Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 821 Reviews
Traveller ReviewsRanked #20 of 244 hotels in Chicago
Traveller Rating
Excellent
676
Very Good
98
Average
22
Poor
6
Terrible
20
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
MB737M said...
Perfect Location
Travelled on 01/2026
Lovely new hotel. Great location. Fabulous free breakfast. Weve stayed at the Riu plaza San Francisco and Chicago was much a much better hotel and breakfast!
Dont let the concierge offer to arrange a taxi back to OHare airport for you though! Felt a little conned! $53 inc tip inbound in a standard taxi! $80 return trip organised by the concierge! Nothing special, just a curb driver who was organised privately. L...
Read more
Maritza A said...
Best Experience
Travelled on 01/2026
The hotel was very nice and comfortable. We love how everything was close to the hotel.
The bar had tasty drinks....
861maism said...
Very good location in the middle of the city. Great breakfast Buffet.
Travelled on 07/2025
Great Location. Very nice staff. Excellent breakfast buffet. Close to shops. Nice rooms and furniture. Busy hotel. It was a great stay for two nights....
Aimee B said...
Great hotel with great customer service
Travelled on 01/2026
The location is perfect near Michigan Ave and the River and the hotel is clean and modern with nice sized rooms. The included breakfast is amazing! But best of all, we had to check out a day early as the January 2026 winter storm was coming and going to seriously affect our travel home and the hotel refunded us that night back. They didnt have to, but it was a kind gesture and truly appreciated. This was our sec...
Read more
117tamikab said...
It was ok
Travelled on 01/2026
It was a pretty regular experience. The staff in the front was helpful, thats why I gave it 4 stars and also because the breakfast was good! The biggest negative was not having a microwave available anywhere on the premises for guests to use. Nor did they have ice machines or ice buckets for the ice that was given at the bar. It was given in a bag. Very inconvenient. Also the car service they recommended was very un...
Read more