Elea Beach Hotel

We have travelled during 26th August-9th September with a two months old baby. Bought a package by TUI. We have called many times to TUI prior travelling to update some information and to add requests and were never offered to go all inclusive as it wasn’t available online we assumed that this hotel doesn’t have all inclusive only half board which we have chosen, and what after that became a huge problem as you have to pay £6 pounds every day for parasol and sun bed for 1 person, but we were never told this by TUI, when asked they just said it was written on the website. Those who travel with little once may know that if baby is unsettled you might spend only 15 minutes entire day on the beach, you can’t predict if you will be able to go back there, but you still need to pay. Furthermore, when booking online it doesn’t say how many starts hotel and as it was last minute and last offer we took it without checking how many starts as star reviews by TUI meant to be good, but once checked that it’s 4* we contacted TUI to get change it to 5*, however when called were told that this is no longer possible as it’s last minute booking and we would loose 90% of our holidays and were reassured that Elea Beach Hotel is amazing. On the arrival we were given keys and rushed to go. As we have an infant, we have requested double bed and batch as this needed for our baby, but were given two single bed and shower room which made as go back and ask to change the room. Moreover, WiFi didn’t work. My wife was given a key for the other room, once entered found a lot of dust everywhere and went back to reception to check if this could be sorted and mentioned WiFi not being working and got an answer that probably is busy ( doesn’t make sense what is busy with WiFi). However, only the dust from the phone was cleaned. We have moved with all luggage and pushchair to the other room, there is no luggage porter or concierge to help with it. Rooms are average quality, pillows with stains, towels ripped and dirty, there was no coffee/tea bags in the room but there was empty box for that near the kettle and even when we had room cleaning this was not refilled ever, the balcony has birds nest. The hotel is very noisy too. Staff are unwelcome and careless towards guests. My wife can’t eat any milk products as she is breastfeeding and our baby is intolerant to milk products, which had been mentioned over the phone call to TUI prior our journey, so my wife wanted to have soya late one morning and have asked if this could be done, but was told that the coffee machine can’t do latte with other than cows milk, when my wife asked if where is other coffee machine where she could get it the gentleman in suit-F&B manager just repeated the same frase that the machine will be broken if using other milk. All issues were discussed with TUI rep at the hotel together with food issues as there was no food options at all in the hotel, food always was greasy, most of the days there were only red meat options and we had to go somewhere else to have dinner. So the outcome we heard back from the rep regarding coffee was that for an extra charge we can get it at the bar and regarding the food -all other guests are happy never ever had anyone being unsatisfied with the food. Next day I went to the bar which has the same type coffee machine as restaurant during breakfast. So the bartender just simply swapped cow’s milk into mine brought-almond milk without any cleaning the milk tube and made a coffee, which is contaminating and supposed to break coffee machine as per F&B manager at the end I had to pay £3 euros for the coffee made with my own brought milk. After 6 days we found out that all guests are entitled to get free 15min massage about which we have never been told and it could be done only during the first two days so we didn’t get a chance to have that. Next day of arrival we have message some of problems we met and were advised to speak with the rep however she seemed to be all the time busy with other guests and as we have very colicky baby who cried most of the time we can’t stay forever And wait when she will get free so we asked to set a meeting with her by tui app messanger and as it was Saturday we were told that rep will get in touch by Monday to set a meeting. However, we didn’t receive any call but when going to the room managed to catch up with her on Monday, 2nd September and she told us that will see us on 3rd to inform the outcome. When met on Tuesday she said that there is nothing else possible to do hotel is perfect all perfect and if we wanted better service supposed to go to 5* hotel. We have asked if we could get any compensation as not having those terrible dinners at the hotel and we were told that she will check with the company. On the departure day she just said: due to you being half board and other reasons TUI will not compensate anything, bye. Overall, this hotel is far away from 4*, there is nothing hospitality in there and the way TUI handled this shows that they don’t care about their customers. Avoid TUI and this hotel!!!!

I didn't stay here but it was part of our beach excursion from the cruise ship. It was a nice Hotel. We used the restrooms which were large and marble! I bought things from their gift shop. Everyone was helpful and friendly. I wish I would have had time to spend a few days here! Maybe someday I can return!

the hotel is very clean rooms are spacious large walk in shower food is well cooked and plentiful only drawback for me was used plates not removed on more than once i had finished my meal and not one of my used plates had been removed . the evening entertainment was very good. wifi is a bit of a hit and miss . but overall i had gone to relax and i was able to it situated on the beach which has beautiful views here are a couple of taverna's a few yards away that also are on the beach front and a mini market at the front of the hotel a few yards away.