H10 Tindaya

On arrival, the staff on reception were friendly and efficient. Although the room was basic, it was clean and the bed was comfortable. Housekeeping came every day and made an excellent job of the room. Dining area was pleasant, however, we were unable to sit outside as there are no no-smoking areas anywhere. The food was varied and tasty. The bar staff were very friendly, however, the queues were ridiculous. Only one person serving on the bar at 9pm is extremely bad management. At the pool there were the usual towels on the beds from 7am. Even though there were notices asking people not to do this, it was never enforced. Some people reserved beds in multiple areas which resulted in the beds being unoccupied for most of the day. But you’re always going to get the selfish people. Entertainment was very disappointing and mainly in Italian. The Italian entertainment team were rude arrogant and dismissive of non-Italian guests. I heard them making some very rude comments, in Italian, such as ‘why should we speak English to them?’ ‘They’re just stupid’. Not pleasant when you’re trying to relax on holiday, they created a very hostile atmosphere. Some games around the pool were specifically for Italians and it was made very clear that non-Italians were not welcome. One Englishman was even asked to leave the volleyball game as he hadn’t been invited. We have stayed in hotels all over the world where all nationalities are encouraged to join together for games and entertainment, unlike this hotel which actively encourages division and segregation. An action which leaves you feeling unwelcome and uncomfortable. Lovely hotel and beach but won’t return for these reasons.

We have just got back today 26.10.19 after a week at the Tindaya. It’s been our first holiday as just the two of us since our honey moon in 1996- and the last time we went abroad was 2008 as a family. So we have little to compare with. But there are Some things that need mentioning. * it’s a lovely Hotel, the pool areas are amazing and you certainly have enough space to choose where you wish to sit, either beside one of the pools, or in a more quieter spot over looking the pools and sea, or sitting on the beach. Wherever it’s not packed and you don’t feel on top of each other. They keep the pool areas and bathing area spotless, bins are emptied regular and pool toilets kept clean -it never feels unclean/unkept. *free pool towels are provided and you can change these twice more. *the main hotel areas are lovely, spacious, clean. * the reception team all speak good English and are helpful *the rooms are ok, just need a little maintenance as they are getting a little tired, lick of paint, tiles need grouting again on floor and walls- just to tidy it all up a bit- if your wanting to watch TV in your rooms, you don’t get a lot of choice, three channels in English- 2 news and 1-horse trials- (tickled us, as this is obviously what they think we like to watch -haha) we didn’t go to watch TV, so didn’t effect us. Cleaned everyday, will change towels and bedding as and when you request . * food hall is fine, it has plenty of food to choose from, from European food to Chinese food. (Again It made us laugh, as I think they are unsure of what english eat, it was almost like they thought by adding Brussels sprouts one evenng in the vegetable section or cauliflower cheese another made it British- even though they didn’t have anything else that went with these, haha). The staff are very efficient in keeping on top of taking dirty plates away from your table to keep the restaurant clean and tidy. Good choice of drinks with meals, wine choice of white, red or rose, along with beer and all soft drinks in food hall. *the bars, coffee shop, cocktail bar are all great. Serving a good variety. And all drinks served from soft to alcohol were named brands that we have in UK- and their measures are huge- believe me, they certainly provide you with triple if not more per drink- not for the faint hearted. *beach is lovely, but if you want a sunbed then there’s a charge as the beach is public, but access to it via hotel and you’ll need door card to get back in from beach. *the blue entertainment team (the international entertainment team) are always putting on events around the pool, if, like us you don’t wish to join in, they except a ‘no thank you’ and move on. We met a newbie -Marvin from Germany, he was lovely and very friendly, always stopped to chat with us, he really made an effort to chat with everyone- lovely lad. We enjoyed our time here, but there is a slight downside that could ruin your stay if you let it- we are very easy going so we did not let it bother us, but here goes... Most bar/restaurant staff only spoke Spanish and didn’t understand us or able to answer any questions we had regarding food or drinks- but we coped with this, after all it’s us who are lazy not learning other languages. We also found out the hotel is owned by an Italian travel company, so there is far more Italian families than anyone else. It’s about 70% Italians 30% international. Due to this they have their own entertainment team (the red team)- there is loads on this team and found this team of entertainers very ignorant towards us who were not Italian. The Italians have a different (their very own) reception desk. They have a different coloured wrist band to the rest of us- and this is how the entertainment team knew we wasn’t Italian. They would walk around and look at wrist bands, if you are not wearing their bands they purely ignored you, not even saying a polite hello? There is a separate pool for the Italians to sit around, a lounging area near their pool with sofas to lounge in and they have their very own outdoor entertainment auditorium where they have their own shows/entertainment every Night! At evening times the Italian entertainment team would stand at the door to the food hall to greet the Italians, they visually are looking at your wrist bands as you walk past them, they greet all the Italians and ignore anyone else. They also get to mix with them at meal times, they each find a family to sit with and eat with them- the international blue team aren’t allowed to do this- which I think is sad. After their show is over they all come from their show area to the bar area we use at night, it becomes very loud then (which we didn’t mind one bit, love a bit of noise and good vibe) and again their entertainment team come with them and mingle with them, sitting with each family and chatting to them- Again they do not speak to anyone who is not Italian. The final night there was a big show for the Italians in their entertainment area, and after their farewell show they put on a huge farewell cake and drinks for them, the next day a new group came for their holiday and so it all began. I’d like to point out I have nothing against Italian people, the families were all very friendly and courteous to us. And I love how attentive their (red) entertainment team mix with them throughout the day, eating with them and mixing with them after their shows- what a lovely idea- they were like one big happy family, it was lovely to watch and we found it intriguing. But we did find This a little unfair,and at times felt very much like we were not worthy, of the Italians entertainment teams time- it felt like the equalities policy was completely thrown out the window here. Speaking with several over people they felt segregated too- like we was second best. It was very obvious and apparent unfortunately- which is such a shame. And yes you guessed it the TV programmes in the rooms were mostly Italian-haha. As I say, we did not let this effect us or our holiday in anyway, we still enjoyed it, loved the peace and quiet and the mix of different nationalities -including the Italians- that wasn’t any problem what so ever, it was more the exclusion from the Italian entertainment team that surprised us, as I noticed the international blue entertainment team still spoke with the Italians families and so they should- we are an inclusive culture and that’s how I believe It should be. Overall for us it is a Great Hotel, we had a lovely experience And would visit again one day maybe and other H10 Hotels too.

Just got back from a week's all inclusive and have to say extremely disappointed with our room and the attitude of the guests relations manager. On arriving at the reception we were told we had booked a double room without a view, this was news to us as we where expecting a room with either a balcony or terrace and so would expect some sort of view. Our room turned out to be a basement room which also had a connecting door to the next room, we had had a bad experience with a connecting door in the past so requested a room without one. The reception staff then tried to sell us an upgrade which we were not happy about as the holiday was not cheap. Our new room was also a basement room which didn't lead onto a terrace but a yard with a seven foot wall at the end on the other side of which where steps leading to the pool areas, so we had a constant stream of people walking past and looking down into our room. We got no sun in our yard at any time of the day. We complained to the guests relations manager only to be told that is what we had booked, we also spoke to our Jet2 rep and explained that our room didn't have the balcony or a terrace that we had expected. Our rep arranged for us to move rooms 2days later but when we spoke to the reception staff we were told that we had to be out of our room for 10.30am and that we could have the new room at 3pm this we found to be completely unacceptable to be left without a room for that amount of time and so decided not to change. Two more general negatives - the pool area has a large amount of broken and missing tiles which was pointed out to our rep as this was potentially dangerous. Also the seating in the lobby bar area is uncomfortable due to the poor quality of the furniture. On a positive note the drinks and food were good although you did have to help yourself to wine in the buffet, no waiter service. The hotel has plenty of sun beds so no need to reserve although plenty of people did. There is a very nice beach adjacent to the hotel the entertainment was a bit hit and miss and not to our taste. Overall not what we were expecting from a chain like H10 and will not return but at least the weather was perfect.