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    Moon Palace Cancun

    PPPPP Plus

    InCancun, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 32754 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    The Moon Palace Cancun is hot property. It’s bagged a beachy spot on the tropical fringe of the Riviera Maya, and tots up five swimming pools, plus an uber-luxurious spa.

    This place has taken all your holiday classics and cooked them up into a sizzling dish with all the best sides. Like a surfing simulator ride. Whirlpools in some of the rooms. And a cartoon-bright gaming arcade.

    There are a whopping 12 restaurants here, so foodies get to munch their way around Brazil, Mexico, Italy and more. Elsewhere, you can jive in the ballroom, flake out in the spa, and kayak around the bay.

    • Rooms: 2043
    • Lifts: 8
    • Floors: 3

    Things you'll love

    • 5 pools, plus slides
    • Surfing simulator ride
    • Right by a beach

    Location

    • 1.5km of white‚ sandy beach in front of the hotel
    • 22km taxi drive from downtown Cancun
    • 32km taxi drive from the main shopping area of the hotel zone
    • View Location
    SPECIAL OFFER

    Resort credit

    Stay 12 nights or more and receive up to $2500 in-resort credit per room to use towards hotel facilities including special dinners, spa treatments and more. Stay 9-11 nights and receive $2000 credit. Stay 5-8 nights and receive $1500 in credit. Restrictions apply. There is a 16% charge on the amount of credit used during your stay, this is payable in resort by card.

    Honeymoon and Anniversary offer

    Receive a bottle of sparkling wine and a mini cake on arrival, if you're celebrating your anniversary or honeymoon. Proof of marriage required - within 1 year for honeymooners. Just contact us once you've made your booking to claim this offer.

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    24-hour All Inclusive. Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • 3 outdoor pools

      The pools here are pretty huge. They're surrounded by thatched parasols, palm trees and sunbeds.

    • Spa*

      Massages, therapies, facials and body scrubs are on offer here. There are 39 treatment rooms, including couples and master suites. If you opt for a treatment you'll be able to use the hyrdrotherapy facilities on the day of your appointment.

    • Poolside restaurant

      Steak and seasoned chicken are on offer here. In the evening this place becomes an à la carte serving up sushi.

    Rooms

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    • Deluxe Superior Double Room with Sea View and Balcony

      This deluxe superior double room can occupy 1–4 guests. It comes with a king-size bed or 2 double beds, air-conditioning, plus a bath and shower. Other room features include bathrobes and slippers, a Smart TV, CHI® Bath amenities, a coffee maker with Lavazza® coffee, a minibar, red wine upon arrival, and an alarm clock. And last but not least, you'll have a balcony with a sea view, too.

    • Deluxe Superior Double Room with Garden View and Balcony

      This deluxe superior double room can occupy 1–4 guests. It comes with a king-size bed or 2 double beds, air-conditioning, plus a bath and shower. Other room features include bathrobes and slippers, a Smart TV, CHI® Bath amenities, a coffee maker with Lavazza® coffee, a minibar, red wine upon arrival, and an alarm clock. And last but not least, you'll have a balcony complemented by a garden view.

    Moon Palace - Sunrise Great Family destination
    17 Jul , 2019 MichelleLopez1
    Our stay consisted of pure enjoyment. Customer service was remarkable anywhere you go but who made a huge impact was Limber @ Bugambilias a la Mexicana. He has the BEST service I’ve seen in the food industry. So kind & hardworking! He didn’t just tend to our families requests but would go out if his way to bring us dishes and drinks he believed we’d enjoy and we did! He wasn’t just doing his job he made us feel like friends and actually took his time to get to know us. We will definitely be back because of him. For future guests if you ever find yourself at Bugambilias in the day time, you’re allowed to request servers, request him! Thank you Moon palace sunrise & THANK YOU LIMBER!
    Restaurant bogambilias
    17 Jul , 2019 KirSten_012
    Very good experience! The food was amazing and the waiters were very kind and eager to help us when we needed it! Marcos Gonzalo and Leiver were both brilliant this evening, first class service with a wide variety of choice
    Summer holiday
    17 Jul , 2019 Del H
    Fantastic Holiday again, been here last year and great to see some Familiar faces with the Bar staff again. Well looked after especially at the Pool Bar area at Nizuc with Luis Azpeitia , Gasper Castillo and Elvis Corgie...... these guys run there Butt of on a daily Basis and make the Holiday top Class for you 👌🏻👌🏻👌🏻👌🏻
    Vacation
    17 Jul , 2019 eunkyoungy2019
    Alexandra Maldonado (PVP) helped our vacation planning and she's very friendly and professional. We want to changed our activities and she did her best to help our needs. She made our vacation great experience.
    What type of Member are you
    17 Jul , 2019 Marcy S
    Cancun mexico is a favorite vacation destination of mine. I have stayed several times at Moon Palace and it usually is my top pick of resorts. Although, this time I was not 100% happy with my stay. Moon Palace is a beautiful and big resort with lots of food options. The beach is a setback for them as it is just not as pretty as the beach along the hotel zone area of Cancun. All of the beaches right now in Cancun has a large amount of Sea Weed, but that is mother nature's fault not Moon Palace. Anyways, back to my issues with Moon Palace on this vacation. I traveled through a vip member and upon my arrival I met with a Palace representative which explained my resort credits to me. I was told that I could use my resort credits to purchase a day pass to visit The Grand. I went to a Palace Vacation Planner to purchase the day pass using my resort credits and I was told No I can't use my resort credits without the member authorizing me to do so. I immediately contacted the member and he wrote a letter to palace authorizing me to visit The Grand. The next day I talked to Palace Resort Public Relations and I was told No that I couldn't use resort credits for a day pass because the member must be present. I had access to visit all of the other Palace Resorts and all of the other areas at Moon Palace but I didn't have the ability to visit The Grand. Everyone should have the ability to visit The Grand for free it shouldn't depend on what type of member you are. I was told a different story every time I tried to pursue a visit to The Grand. All Palace Resorts care about is the elite members. I also found an unauthorized charge to my bank account from Moon Palace when I returned home. That will be my last time I stay at Moon Palace.
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    Things To Do

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    Special Assistance

    This property is generally unsuitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally