Zilwa Attitude

Our check in set the tone for our stay. We arrived at 9am after a long flight only to be told we wouldn’t be able to access our room any earlier than 2pm. Despite explaining we were there for a wedding that started at 3pm that day, we were flatly refused any flexibility. It took a further 4.5 hours and the same conversation with three members of staff (each of whom we had to seek out as staff completely ignored us throughout) before we were finally let into our room half an hour early. It was unclear whether staff were trying to get us into our room and not communicating this or whether they just sticking rigidly to the rules. The next day the poor customer service continued... we enquired at the guest experience desk about where was best to go wakeboarding nearby. “What?” came the unfriendly response, and then “I don’t know.” Later that day we found out - only by chance, again no hotel staff helped us - it was in fact possible to book wakeboarding from the hotel’s own boat house. Perhaps the guest experience lady ought to spend more time getting to know her own place of work? We were unable to go wakeboarding that same day as we didn’t have cash on us and the hotel were contining with their poor customer service by charging an exorbitant exchange rate. We booked for the next day at 10am, we could get cash from elsewhere in the meantime. Turning up in time for our 10am the next day, we were told the wakeboarding boat would be “sometime”. We had to check out at midday. Asking for some indication of the wakeboard boat’s arrival time we were told 15mins. For the next hour we then preceded to head back to the boat house for an update at regular intervals ... of course none of the staff felt the need to keep us informed. Finally at 10.50, almost an hour after our initial booking we were told “the problem with the boat will be fixed at 1pm”. No one had felt the need to communicate there was a problem with any boat previously and no apology was given. We had planned our day around the 10am wakeboarding session and were left disappointed at a morning entirely wasted. This is a hotel in a 4 star setting with at best 2 star service. We wouldn’t stay here again. We’d advise whoever is reading this to look elsewhere. There are many great hotels in Mauritius and this isn’t one of them.

Given that nobody asked me at check-out what my stay was like, I thought I’d add a review here. Basically: nice location, poor service. Example: we like wake-boarding. We asked at guest experience if they could recommend a place to do this nearby. “No.” So we tried the internet but that didn’t yield any results so we thought we’d ask in the boathouse. Turns out the hotel arranges wake-boarding. We tried to arrange for that afternoon but realised we didn’t have enough cash. Told we could get cash at reception but discovered rate was worse than terrible (reception agreed). Asked if we could borrow cash and repay but this was not possible (although it seems that this should be easy with zero credit risk). Tried to do wake boarding and pay next day. Not possible. Rearranged for next day 10. Boat didn’t turn up. Boathouse said it would be with us 15 mins later. Called again; wake-board person was, now, driving his car. 20mins later informed (only on further enquiry) that boat broken and unavailable till 1. Now leaving hotel, with no possibility to go wake-boarding again. Disappointing. Other similar instances of poor communication or service. Would try somewhere else next time. And there’s a major ant problem.

we spent 2 nights at zilwa attitude calodyne and enjoyed our stay as this being our third visit. the food , the 3 swimming pools and the ambiance is too much congratulations to the management and staff of zilwa our thanks also go to mrs sharmila at the spa who is someone very dedicated to her responsibility keep it up and see you next time sudh mulloo