TRS Coral Hotel

This was our first time at this property. We have been to the Cancun area 4 times now. We really enjoyed our stay here. The rooms are very nice and comfortable. We had a swim up room, which we didn't really utilize, but it was very nice. The staff was absolutely amazing, Robin our butler went out of the way each day to make sure that we had everything we needed, and helped us set up dinner reservations and transportation to town for a day of shopping. Our pool side waiter "Super Cesar" was the best, I couldn't ask for a better pool side companion. He figured out the area we like to sit by the pool and would have us towels waiting in the loungers. He went well above and beyond to make our stay one of the best we have had in Cancun. Thank you so much, Robin and Cesar you guys are awesome.

overall, we had a really good time. The food was mostly very good but the lobster was overcooked and my lamb from the steakhouse was way over-done. La Boeheme (french) was the BEST meal all week- food was excellent- must have the suckling pig confit. We ate breakfast in Capichio a couple of times and it was good but we actually preferred room service. It was quick and tasted great each time. Must try the divorcidad (?) eggs- delicious! The quesdillas and club sandwich from room service were also very good. Wish there were more options at poolside for lunch but I will say the pulled pork and rice tacos were soo good. An option for chips and salsa/guacamole would be great. Loved the low capacity and mellow vibe at the pool (I don't like very loud music all day and obnoxious drunk people- that was not the case this trip thankfully) - the staff are amazing. Robin was our butler and he was more than fantastic! We traveled with another couple who were is a different building and their butler was non-existent- Robin made reservations for the four us for all dinners and took care of some other requets that he didnt have to as well. He even offered to go and purchase a beer that my hubby would have preferred over what was stocked in our room, We declined but truly appreciated his offer and generosity. Service at the pool was excellent. Always remembered our names and what we were drinking. Shout out to Alberto (maybe Adelberto?), Luis, Cesar and Jorge! Jorge made our birthday Bali bed day very special and took great care of all of us. Cecilia, Ruby and Chloe are great at theie "POP" jobs. So personable and fun. First impression of Tomy at the pool bar was good but then many times he was almost rude (and I do realize he is waiting on lots of people at once) but still...The beach is beautful and lay-out of the hotel is great. Even taking into consideration the shut down and a hurricane a few weeks ago, there are some (mostly little maintenance issues) that should be addressed. The pathway lighting around the pool and walkways at night have a lot of lights that aren't working and this could be a safety issue. I would think stuff like that would be addressed immediately. The rooms are nicer in the pictures but the bed was very comfy. We had a swim up suite that we didnt really use- I think I would have if it got more sun and if the resort had been at full capacity. With so few people. I found we didnt really have a need to use it. Very nice overall!

Check in was a breeze, and we were introduced to our butler immediately. We did not care to talk with the travel club employees, as we were ready to start our honeymoon! Our butler made all of our dinner reservations within an hour or so. We enjoyed the a la carte dining in every restaurant for supper that we had the opportunity to experience. The quality of the food from room service was a bit underwhelming, expect a 45 minute to an hour wait for the food, and the customer service was great! We loved the beach and pool! We highly recommend the Spa, Zentropia...it was amazing! The entertainment at night was mediocre, but better than nothing. Had minor maintenance issues in the room, but they were taken care of in a timely manner, thanks to the butler! The loft suite was awesome and we enjoyed it. We would return to this resort and highly recommend it to others.