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Reviews
Tripadvisor Traveller RatingBased on 356 Reviews
Traveller ReviewsRanked #37 of 64 hotels in Carcassonne
Traveller Rating
Excellent
146
Very Good
62
Average
51
Poor
46
Terrible
51
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
desidg said...
Great stay!
Travelled on 09/2024
Fabulous hotel!
This wonderful hotel was our base for a tour of the area with Great Railway Journeys in August.
From start to finish the hotel looked after us very well. Super room with super king bed and balcony with uninterrupted view of the fort. Room fridge stocked with soft drinks replenished daily and lovely bathroom.
Thank you Delphine and your team for a great stay and wonderful food - the cassoulet was deli...
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Graham T said...
Not good
Travelled on 09/2024
️ Location, right opposite the old town
️Great view of the citadel from our room
️Room cleaning fine
X Maintenance issues, eg light not working, wobbly tap, bath plug didnt seal
X Breakfast - as described in other reviews, breakfast service was awful, with only one or two staff, tables not cleared, food not replaced after tour groups breakfast. Our third day was better, when more staff were on duty. Food not bad...
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David B said...
Could be better
Travelled on 09/2024
Good location, rooms well appointed but ... If you are vegetarian/vegan or have allergies you will struggle to eat here. Catering very limited apart from breakfast which is diverse but traffic can be challenging if busy as space is limited. With only 2 coffee ot tea making machines, queues quickly form. Not sure what is 5 star here....
Robert B said...
Paid a lot of money and was very dissatisfied
Travelled on 09/2024
Not up to 5 star rating. No apparent signs of any management. Staff lacked training and were few in number, porter service zero. Swim pool dirty with grease mark along water line. Breakfast chaos with inconsistent quantities of food and POOR quality. Trip tours took most of what was out with them. Carpet and room marked with stains. View from balcony of room 115 a dirty enclosed area with weeds growing through tiles....
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I8375MEmarinad said...
Petit-déjeneur must improve a lot
Travelled on 09/2024
Room service, reception and location very good. Unfortunately, breakfast quite poor, buffet very simple with no cook service available and not ready if you go early. Definitely below a 5***** hotel expectations. Quality-price not worth it....