AR Diamante Beach

It looks good, they SEEM nice but don’t be fooled by all this! My husband and I stayed in a double sea view room which was lovely at 1st sight, but upon use we found a leaking fridge, dirty bathroom and particularly thin walls!!! When booking I asked if there was a SPA and I was told that there was a pool & spa which was open till 9pm. Cool!? From my room I booked the spa for 2 ( which I found bizarre) when we arrived at the spa they told us that it costs 24euro per person!!!!! At NO POINT did ANYONE, neither the front desk receptionist or the Spa receptionist informed us of this!!! I checked on their brochures and there’s NO mention of a payment to be made!!! We picked this hotel specifically for it’s indoor pool & spa but am seriously disappointed both about the room as well as non information. VERY DISAPPOINTED

what a shame as the hotel would have received 5 stars if it wasn't for getting some cold or Luke warm meals. the first couple of days we thought it was possibly the wrong timing, so we tried being first in and yet things that should have been hot were not, ie eggs, bacon .beans they must be putting them out far to early, it was the same at the evening meal. I waited until they brought fresh sliced potatoes out from the kitchen and they were not even hot. There were always 3 or 4 things that just were not hot enough. cold vegetables. cold cooked meats. We are a couple in our 60s and have been all over Europe to many hotels, we are not fussy eaters and I know its hard to keep food hot and yes some hotels some food is Luke warm but not as many as we had here. I must explain we were not the only ones complaining..We did complain to the reception desk as their didn't seem to be a restaurant manager which I found strange. They were great and as I said to them, it did spoil the hotel as our room was great, the staff are excellent, the grounds and outside area are excellent. The meals were a lot hotter after we complained so well done for the fast response but it should not have to take a complaint to have the food as you should expect it. I have just read some of the reviews and it looks like this has happened before, we would have said we would definitely have came back but this has put a doubt in our mind. Please do not let this go on as we heard a lot of people saying the same thing. The one thing that really does not help is there are no warm plates anywhere in the restaurant so you end up putting lukewarm food on cold plates this needs to be addressed as well . We did complain but as we said if you do not know there is a problem then you can not fix it, which you did

Fabulous hotel and location Second time here was slightly apprehensive as first time bringing our 14 month old baby however all my fears where laid to one side the moment I stepped back in to the hotel as the staff where so welcoming and accommodating to our needs ( cot and all essentials for baby wore ready in room ) The view as usual was stunning and the food was lovely, champagne was on ice and really enjoyed the entertainment would 100% recommended staying at this hotel , I cannot wait to book again already !! 2 supermarkets across the road so handy !!