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Reviews
Tripadvisor Traveller RatingBased on 206 Reviews
Traveller ReviewsRanked #17 of 233 hotels in Chicago
Traveller Rating
Excellent
169
Very Good
26
Average
5
Poor
3
Terrible
5
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
asasmee said...
Great location but was disappointed given the rave reviews
Travelled on 12/2024
The location was perfect and the hotel is new and clean however it is lacking in some basic comforts.
I found the room very noisy due to the lack of sound proofing from the hotel corridors and noisy guests, the room and outside corridors are not carpeted and as such led to excessive noise and also did not feel very premium or cosy.
There is no comforter/duvet on the bed, just a fleece blanket in the middle of 2 sheet...
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176latoyaj said...
Birthday Trip
Travelled on 12/2024
Loved this hotel and the excellent customer service! I would stay here again! Location is close to everything!...
Coastal31039843187 said...
A few things missing
Travelled on 12/2024
The location is great! The room was ok. For a family room with 2 queen beds and a sofa bed, the queens were shoved together to make one huge bed. Not cool. There is no microwave, tiny fridge, bad hairdryer, and no ice availability except down at the bar. The bartender does not like providing ice and gives a cup at a time. If you use water bottles, super inconvenient. There are no vending machines on any floor and n...
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97738739 said...
Magnificent
Travelled on 10/2024
It has been a magnificent stay I really liked the service in all aspects that the hotel can offer without a doubt the riu are the best...
leelee900 said...
Best Stay in Chicago
Travelled on 11/2024
Everything was great from check in to check out. The roof top bar is a vibe and should definitely be a nightly stop for drinks or even a quick bite to eat. The breakfast buffet was worth it and convenient. The room was spotless. All in all, I dont have one bad thing to say....