Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 452 Reviews
Traveller ReviewsRanked #28 of 68 hotels in Carcassonne
Traveller Rating
Excellent
196
Very Good
77
Average
66
Poor
55
Terrible
58
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Recardo12 said...
Amazing Staff And Place
Travelled on 12/2025
A very special hotel, fantastic location, great staff, and a fantastic manager! The breakfast was fantastic, and the cleanliness of the rooms was top notch! The views from the room of the castle was spectacular and breathtaking! The gym and spa were up to scratch! The mass RJ had was one of the best massages I've ever had anywhere in Europe! The helpfulness of the general manager and his appearance were beyond commen...
Read more
Peter A said...
Five star performance
Travelled on 10/2025
It performed exactly how I would have expected, extremely professional with high quality services in a great location...
kathy c said...
Best holiday ever !!
Travelled on 09/2025
This hotel is outstanding, NOTHING is too much trouble for any of the staff!!
The inside of the hotel is better than the photos.
Bedrooms are large and have everything you need and more x
Atmosphere very friendly and if I could give the hotel 20 out of 10.
PLEASE GO AND HAVE SUCH A WONDERFUL EXPERIENCE.
Kathy Collett x...
PurpleCake999 said...
Almost perfect.
Travelled on 09/2025
This really is an exceptional hotel. What a shame we only stayed one night en route to the ferry in Barcelona. Wonderful check-in staff (all) who sent us to the highest floor, far end of the corridor, as we had a dog (and quite right too!) and we ended up with a gigantic room with lobby, separate loo, two large double beds, a huge bathtub and all the extras (slippers, bathrobes, coffee machine, chilled water/juice)...
Read more
jvidal639386 said...
not a 5 star hotel
Travelled on 09/2025
by far not a 5 star hotel, old style decoration, humidity smell around the coridor and room
terrace of the room in bad condition...