El Duque Aparthotel

After landing in a sand storm we arrived at the hotel, I had booked a pool view room we were not given this so after explaining and showing my paperwork the reception quickly changed it and I was given my pool view. The room was very spacious with separate bedroom and a kitchen which was great even though we were half board.The balcony was the biggest I have ever had unfortunately due to the sand storm it was very dusty it was not the hotel's fault , but it never got cleaned till the second day . The cleaner also missed cleaning the room on another occasion I told reception and it was done immediately. The complex is very nice 2 pools although the pool bar is only open by one of the pools so you have to walk to the other pool to get a drink. There is no inside bar so in the evening you have to sit outside and at this time of year you need jumper and coat , so I only used it for one night , entertainment was ok not great .Food was ok, not great but you could find something although very salty and not hot enough. One night I woke up at 3am and was very sick I brought up all the food I had eaten that night. We ate out after that. The hotel is up a hill so we used to walk down and get a taxi back , not the hotel's fault but if I had known this I would not have booked this hotel.There is a lovely shopping centre on the doorstep with nice shops , a supermarket and a great Irish bar , and restaurants. We had a nice holiday I would not stay again.

We stayed here for a week from 17th to 24th February. Had a very warm welcome on arrival from Johnny on reception. Although arrived too late for dinner he explained that 2 plates of cold food were in our fridge. This was after telling us we had been upgraded to an apartment from Studio. Food in fridge was plentiful, plus a large bottle of water. The apartment was spotless and huge, as was the balcony. Beds were very comfortable. Cleaning was of a high standard. Food was good and varied. Fresh omlettes at breakfast were a treat. Staff friendly and helpful. We had no mobility issues but I think it would have been a struggle for some as it is a bit hilly. Overall a lovely area and a lovely resort.

Disappointed in the Aparthotel. Main disappointments:- Our studio very dark needed lights on during the day also facing dining room entrance not very private. Could only get English ITV channel on television which was a very small screen. The dining room very noisy and more like a canteen and menu very repetitive. Quality of drinks served poor the wine is awful on draft. Cockroaches in our apartment. Positives:- Swimming pool very nice and always plenty of sun beds. Fifteen minutes walk to Fanabe from hotel but uphill coming back. Would rate this hotel a 3 star and not a 4 star as advertised. Would not book this hotel again.