GF Isabel

After reading some negative reviews I just wanted to write something to defend the hotel that we love. We have stayed multiple times and will continue to do so. Some people on here seem to forget that the world is a different place at the moment. Anyone who has been able to get away on holiday is so lucky to have been able to do so. But no matter how much the hotel has done to protect us, at the same time as staying operational, it’s just not enough for some people. We always stay either self catering or bed and breakfast so I can’t comment on evening meals. The holiday started with a friendly greeting, as ever, and then shown to our room. The room was spotlessly clean and we were pleased that there wasn’t anyone in the room next to us as this room has a shared terrace. The whole hotel was spotless and was constantly being cleaned through the day. Even by the pool when anyone left a sun bed for the day, a cleaner appeared and gave everything a thorough clean ready for someone else to use. The breakfast room was slightly different to normal but for obvious reasons it had to be. A lot of things are Pre-poured or Pre-packed and the buffet is served to you. There is massive variety of food for the whole family and we all really enjoyed it. There are hand sanitising stations on entry, exit and on entry into the food area. They are also all over the rest of the hotel. I don’t have a bad word to say about the staff. There are reduced numbers of staff so they are run off their feet but always friendly. I never once saw a member of staff take their mask off for even 1 second even though it was well over 30 degrees. Really enjoyed the good humour of the waiting on staff of a night even though they didn’t stop running around. As far as safety goes, the hotel and its staff couldn’t have done a single thing more. And they deserve massive praise that they have kept the hotel as normal as possible whilst doing this. The hotel was as good as ever and we will definitely be returning at some time next year. Please ignore the negative reviews. Nick Saville

This was our 3rd stay at GF Isabel. We don’t usually return to the same place again and again, but we just fell in love with the place and it was good this year to go to a place we trusted. I was slightly worried it wouldn’t be as good in previous years because of the pandemic, but the hotel has done a fantastic job. We had a wonderful time while still feeling safe. We arrived late and had the usual warm welcome including food left for us in the restaurant. Miguel rushed out to meet us from our coach and helped us with our bags, including taking them to our room for us. This is a lovely touch. The food on offer is still brilliant. You must wear a mask when you go up to the buffet which is now served by the staff to you or is in individually wrapped portions but there is a huge range, it is hot and really tasty. The selection of desserts is greatly reduced compared to previous years, but we still really enjoyed what there was (or used it as an excuse to go out for dessert!) The animation team work absolutely tirelessly and deserve huge credit. There was plenty to do for adults and kids and a kids disco (socially distanced) and a show every night. Particular mention here must go to JJ who was brilliant with us and our daughter from day 1. Although there were restrictions on numbers in the pool, this was never an issue as the hotel was quiet. We also never had an issue getting a pool lounger. The pool bar is fantastic with a great range of very reasonably priced food, so we had lunch there most days as we were HB. We were waited on most days by Jesus, who was always really friendly and welcoming. We used the spa this year and had THE best massages. Would highly recommend this. We also paid the extra to have bungalow accommodation this year, which was really worth it. As ever, the rooms were clean, the air con was effective and the beds were comfortable. The only slight disappointment was that we celebrated a birthday and our wedding anniversary during our stay this year which I did let the hotel know about and I did ask for price options of ways to make this special. They did respond to let us know they would help us mark the occasions, but nothing happened. Really though, being in Tenerife at this lovely hotel was a huge treat in itself. I am sure we will be back for a fourth visit.