GF Fanabe

My husband and I stayed in the above hotel for a week in February, we had a very enjoyable stay, the food was very good and varied, there was entertainment in the foyer bar every night as well as downstairs. The staff were very pleasant and helpful and i would certainly go back there again.

Just returned from a week all inclusive with husband and 15 year old son. Having never been to the Canaries before or stayed in an “in town” hotel we were not sure what to expect. Check in was smooth arriving at 8pm. With the teenager we wanted a bit more room so booked a junior suite. We were not disappointed - the terrace was huge with sun beds and sea views and the room was spacious. The bathroom was enormous but had no shower only a spa bath. This was very luxurious but a separate shower would have been better. Cleaning was spotless. Staff in the hotel were great - reception very helpful (blond haired lady gave us some really great tips) and bar / restaurant very efficient and hard working : Jorges gets a particular mention. The hotel was full but you could always get a table unlike some hotels we have been st before. Standard of food and house wine was good. Teenager was very happy with the small football pitch being a great meeting place and by the first morning a small group had “found themselves” so with friendship group sorted teenager was happy! The hotel is very well situated we hired bikes from the reception, the twice weekly market was next door (great for all those fakes..), the free bus to Siam waterpark right by (amazing place worth going). Turn right and slightly downhill you were at the beach and lovely walk along the seafront. Mamma Mia serves the best pizzas ever! Turn right and then left you go to the more “upmarket” part of town with a beautiful small beach/cove and a few restaurants. We also went on the Freebird 3 hour Catamaran trip which was a real highlight - saw dolphins, pilot whales and swam in the sea. We had a really relaxing time and immediately felt comfortable at the hotel. Our only moment of stress was we had paid for a late checkout and 20mins before our pick up time the safe key was jammed due to having to change keys at noon and get new ones. The maintenance guy struggled and struggled but I managed to get the bus with a minute to spare!! So just a tip not to do that if you stay in your room after the noon check out time. All 3 of us felt this was one of the best holidays we have had as a mixture of all the above satisfied everyone sometimes not that easy with a lone teenager. Thank you GF Fañabe!

AVOID AVOID AVOID. Currently within the resort. Booked 2 adults and 2 children (age 9 & 13) via booking.com. Arrived at hotel only to discover the whole place is stuck in the 1970’s. First impressions are the photos on the website look nothing like the real thing. Very tired and dated. Had to queue to check in. Room was not ready. Don’t know why we were in a rush to get to the family room as it is awful. 4 single beds squeezed in randomly. Cracked floor tiles and the bath surround is disgusting. Day 2 the COCKROACHES arrived. Complained and they sent a man with a can of repellent. Didn’t work, as they appear to be coming in via the bathroom roof. Our view from our George and Mildred inspired balcony is of the loading bays which is noisy into the small hours. Had to queue for dinner and breakfast. Food is o.k. No sun loungers at the pool and the pool staff are quite obviously not thrilled to be there, to say the least. If they are in a half decent mood you may even get a dollop of ice in your drink. The hotel have now just asked me to pay another €200 as my 13 year is classed as an adult. I have asked for a refund but this has been declined. Not worth the money for our stay, crap hotel with decor to match. Never wanted to leave a place so quickly, not a 4 star hotel in its life!