Zafiro Ca'n Picafort

A lovely, clean hotel situated just 10 mins walk from the sea. We had an amazingly relaxed time thanks to the friendliness and helpfulness of the staff at the hotel. Nothing was too much trouble from upgrading our room, to supplying the missing robes in our room, within minutes of us getting there. We found that booking a room (through Jet2.com) and then upgrading at the hotel was cheaper than booking the upgraded room through Jet2. The risk was that the upgraded room may not have been available. However, because we went for the last week of the season, there was loads of space and rooms available! The food was excellent and the facilities for our family were great. Our only negative comment is that hotel information is NOT in the room. We had to ask a lot of questions which are normally answered by having an info booklet in the room. Oh, and fluffier towels would be better at this premium hotel. (1st world problems, right?) Overall - we are so relaxed after our wonderful stay at this Zafiro hotel and would go back in a heartbeat.

The children loved their half term break (ages 7 & 9), plenty of pools, play area, mini golf and table tennis. However we were there for the last week of opening and it showed. The variety of food wasn’t the same by the end of the week, no hot chocolate in the restaurant and the toaster wasn’t fully working. Juices watered down and selection was not as good. The staff were very friendly and attentive and cleanliness was good. However the hotel itself was very shabby in places; all the pools were ice cold, many poolside beds filthy and room towels thin and some with holes in. The bathroom smelt of urine on occasion and the shower went scolding hot every time, ok for adults but not the children. Gym equipment was old and worn, some mini golf club handles were ripped, rusty table tennis table and goal nets all torn. Kids play area was well worn, missing springs on the trampoline was a concern. Not that the kids noticed, they enjoyed all their playing. Shame the hotel wasn’t in as good a shape as the staff and service, which was really very good. They work so hard and always with a smile, so thank you for being great hosts even if the surroundings didn’t match up.

It was a brilliant holiday and the hotel was great. It would have been 5 stars expect the pools were extremely cold and my bed linen/towels had holes in them. Also unfortunately I had my mobile phone stolen from my bag whilst we were pool side, so be careful with any of your valuables. The reception staff were very helpful and apologetic with the matter, as they advised me on how to report the theft to the police. It was such a same as the resort is very nice and until then I felt very safe, a very unfortunate way to end our holiday.