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Reviews
Tripadvisor Traveller RatingBased on 1872 Reviews
Traveller ReviewsRanked #14 of 40 hotels in Carcassonne Center
Traveller Rating
Excellent
727
Very Good
761
Average
244
Poor
97
Terrible
43
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
fssutton1 said...
Ok with considerations
Travelled on 02/2026
Very clean hotel. Just be aware the rooms are very small as we had two superior rooms. In addition to that the bathroom is extra small and normal rooms do not have any provisions for older folks. The restaurant is in an adjacent building and breakfast,although nice,was underwhelming for the price....
Raceybee said...
In Need of Refurbishment!
Travelled on 02/2026
This hotel would have been beautiful at some point in the past but is badly in need of a refurbishment! The building is lovely and has a lot of potential but it has fallen into disrepair and feels a bit miserable - especially the breakfast room.
The hotel and old Carcasonne itself were not busy when we stayed - it's the kind of place that would be very busy from April onwards.
Vehicles in the old walled city of Ca...
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K1418VOrobertc said...
You cannot drive to this hotel!
Travelled on 11/2025
Arriving late at Carcasonne Aiport, we collected a hirecar for the 12 mine drive to the hotel. It took 90 minutes. Although we were not given hotel acces/parking instructions (Trip.com), the hotel shows private parking as a facility. However, the arrival procedure should have been to report to a private electronically gated car park outside the citywalls (not hotel satnav coords) where you and luggage will be transp...
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Antonio C said...
Room under par
Travelled on 09/2025
Nice hotel, but we where a group of aix couples, on arrival they stated the the hotel was full and place five couples at the hotel and us at an annex building on the other side of the street. The room was terrible compared with the others, hot, noisy and a moldy smell. We should have looked for an alternative but it is high season and we have made the reservation three months in advanced and confirmed the previous d...
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Nina P said...
Not overly impressed
Travelled on 09/2025
In our opinion this hotel doesnt deserve its three stars, at least the room we had. It was in need of an update, especially the bathroom. It is a big hotel however and some rooms may be better. Good central location but a long way from the car park to lug your suitcases ( You do get help on arrival but none was offered on our departure)...