TUI SUNEO El Trebol

Pros: -Lovely location- close to beach, shops, and pubs. It’s a nice quiet corner of the island. -Nice pools with plenty of sunbeds. -Easy access to public transport and excursion busses - booked a Timanfaya tour through a local company and we got picked up right at our doorstep. -Adults-only pub attached to resort - even though you have to pay for drinks, the prices are cheaper than places in town and it’s a nice place to relax after dinner. -Drinks on tap at the restaurant and pool bar! And it’s self-serve so don’t have the faff of ordering and waiting for it to come out. Cons -Rooms are plain and could do with a sprucing up- our kitchen was a bit gross and the chair in the lounge was broken. -WiFi connection was poor overall. -Towels are too small and quite old - ours had a suspicious smell even after they were switched. I was surprised beach towels weren’t included, especially being all-inclusive. -Kitchen in the room is really only equipped to heat a ready meal, not cook something proper, plus there’s no washing up liquid. -Bed is actually two single beds pushed together- this is just weird! From other reviews it looks like this is the standard rather than us getting a fluke room. -We booked for our honeymoon and the resort (and TUI) did nothing. We didn’t want a huge fuss, but we were surprised that we got nothing especially as it’s an option when you book - the hotel can do flowers or cake but at an extra cost, again surprising for an all-inclusive. Even just some prosecco would’ve been nice... -The food is bad. I don’t get where all the positive reviews on the food are coming from. It felt more like a school canteen than an all-inclusive resort. When we booked we mentioned to TUI that I had a severe dairy allergy—TUI said it was all fine and would be taken care of, and maybe we were stupid to take them at their word. The lack of allergy awareness was pretty shocking, especially for a resort that serves families. Barely any food was labelled, the labels that were present were inconsistent, and staff were unable to answer questions about how the food was prepared. So I was stuck eating plainer foods and salads. I wouldn’t have minded too much if the food was fresh and well-prepared. Instead everything was cold, undercooked, and in the case of fruit and veg, often overripe to the point of rotting. The coffee was like dirty water. The rice was crunchy. We often arrived to meals as soon as they opened and still everything was cold. My husband doesn’t have any dietary restrictions but from his reactions to the food it was clear I wasn’t missing much. I know it’s only a 3-star resort but that’s not an excuse for cold food, poorly prepared food, and no allergy labels. I was lucky I didn’t have a reaction. I didn’t notice anything for vegetarians, celiacs, etc so I wouldn’t recommend it for anyone with dietary restrictions. I wouldn’t book this place again without evidence they had improved food-wise because it was quite miserable. We loved Lanzarote and would happily return, but probably not to Suneo El Trebol.

After reading reviews prior to our visit I was not sure what to expect to find at these apartments. I have to say we were very happy with the standard of cleanliness in the apartment rooms. The apartment was of a reasonable size with a large balcony accessed from both the bedroom and lounge. Although some visitors complained about the food I can honestly say we were more than happy with the variety on offer. The salads and fruits were always fresh and tasty. The pool area and gardens are maintained to a high standard and the complex is only a 5 min walk from lovely beaches. This is rated as a 3 star resort and I think it surpasses this in some areas.

Our second visit here and again really enjoyable and excellent value for money. All the staff are so lovely and friendly. The staff in the dining room deserve a medal for the hard work they put in ( and also for putting up with and clearing up after ‘guests’ who leave a dreadful mess behind them and leave the food their children have thrown around everywhere!!) Anyway,rant over... ! The reception staff are so helpful and informative. Would definitely visit again. Thank you everyone!