TRS Coral Hotel

The Rooms was Muggy. And there’s Butler that was Present. The rooms was nice. There wasn’t a lot of parties at the pool. The Beach needs a lot of work. The mosquitoes was biting the whole trip. Need to treat the area better.

This was my partner and I's second time trying out a TRS property. The first year, and our first time trying out TRS, we went to the TRS Yucatan property, which was an UNBELIEVABLE experience - I raved about it on a previous review because it was just stupendous and absolutely beautiful. This second time around, I have to admit that the experience was pretty bumpy. Our main issue was the lack of attention and "the follow through" service we lacked - we couldn't help but to compare the two experiences (Coral VS Yucatan), as we were already coming in with a certain expectation. We had such a great time at Yucatan that we raved about the brand to all of our family and friends. So much so that we brought a couple with us to TRS Coral this time around, and we have another couple going to TRS Yucatan in February 2020. I believe that it still being a newer property, Coral requires more time for things to settle in where they're supposed to - such as, attention to detail and follow through, the pass over of information between shifts among employees, and communication between departments. All things that, as a guest, one shouldn't have to be worrying about... Our main concerns was the lack of follow up we received from the butlers department, even before we arrived in Cancun. Following my experience in Yucatan, I knew that it was necessary to book my Chic Cabaret reservations in advance as it can book up quickly. But my email efforts to have this done went unnoticed. Very disappointing to find out we had to be on a waitlist on our arrival to the resort. This was rectified, but only after we had requested to speak to a supervisor. There are a lot more details I could go into, but the short version is that in the end all of our concerns were dealt with and the effort to resolve the problem was greatly appreciated. On a positive note, the property is gorgeous, the rooms exceptionally comfortable, and the food is amazing - such great variety! Thank you to Alfonso, the Butler's team Supervisor, for ensuring that the rest of our visit was flawless and attentive, your efforts were very much noted. And thank you to our butlers, Carlos and Rafael who went above and beyond, and provided the top notch service you would expect to receive at TRS.

We were fortunate to get room 2358 a loft suite, we were there for 7 nights, for a couples vacation and got to enjoy one of the best views on the property. Room was modern and lovely. Our butlers, Ginelora and Cesar were very helpful, attentive and amazing. The housekeeping staff was great and considerate to work around our comings and goings in and out of our room during the day. Pool side servers work very hard to keep you well hydrated and always seemed in great moods. Two of our favorite restaurants were the french restaurant, La Boheme, who’s food was excellent and the server Wilberth was both attentive and professional. Make sure to order the french onion soup! Wished we would have gone twice! El Gaucho was the other restaurant, our server Filiberto was very professional and the steak was amazing. We got to attend the dinner show, CHIC. Which was high energy, with beautiful costumes and dancers. We found it well balanced with different types of music for all to enjoy and the food was both creative and delicious. Our favorite place to visit to start our day off was the Spa. Clean and so very relaxing. The hydrotherapy stations in the pool area, felt amazing on our sore muscles. We left this resort feeling both like we would really like to visit again and plan on visiting other TRS Resorts. Thanks to all the staff from check in to check out, for making it a perfect vacation!!