El Duque Aparthotel

Location is o.k. but noisy, Opposite Thursday and Saturday markets and directly next to a commercial centre. It is a good 15 mins walk to the beach, it’s uphill on return so you have to be fit. A gated complex so good for kids. Rooms were clean and adequate. No air-con just a noisy fan in lounge. All the staff were friendly, helpful and hard working. The main pool is really cold and the smaller pool is barely heated. Plenty of sunbeds when we were there just before Xmas. One big restaurant with a small outdoor area where smokers are allowed so we could not use!. A good breakfast menu to cater for Brits and Europeans. Salad bar is good too. Meats and fish are 2nd rate quality and mostly over cooked on the plancher. There are small cakes, ice cream and fruit for pudding. One outside bar for drinks and entertainment. Entertainment was varied and seemed to be on a 2 week rota. Smokers can sit and smoke anywhere they like outside and up at bar, so it’s difficult to get a drink or watch the show without inhaling second hand smoke. Not good for copd etc.! Music disturbed us from 7am in the morning (above restaurant) until midnight after entertainment, bar and local karaoke finished – you will need ear plugs. The paving is jet washed every day with a compressor and hose pipe - a slow and very noisy process! You have to vacate your room at midday and if fully inclusive you only get breakfast that day (you can pay 10 euros each for lunch) not good if you are travelling late evening. We paid 30 euros to keep our room until 6pm. We had a hire car and was able to park at the rear of the complex reasonable easy, but busy on market days. To be fair you get what you pay for, it is correctly rated as a 3*

Hi, despite we all had to run from gate 13 to 25 in the last minute, the staff dealt with professionalism-and care. The hotel was a different story, they checked us in with only one key for a family of four, but in the room nothing provided for guests, a tea bag, any sort of welcoming drinks. The restaurant they provided food from frozen or canned and whatever was left from dinner was served for next day for lunch. No service provided, not a decent drink, everything was self service and as I don’t drink alcohol not even a bottle of water offered, everything was squash with water, and the draft water provided tasted unnatural ... on new years eve they made lots of dishes but they couldn’t cook, at the grill area I was served a raw langoustine , and when I asked again she served me a burned one with bitterness taste, undateable ... one day we decided to visit another resort so we asked for a picnic lunch and we got a dry sandwich with a water milk bottle and an off banana ... Despite you recommend this hotel for families is definitely not for families. They treat you as a second class guest if you are all inclusive, they don’t have facilities to provide for. The “heated pool “ was freezing cold, my 2 and 4 years old daughters they were shaking and they were really upset after use as they couldn’t enjoy it. You advertising it as they providing entertainment for children, they have a young untrained and inexperienced girl, who couldn’t work out to put some music or games for children, which was quite upsetting to watch, as she was running around frustrated . Other point is your pick up team they picked us up between 13.10 but the lunch is served from 13 a clock!!! So not packed lunch suggested or anything. Overall we had to spend extra money on decent meals and drinks out and children play areas as your holiday all inclusive recommended was a disappointment and the hotel you recommended was a rip-off holiday by JET2HOLYDAYS!

for those who made good comments on this place i think you either live there of are friends of the owners ! this hotel it self is ok nice and clean but out dated . the food is always cold only thing is warm is the chips which you get with every meal . the rest of the food is not very good. we complained to no avail . the tui reps was not interested what so ever. . the bar area is the worst i have seen yet . if you need a snap its cheaper to eat out . i for one will never return there . you hacve been warned .