was nothing to write home about, they advertise a snack service at 10:30pm but all it is is left over food from tea time, they also start throwing food in the bin as soon as 10:30 pm so don’t understand this!! They also take down the food description signs so you don’t know what you’re eating! Lifts are very temperamental! Kids enjoyed the pool & slides although they don’t match the pictures on their website! Pictures are obviously photoshopped! They’re very generous with their drinks