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    TRS Coral Hotel

    PPPPP Plus

    InCosta Mujeres, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 2476 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    The TRS Coral Hotel's one of the latest luxury characters to set up shop on Mexico's Caribbean Coast.

    This adults-only place has a cracking view waiting outside. It's set on the shores of the Costa Mujeres – an up-and-coming strip of chalk-white sand that branches away from Cancun.

    There's no messing about when it comes to facilites. This place rocks six restaurants, a private beach club, an open-air amphitheatre and a Rafa Nadal Tennis Centre. And if you fancy something a bit swanky, you'll be able to upgrade to a room with a private pool*.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 469
    • Lifts: 4 in each building
    • Buildings: 3
    • Floors: 3

    Things you'll love

    • On the beachfront
    • Adults only
    • 6 restaurants

    Location

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Option to have certain meals at five different à la carte restaurants in TRS Coral. The Dine Around programme means you can also use the bars and restaurants at the nearby Grand Palladium Costa Mujeres Hotel and Resort. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

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      accommodationData.facilities
    • Outdoor pool

      Views of the Mar Caribbean will complement your swim.

    • A la carte dining

      6 à la carte restaurants to choose from.

    • Sports bar

      Live sports matches are shown on big TV screens, whilst you're having a drink, and it's located at the Grand Palladium Costa Mujeres Resort & Spa.

    Rooms

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    • Junior Suite with Balcony or Terrace

      These junior suites come with air-con, Wi-Fi, a flatscreen TV, a minibar, a safe, tea and coffee facilities, bathrobes, slippers and a hairdryer. Luxuries include butler service, a memory foam mattress, Nespresso coffee machine, 24-hour room service, a whirlpool tub and a pillow menu. The bathroom comes with a bathtub, two wash basins and mirrors. They sleep up to three with a double bed or twin beds, plus a sofa-bed in the bedroom.

    • Swim-up Junior Suite with Terrace

      These junior suites have access to a pool from the terrace. They're kitted out with air-con, Wi-Fi, a flatscreen TV, a minibar, a safe, tea and coffee facilities, bathrobes, slippers and a hairdryer. On top of this, you'll have some extra luxuries, like butler service, a memory foam mattress, Nespresso coffee machine, a whirlpool tub, 24-hour room service and a pillow menu. The bathroom comes with a bathtub, two wash basins and mirrors.

    Hotel fantastic, Travel club sales staff not so much
    15 Jul , 2020 jk32940, 34433
    Everything about the hotel itself was exceptional -- ambassador suite room was amazing (size, cleanliness, amenities), butler (Robin) was on top of every request we made, housekeeping staff was friendly and thorough, wait staff at Capricho (Pedro) was always smiling and remembered our names and drink needs after the first morning, room service was prompt and food was well prepared. They are still in the opening process so not all services are available but their attention to the safety of their guests was truly comforting. The only issue was with the travel club personnel (Arnando, Tony) who over promised and under delivered when we went 5 days in a row to try and get the perks we were promised as part of our membership (including accelerating payments in exchange for something we still have not gotten 4 months later). They always promised to "get back to us" later each day but we never heard anything from them despite going to the office every day to find out why nothing seemed to happen. We could not get our welcome bottle of champagne supposedly due to lack of availability despite seeing bottles every morning in the restaurant. If you need more frustration and disappointment in your life, join the travel club. Otherwise, don't waste valuable vacation time trying to get them to come through on their promises.
    DO NOT GO Unless you want to experience El viaje del terror
    13 Jul , 2020 Soldeseta, 150800
    Not recommended. Worst experience ever. Air conditioning not working, ebuttler not providing service at all, Helios is the only option available for daily meals, if you don't make your reservations for lunch and dinner in advance you have to request room service (room delivery will be 1h+), you have to wear mask, and it seems to be that people providing service are not happy to assist. Basically you have to do all by your own. And also forget about any special celebration or to plan something special in advance... no one will reply your emails. And also if you see any promotion offering basket fruit and a bottle of something like a welcome package you will get the answer that due to covid they cannot provide it (Aja Really?) Conclusion: DO NOT GO! Mexico can offer you a better experience for sure!
    Perfect getaway to cancun
    09 Jul , 2020 Hannahmartinash
    Me and my boyfriend went for 6 nights during the first week of July. We stayed at the loft suite building 2 and had spectacular views. Check in went smoothly, and we were greeted with champagne and kind people all around us. Note: we were on of the first people to arrive for the re-opening so we got some special treatment when we arrived! When we got to our room, it was absolutely beautiful. There were a few things not right when we first walked in, like the a/c wouldn’t work upstairs and the TVs didn’t have connection. All of this was fixed by the end of the night. We were lucky enough to have two spa days at zentropria spa. One treatment we got 50min massage, 25 min facial, and 25 min scrub for only 150 per person. The second treatment we got 80min massage and 50 min facial for also 150 per person. Such an amazing deal!!!! And the service was amazing. For the restaurants, it was on a rotation during our week stay and we were able to go to the French, tapas, el gaucho for steak, Helios for lunch and dinner(lobster), and the Asian restaurant. Overall it was a great experience with amazing food, service, and spectacular views. I would like to give a shoutout to Manny the spa representative. Manny did an amazing job making us feel at home and was very kind and personal. Do yourself a favor and please stay here!
    30th Birthday
    08 Jul , 2020 goodtimes1228, 47939
    The service at this resort was absolutely spectacular in every single aspect of the word! We stayed at TRS Coral, where we started with our amazing concierge Ginebra. She was so attentive to all of our needs. I was always able to contact her at any hour of the day. She even set up a nice surprise birthday decoration which looked so well thought out. A lot of the restaurants on our side were closed but she made it work. We went to the sports bar next door to Grand Palladium which they also gave us access to in our all inclusive package, and that’s where we met Edguar, Alonso & Artemio. These guys really knew how to show us a good time and celebrate my boyfriends 30th birthday!! We will only go back if they are still there! Thank you guys and Ginebra from the bottom of our hearts for making our first trip to Cancun special.
    Summer of the rona
    07 Jul , 2020 welldothat
    TRS Coral has had to make some changes to accommodate COVID-19. But they are going out of their way to make our stay awesome! Want to give a shout out to Pedro our waiter at Helios. He has provided some of the best service we have ever had at a Palladium resort. He suggested some extra hot habanero sauce and my husband is in love with it! Thanks, Pedro!
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally