BlueBay Lanzarote

For the money this hotel is good. We were in block D and yes the rooms could do with modernising but clean and had lovely double balcony which was sheltered from the wind. During the week we were there we had our towels changed 3 times. All Inclusive food was as expected and always managed to find something to eat. Pool bar has snacks all day so handy if you don't want to eat a big meal at lunch. All the staff pleasant and lovely animation team who got people involved with activities without pressure.. A nice hotel overal and would definitely stay there again as close to beach and square with bars and restaurants and shops.

Just returned from a four night long weekend at the BlueBay. There are so many positives, most of the staff are friendly and hard working. It’s a nice hotel with good amenities and we enjoyed a relaxing weekend away. However the hotel isn’t in the town centre which needs to be considered, though they do provide buses for this. There are definite issues they have keeping the food hot, the selection, service and choice were good but I do like my food hot. Beds are made daily but no clean sheets during our stay, towels only changed every three days which I personally didn’t like. Then there’s the ants, tiny little things but boy they were everywhere, not in vast numbers but furniture bedding, tables kitchen, walls, yuk!! I did speak to reception who gave advice about not leaving food around, clearly this was a usual problem! The animation team worked hard to drum up interest in their offerings and the performances we saw were interesting. There are notices advertising the evening entertainment but I really feel the theatre needs to be better signposted. We didn’t find it until night two and some guests hadn’t found it for several nights!

We and family arrived 16th Jan, friends arrived 15th Jan, total party of 9 including 3 year old and 9 month old baby, given 3 apartments together, fine! C301,C302 & C303 Rooms are very basic, used to be self catering, so kitchen included ! No towel hangers in bathroom, or toilet paper hangers. We have to pay for iron, beach towels, internet, extra tv channels, I thought we had gone all inclusive? The bar, well, basic local liquor, cocktails are €8 and out of a machine !!! Food is poor, all the good choices are not quickly replenished and the rest lyes under a heater, poor quality and only “carbs” like pasta, potatoes, bread, ok they do have salad, deserts, again poor quality! We have complained to our TUI rep, but we can only record 6 complaints, and this is on a iPad, giving general description in categories, but does not get sent to any one, it is recorded against our booking ref so we can take it up when we get home !!! Again TUI do not take the complaining to hotel management and the resort manager will not take up, we have to wait until we get home, we’ll we tried contacting TUI before we came out with questions by phone ( not answered after half an hour on several occasions) and email ( still waiting), so I cannot see any joy when we get home, but surely the point is to rectify issues as they occur, by hotel or rep, not after the holiday? So if you want all inclusive holiday, don’t come to this Blue Bay Lanzarote, or holiday with TUI ! We have a summer holiday booked to Caribbean with TUI, I think we will cancel !