H10 Tindaya

Got there at 1pm, told to go eat as the room was not ready and will phone me once ready. Got told room is ready at 315pm. Asked if it is a quiet and nice room, reception staff said yes its very nice! No porter so got directions to my room. Opened door and all you smell was mould! I asked to see the upgrade, which was exactly the same as the other room so i declined. The room has no kettle or iron, there was a mini fridge with no drinks or even water, was a safe however all these you need to request and pay an additional cost. The bathroom, has little toiletries and shaving kit, toothbrushes and comb. Not dressing gowns. Bedding seemed damp, opened wardrobe and smell of mould came through! Food / restaurant - was ok, very repetitive and bland. Not much choice, and be careful with the meat you choose as most of the meat I chose was pink inside or raw. Strange that they serve chicken nuggets for breakfast!!!! Pool bar served food also, limited choice. There is a Route 66 american restaurant, which I believed that you can use once per stay, this was not the case. Asked receptionist and she stated I had to pay eventhough I was all inclusive! I said im sure its included for me, she told me its not and to prove to her on my booking, how rude! Drinks - drinks are not bad, some known label brands included, however only one person serving behind each bar, and can cause long queues. Good fresh smoothies made for breakfast. Gym/Spa - Gym not bad, has a few things to use and adequate. To use the indoor pool, sauna is a 10 EURO charge per visit. Pool/beach- need to pay deposit for pool towels, however 4 pools to chose from. The beach is clean and not busy, however the hotel does not have own private beach. There is a person who hires sun loungers and parasols. There are nudist people on the beach! Location - Nothing around apart from a SPA convenience store , hire a car and you will be fine. Entertainment - quite poor, so didnt pay much attention.

My wife and I had a very enjoyable holiday here.Over the years we have stayed at quite a few All inclusive resorts in Spain and the Canaries and this has been the best to date.on arrival the staff on reception gave us a warm welcome and the bar and restaurant staff were all very friendly and helpful. There were some long lines at the bar at the start of the week ,but the hotel has responded to this by setting up a new cocktail bar with extra staff which seems to be working as you can still order non Cocktail drinks at the bar so the lines are much shorter. Enjoyed the comfy sun beds by the pool and we were always able to find some available without having to get up at silly o clock. Good choice of food in all the outlets. Good sized rooms and comfy beds. I did notice some people complaining about a lack of uk tv channels.you can get English audio on a lot of the channels by pressing the audio button on your remote and changing the language selection. We will definitely look out for H10 hotels in the future.