Ilusion Calma & Spa

all staff are rude, terrible selection of food, bed sheets not changed in the whole week just kept remaking the same bed sheets. had to eat out and entertain ourselves outside the hotel.doors are locked to get to sunbeds so sometimes 10 am before getting outside, have to pay 15 euro for WiFi. very french and German orientated.

We arrived for our 4th stay at this hotel late in Friday June 29th. 14 days this time. We were in room 531 which is a corner room and the balcony had the sun from early morning until early afternoon. We had paid extra for a pool view as from experience the view from the standard rooms can be pretty boring As always the room was basic but it did have a working fridge, hairdryer, safe and a very good flat screen, wall mounted tv. They have added 2 additional English speaking channels since last year so BBC1 and 2 and ITV1 and 2. There are also the usual English speaking news channels. The room was very clean and throughout our stay the maid was great. Very accommodating and towels were replaced regularly even if we had not asked for them to be. Hot water was always available, even at peak time. There are 2 lifts that were both always in service and are also kept very clean. The staff are just brilliant. There is nothing they will not try to do for you. Our needs are pretty modest but others less so and we never saw a display of impatience either from staff or guests. The pool area now has a small plunge pool that most people tended to sit around cooling their feet whilst reading. The few children that were staying at the hotel were either in the larger pool or were taken to the beach (150m walk away. There are sufficient sunbeds although the mornings tended to see them all fill up pretty swiftly. A different story in the afternoon when the heat drove a lot of the guests inside and beds were freely available. I have found something to moan about - at last you might say - and that is that there are only 12 umbrellas for the whole of the pool area to accommodate some 70+ loungers. This is not enough. I am sure that if you speak nicely to Estrella they would be only too pleased to let you have some free of charge. How much of their beer do you get through each week by the way? The restaurant was as always breathtaking. To those people who complained that there was nothing for them to eat I would ask exactly what could have been provided to satisfy you? Remember this is a 3* hotel. I always go on about how good the catering is here but they amazed me even more this stay. They have presumably changed catering management as the new regime has kept all of the old ons as there was nothing wrong with it and included even more variety. There is always a bowl of Gazpacho available in addition to the 2 types of hot soup. They have also introduced speciality evenings where , also in addition to normal service, where they have Pot roasts, BBQ (ribs etc) and a brilliant seafood night on a Thursday. Don't misunderstand even we sat in the restaurant for breakfast at the end of our stay and found it hard to find inspiration but for other meals we occasionally ate out. There are some very good restaurants close by that are inexpensive too. On the high street is a steak restaurant (Argentinian style) that cooked the best skirt steak we have ever had. Order the arrachera steak cooked medium, with a Roquefort sauce if you like and you will not be disappointed. They also do a ver good BBQ rabbit. See my other posts for a full review. It is very much a grown ups hotel although there were several children staying there whilst we were there. They were no bother and their parents were responsible. Yes there were a few tantrums but that's to be expected with kids. Are the facilities child friendly? Yes. Is there plenty to occupy the children? No. Is there a children's club? No. The beach is only a short walk away though. Take a taxi from the airport as it is the same price as shuttle but a lot faster and more convenient We have a holiday to Boa Vista coming up before Christmas but without doubt we will be booking again to come here to the hotel Calma. We regard this very much as our guilty pleasure.

Me,my husband and my 1 yr.old son Stayed here for 1 week.We choose "all inclusive"and it's recommended,you can have all the food and the drinks you want and Im happy that they have a baby bed ready when we er arrive,god service,good food(different food every day),friendly staff.We are definitly going back here again.