Zafiro Menorca

We stayed for a week in september. Hotel was fab. Didnt go all inclusive but wish we had as food at hotel was amazing. Minor hiccup with water supply to room for our last couple days but recieved compensation for that. Excellent pool and childrens area. Very little to do outside of hotel. We hired a car and went to a couple other villages and a water park about half an hour away. None of your usual European shops in menorca which is disappointing. Found a small Mango and kids Mango in another town but that was it.

Seems from all the reviews that I am only person who didn’t enjoy themselves here. It’s now been a while since I visited. I’ve been putting off replying as I really didn’t enjoy my time here. Appreciating that it easy to remember all the bad things when filling out these reviews, I thought giving time to settle, I can see for me that a lot of little things that annoyed me, rather than one major one which made me not enjoy myself. I was very much looking forward to coming to this hotel. Average of 4.5 on tripadvisor, all very positive reviews. My main concern is that there is a road running up the middle. I was aware of this but little has been made to make it secure. At one point there is a walkable gap between the small gate and the hedge. Service: Nothing wrong here although not as smiley and helpful as I have experienced at other Zafiro hotels. Was quiet offended by one of kids staff made a joke at the medal games which was offensive to Scottish people in my opinion. I appreciate the person was only repeating what was said my someone else but I don’t pay good money to be pretty much insulted. We do note that Mar Castro was amazing service and excellent with the kids. I wasn’t asked if I had a good time when leaving (I would have mentioned my concerns at that time if asked). Accommodation: Pretty good here. One of my complaints with other Zafiro hotels is they could do with a lick of paint in the rooms and they found the paint brush here. In good condition. Not as roomy inside as other zafiro hotels but made up for the balcony being a good shape and size. All I would say is the sliding door into the bedroom is very squeaky. Not sure how you are meant to open/close it without waking your young children. Be aware the travel cot in your room is a paid extra for this hotel chain. We have been caught out before. Food: Very hit and miss. On the first day there were flies on the bread. Experienced fairly burnt pizza which I felt was embarrassing to serve. Some excellent meals. When they get it right, my word they get it right. The pool bar for lunch was pretty good. Only a single drinks machine in the restaurant, meant a lot of waiting for cold drinks. Drinks: Not as good as normal. Cocktails were pretty poor compared to what we are used to at zafiro hotels. Vodka was good for a local supply. They have a slushy machine for the kids which is also good. Facilities: The usual you would expect, pool, gym, etc. Kids pirate ship has seen better days but maybe that’s the effect the hotel is going for. Didn’t appear that way. There was an annoying step at the kids pool I kept tripping on to get to the back row sunbeds. Could be marked to highlight this. Many a snubbed toe here. Kids club: Saw enough at the first medal games to decide to was better not to leave my kids there. I saw a girl in a zafiro numbered vest walk away unnoticed and came back for a drink a couple minutes later. The same girl did the same thing about 10 minutes later and only to be noticed she wasn’t there when it was her turn to play. My feeling is there wasn’t much genuine interest in the kids apart from one person. This appeared to be just a job rather than real enjoyment and care which I have experienced in other zafiro hotels. There was one person on the entertainments team who I would describe as having unsuitable behaviour to around kids. They should consider themselves as role models in a way. I’ll stop there but there was other things about this that annoyed me. Maybe it was end of season blues. Entertainment: Hit and miss like usual. Abba tribute was very good. Another act had a guy who juggled a lot……very hit and miss. There was an issue with the sound system which was intermitting and very annoying. Would I go back? To this hotel, no despite nothing major going wrong. To another Zafiro hotel, probably would.