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    Moon Palace Cancun

    PPPPP Plus

    InCancun, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 35599 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    The Moon Palace Cancun is hot property. It’s bagged a beachy spot on the tropical fringe of the Riviera Maya, and tots up the biggest pool in Cancun, plus an uber-luxurious spa.

    This place has taken all your holiday classics and cooked them up into a sizzling dish with all the best sides. Like a surfing simulator ride. Whirlpools in some of the rooms. And a gaming arcade.

    There are a whopping 13 restaurants here, so foodies get to munch their way around Brazil, Mexico, Italy and more. Elsewhere, you can jive in the ballroom, flake out in the spa, and kayak around the bay.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 2043
    • Lifts: 8
    • Floors: 3

    Things you'll love

    • 2 huge pools
    • Surfing simulator ride
    • Right by a beach
    • In-room spirits included

    Location

    • 1.5km of white‚ sandy beach in front of the hotel
    • 15-minute drive from Cancun International Airport
    • 32km taxi drive from the main shopping area of the hotel zone
    • View Location
    SPECIAL OFFER

    Resort credit

    Stay 12 nights or more and receive up to $2500 in-resort credit per room to use towards hotel facilities including special dinners, spa treatments and more. Stay 9-11 nights and receive $2000 credit. Stay 5-8 nights and receive $1500 in credit. Restrictions apply. There is a 16% charge on the amount of credit used during your stay, this is payable in resort by card.

    Honeymoon and Anniversary offer

    Receive a bottle of sparkling wine and a mini cake on arrival, if you're celebrating your anniversary or honeymoon. Proof of marriage required - within 1 year for honeymooners. Just contact us once you've made your booking to claim this offer.

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    24-hour All Inclusive. Buffet breakfast and lunch. Buffet and à la carte dinner. Premium-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • 3 outdoor pools

      The pools here are pretty huge. They're surrounded by thatched parasols, palm trees and sunbeds.

    • Spa*

      Massages, therapies, facials and body scrubs are on offer here. There are 39 treatment rooms, including couples and master suites. If you opt for a treatment you'll be able to use the hyrdrotherapy facilities on the day of your appointment.

    • Poolside restaurant

      Steak and seasoned chicken are on offer here. In the evening this place becomes an à la carte serving up sushi.

    Rooms

    View all rooms
    • Deluxe Double Room with Balcony or Terrace

      This deluxe double room can occupy 1–4 guests. It comes with a king-size bed or 2 double beds, air-conditioning, plus a bath and shower. Other room features include bathrobes and slippers, a Smart TV, CHI® Bath amenities, a coffee maker with Lavazza® coffee, a minibar, red wine upon arrival, and an alarm clock.

    • Deluxe Superior Double Room with Sea View and Balcony

      This deluxe superior double room can occupy 1–4 guests. It comes with a king-size bed or 2 double beds, air-conditioning, plus a bath and shower. Other room features include bathrobes and slippers, a Smart TV, CHI® Bath amenities, a coffee maker with Lavazza® coffee, a minibar, red wine upon arrival, and an alarm clock. And last but not least, you'll have a balcony with a sea view, too.

    Bela Duka
    17 Sep , 2020 sethc444
    Incredible music!! Loved it so much!! He played piano in the main hall and it was absolutely enjoyable. Incredible key changes! The technical abilities he posses is envious and he makes the atmosphere so much better.
    Sergio the guitar player
    16 Sep , 2020 jasondZ8938BS, 150807
    There’s a fun musician, Sergio, who plays guitar and sings at the Moon Palace Resort on Tuesday nights. He plays a fun range of pop songs, it was fun having a drink and listening to him play and sing!
    Best vacation
    15 Sep , 2020 lstoeber, 33364
    The best vacation ever. The service is perfect. We love Marisol at the pool, Jeremias and Hermilo with transportation. The best drinks were at the Nizuc lobby bar made by Samuel and Rafael. Thank you for making our vacation so great.
    Arrecifes Moon Palace Resort
    15 Sep , 2020 MattTuschen, 60898
    Excellent service and absolutely delicious food. I'll be back again for sure. I would definitely recommend the Mayan Coffee after dinner. Jorge Pinon & Cristian Poot went above and beyond while serving us.
    Romantic Dinner
    14 Sep , 2020 MZawadzki, 35805
    We had Pedro Couoh, Enrique Alamilla, and Diego was our chef.... MY GOODNESS, This was the BEAT experience my wife and I have ever had. We had the romantic dinner for our first year wedding an anniversary, let me tell you all, they all helped me WOW my wife with this amazing experience. It is expensive, but I promise it’s worth it. Do not let the price scare you from one of the most romantic experiences of your life.
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    View all  35599  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally