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Reviews
Tripadvisor Traveller RatingBased on 1072 Reviews
Traveller ReviewsRanked #20 of 268 hotels in Chicago
Traveller Rating
Excellent
884
Very Good
132
Average
29
Poor
7
Terrible
20
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
nausser2026 said...
Staff and customer service
Travelled on 07/2026
Didnt find the staff as friendly as other RIU in other countries. Too expensive for what I got. Not a good value for what I got. Breakfast was okay not as good as other countries RIU hotels ...
JackieDar said...
Best breakfast and comfy beds
Travelled on 07/2026
Upon arrival, they were very attentive to take our bags up to our room. They were helpful with what times for breakfast and that the rooftop bar was easiest to get into with a reservation. The rooms were very clean and comfy. The shower pressure felt amazing after a long day of basketball. It was the perfect location for food and shopping! You didnt have to walk far to get where you wanted to be. Right around the bl...
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Fun4Teacher said...
FANTASTIC Hotel!
Travelled on 07/2026
A+ location! A+ breakfast! A+ room & shower!
This is one of the nicest hotels Ive ever visited. Perfect location. Amazing breakfast. Very clean and modern. Even a fantastic shower! I would highly recommend the Riu Chicago! If we ever go back to Chicago, I wont even consider other hotels. I have nothing bad to say at all....
Catrina2026Jul said...
Customer Service
Travelled on 07/2026
Customer service was great! From the desk Rebecca was superb! We had an issue with the rooftop the Manager Alberto was excellent!!!! Michael concierge very informative!...
Adventurer202738 said...
Love the RIU but for the pillows
Travelled on 07/2026
Great hotel, great breakfast, terrible pillows. I requested firmer pillows but they only seem to stock one type; flat and not supportive. At least the staff was responsive.This was my third stay at a RIU property (both NYC locations and Chicago). ...