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Reviews
Tripadvisor Traveller RatingBased on 1998 Reviews
Traveller ReviewsRanked #138 of 244 hotels in Chicago
Traveller Rating
Excellent
1206
Very Good
306
Average
185
Poor
133
Terrible
168
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Des2305 said...
Badly Treated
Travelled on 03/2026
Ambassor hotel Chicago
I dont usually write reviews but I felt I had to for this hotel.
The ambassador is living on it past reputation and if a 4 star hotel I dont know where that places a Premier Inn in the star category - a 6 at least.
We had flown from Nashville to Chicago - we arrived at the Ambassador mid evening and went to check in. As we had booked this holiday of a life time through an agent who had bo...
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MariaH540 said...
We love The Ambassador
Travelled on 04/2026
We found it convenient to stay in a hotel rather an Airbnb or furnished apartment while we searched for the right property to buy after returning to Chicago from the UK where we lived for four years. We found the perfect hotel at The Ambassador, Chicago-s most iconic boutique hotel located in the heart of the Gold Coast with a continuing history going back to 1926. Newly acquired by The Chicago Hotel Collection just...
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Journey03863450555 said...
Lack of basic safety and accountability
Travelled on 04/2026
My stay at the Gold Coast Ambassador in Chicago from April 17 to April 20 was unacceptable from start to finish.
I paid $174 for parking and immediately encountered issues during a 100-year anniversary event, including a broken champagne glass left in a main walkway while guests were actively walking over it. Safety was not properly managed. My rooms AC later backed up and soaked my belongings.
Communication throu...
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Osvaldo a said...
TERRIBLE TERRIBLE TERRIBLE
Travelled on 03/2026
To begin with, this hotel is a complete fraud starting with the pictures on their website. The photos make the property look modern, spacious, and well maintained, but the reality was the exact opposite. This is supposedly a luxurious hotel, but the room we received looked nothing like what was advertised online.
Moreover, the cleanliness was extremely disappointing. The room was not properly dusted or cleaned, the ...
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melj150 said...
Beware: Bait and switch
Travelled on 11/2025
We booked this hotel via 3rd party site and paid for the lodging. Upon checking in, the hotel charged us a resort fee of $146, they wouldnt let us check in without paying it and charged us even though it was past dinner time, we didnt need parking and had breakfast plans the next morning so we didnt need the amenities. They claim this is stated on their website however I showed them proof that it was not stated ...
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