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Reviews
Tripadvisor Traveller RatingBased on 635 Reviews
Traveller ReviewsRanked #6 of 12 hotels in Lusail
Traveller Rating
Excellent
495
Very Good
48
Average
22
Poor
15
Terrible
55
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Safa A said...
Dont bother booking with a baby
Travelled on 12/2025
Really poor service from the reservation team- inconsistent pricing making it up as they go along. Very rude regarding trying to accommodate with a baby- dont bother visiting if you have a baby as they will try and charge you for significantly more for a family room as none of their other rooms are suitable - when asking for them to help us book a family room for a one night stay and to help us out they were not hel...
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Nabiul M said...
Beautiful Hotel, Adebayo friendliest staff member
Travelled on 12/2025
Beautiful hotel, friendly staff massive shoutout to Adebayo most helpful and friendliest employee. The villa was brilliant highly recommend. Overall 10/10 stay....
Sayf M said...
Exceptional Hospitality from Adebayo
Travelled on 12/2025
Our stay was made exceptionally comfortable thanks to Adebayo. From the moment we arrived, he was warm, welcoming, and incredibly attentive. He went above and beyond to make sure we felt at home, always checking in to see if we needed anything and offering help with a genuine smile.
Adebayos professionalism and kindness truly stood out. You can tell he takes pride in his work and cares about guests having the best ...
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Fares T said...
Outstanding
Travelled on 11/2025
The place is amazing and my family really enjoyed, the plan was only 3 days but i extend 3 more days.
Moreover I cant imagine the place without Serbey and Hennford for the professionalism and caring, literally they exceeded the expectations...
Kate M said...
Absolutely fantastic hotel
Travelled on 11/2025
We are currently here staying for the formula one and I have to say the hotel and the staff have been absolutely fantastic. The main thing for me is that I have celiac and cant eat gluten and from the moment we arrived I have been catered for perfectly. Every single member of staff is so so friendly and cant do enough for you, the chefs make me separate meals, pancakes etc and change the menu in the restaurants if ...
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