Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 2000 Reviews
Traveller ReviewsRanked #139 of 246 hotels in Chicago
Traveller Rating
Excellent
1206
Very Good
306
Average
185
Poor
133
Terrible
170
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
laurahart1 said...
Deserves lower than one star
Travelled on 05/2026
Does not deserve more than 1, and would give a 0 if I could. For the price, which is equivalent to a nice Chicago property, one would expect at least the most basic amenities, but no. The room is disappointing for many issues, perhaps few of which would matter on their own but together make it such an unpleasant stay.
For instance, we knew that there was no room service but the room offers nothing to make coffee or t...
Read more
Michael E said...
AVOID
Travelled on 05/2026
Avoid this hotel. Prepaid through American Airlines and the hotel doubled the rate upon checkin with resort fees...
Des2305 said...
Badly Treated
Travelled on 03/2026
Ambassor hotel Chicago
I dont usually write reviews but I felt I had to for this hotel.
The ambassador is living on it past reputation and if a 4 star hotel I dont know where that places a Premier Inn in the star category - a 6 at least.
We had flown from Nashville to Chicago - we arrived at the Ambassador mid evening and went to check in. As we had booked this holiday of a life time through an agent who had bo...
Read more
MariaH540 said...
We love The Ambassador
Travelled on 04/2026
We found it convenient to stay in a hotel rather an Airbnb or furnished apartment while we searched for the right property to buy after returning to Chicago from the UK where we lived for four years. We found the perfect hotel at The Ambassador, Chicago-s most iconic boutique hotel located in the heart of the Gold Coast with a continuing history going back to 1926. Newly acquired by The Chicago Hotel Collection just...
Read more
Journey03863450555 said...
Lack of basic safety and accountability
Travelled on 04/2026
My stay at the Gold Coast Ambassador in Chicago from April 17 to April 20 was unacceptable from start to finish.
I paid $174 for parking and immediately encountered issues during a 100-year anniversary event, including a broken champagne glass left in a main walkway while guests were actively walking over it. Safety was not properly managed. My rooms AC later backed up and soaked my belongings.
Communication throu...
Read more