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Reviews
Tripadvisor Traveller RatingBased on 867 Reviews
Traveller ReviewsRanked #22 of 244 hotels in Chicago
Traveller Rating
Excellent
713
Very Good
103
Average
24
Poor
7
Terrible
20
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Imeldamelena said...
Amazing!
Travelled on 03/2026
From the moment you arrive youre welcomed with a lovely warm greeting. The staff is amazingggggg! The rooms, impeccable. The location is prime. ...
500Cheryl2026 said...
Perfect Hotel Stay
Travelled on 03/2026
Hands down the BEST !! Room as clean as can be, excellent breakfast, staff were friendly and accommodating and the overall hospitality was over the top!
Thank you muchas gracias
...
Crownresponse said...
The door noise is out of control - don't stay here.
Travelled on 03/2026
If you value a quiet nights sleep - don't stay here. Every room door has a closure that makes the door slam shut, which than wakes up every person/room around it. Even the cleaning staff lets the room doors slam shut., adding to the issue.
The big design flaw is no carpet in the hallway to dampen the noise. Basically, if you don't want to wake up at 2 AM for the late arrivals, and again at 6 AM by the early departure...
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janet g said...
AWESOME
Travelled on 03/2026
Just returned from a 5 night stay and would return in a heartbeat
Hotel is excellent the room was spacious and the bed very comfortable
Breakfast was awesome with plenty of choices and staff in the restaurant were outstanding in fact every staff member we dealt with were outstanding
Would like to thank everyone for making our visit so memorable...
Γιώργος Χ said...
STAY for HOLIDAYS IN CHICAGO DOWNTOWN
Travelled on 03/2026
We visited Chicago for 5 days and stayed in 25th floor of Riu Plaza Hotel in Chicago downtown near Magnificent Mile. Accomodation and stay was wonderful. The room was spacious, full of daylight, clean. The staff was very polite, friendly, helpful. The price per night includes breakfast, which was rich with plenty of choises. The hotel is near Magnificente mile and close to Chicago river and to all others sites . It i...
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