Exagon Park

Stayed here for 1 week all inclusive (apart from it turns out all inclusive doesnt mean all inc). Very 1980's feel. Food awful. Daughter has a nut allergy and they were the most unhelpful restaurant staff I have ever come across, one chef waved his hand in my face when i asked about the cooking method. Cross contamination wherever we looked. Pistashio ice cream not labelled so this could of been mistaken for mint ice cream, it was only when I lifted out the tub to check we identified it as pistachio and further reading the list of ingredients could see the wording said 'may contain traces of peanuts'. This should be labelled for people to see. Sesame seeded buns in with plain ones, walnut salad not listed as containing walnuts, I witnessed a shrimp had made it's way into a bowl of salad by accident and saw the waiter pick it out with fingers and put it back in with the shrimps leaving the salad institu despite now being contaminated. I mentioned to reception my concerns and she spoke majority in spanish to me so there was no way she was prepared to listen to what was going on, she just kept pointing at my daughter saying 'nut not fish allergy' then shrugging her shoulders. Informed the rep who had food allergies herself and was very concerned but even when she spoke spanish to them they dismissed her. Her response to me was she suggested we didn't eat at the hotel and tried some of the local restaurants to be on the safe side. All inclusive for a week and I lost half a stone through worry about what my daughter might be eating and through lack of choice of what was safe, as some nights the meat was undercooked. Were there any plus points... do you know what? No I dont necessarily think there were. Very German orientated which you only realise after you've greeted them good morning, only to be ignored. Sunbeds I suppose might be counted as a plus as there were plenty. Wasps were a nightmare as waiters dont collect any glasses during the day so me and a few other families opted to do it to clear the wasps that were chasing the kids... oh and I've just remembered the wasps actually inside the slush machine (god knows how) which was self serve... nice ! Not. Horse riding facility for children resulted in a child needing her epi pen rather rapidly as the saddles are rubbed with nut oils but no thought to mention this in their advertising, so another child with a nut allergy at risk. We had an awful week. Glad it was only a week and no longer. Wish we hadn't wasted our money and was glad to get back in the taxi to the airport to come home. Think that says it all if you can be so desperate to come home. We genuinely didn't feel safe there - duty of care not apparent in regards to the restaurant at all. I would strongly advise you avoid if you have food allergies. I know I might sound obsessed with the food allergy thing... but it's an accident waiting to happen that could cost a life. It's as simple as that.

I'm not to sure about some of the more negative views about this holiday, especially considering the cost. We found the staff to be especially helpful, with the exception of one waitress who had a problem with our drinks order at dinner. She questioned the fact that 5 adults could really want two bottles of wine, with I might add, 4 litres of bottled water. My daughter and I wondered if maybe she was having bad time in general. However, we have no problem with international cooking, and always found plenty of dishes we were happy to eat. The speed with which the staff replenished empty dishes was quite something. As a party of 6 we were always found a table at dinner. In fact the organisation at such a large hotel was amazing. The only other thing I would add is that if you're an early riser you could find the components of an English breakfast cool to cold, simply because there are not enough people that early. We had a great time, especially because there were plenty of loungers in a pretty, shaded space. The animation team didn't tend to engage with us as a party, so much, but maybe it was because we comprised a large age range, from 2 pensioners (not so many of them about in August ! ) down to an 11 year old. We had a great time.