Hotel H10 Costa Adeje Palace

Sara Villar on reception is amazing. Not only excellent customer service with an amazing personality and only too happy to help you. The hotel was fabulous we enjoyed every bit of the break away. Couldn’t recommend this hotel enough and all the staff are fabulous. But get Sara Villar a promotion! 😊 thank you. Lucie and Rob xx

This 4 star hotel is in need of some updating and freshness. The reception is nice and traditional, some of the sofas are in need of repair. Staff are generally very friendly. The pool area is what made us choose this hotel, it is lush and green and well laid out. Shame the lights did not come on at night for walking out the rear of the property to the promenade. The hotel location was quiet and far away from the busy Adeje strip. One towel man was particularly unfriendly! Towels were not always available! The pool was very cold. Shame the poolside cafe bar closed at 6pm, as it would have been nice area to sit out on an evening. Outside sitting areas were very limited. We were half board, so ate in the hotel every evening. The buffet restaurant was very good for the first then maybe second night, but to go for six nights it got a bit of the same. Lots of choice, for vegetables, salad and meats, but the same choices. Maybe every other night fish was introduced, but it was generally the same. Meat and fish was generally overdone and tough. Our room was a side sea view, it was very tired looking, not 4 star quality. Old furniture, scratches and scuffs on furniture and laminate floor and doors. All odd furniture and a strange built in area with tv and mini bar. Security safe was extra cost. No free water. Air conditioning was old and inefficient, we had it on full and coolest, but not very cold. Sweating at night in November! Bathroom had mouldy silicone seal, door swollen with damp and the shower always ran intermittently scolding hot and warm. There was a Privilege club at vast extra cost. Separate areas of reception, pool and cafe bar segregated from most others. They had a private golden sandy area and infinity pool. Although not a terrible experience, we would not stay at this hotel again. We would rather stay at one of the 5 star hotels next door than pay extra for this hotel privilege upgrade.