Invisa Hotel Ereso

We were lucky to be allocated a great room which had been recently refurbished to a high standard and had a fridge, kettle, tea, coffee etc. It seemed that only the top 2 floors had been refurbished, you can see from my photo the better patio furniture on these floors. The hotel is wheelchair friendly with ramps/lifts throughout and excellent facilities for children. The food was good with allergies very well catered for and allergens highlighted clearly. Gluten free breakfast cereal was available on request and gluten free rolls with a separate toaster/grill. Staff are polite and friendly. I had a couple of issues with the animation team, firstly the rap music littered with obscenities they had blasting even though someone had complained directly to them explaining that it might be acceptable in San Antonio but not in a family hotel with little children running around. Secondly I was made to feel very uncomfortable when I declined joining in with the activities and was asked "why?". I have never been asked this before, staff should be aware that not all disabilities are visible. Evening entertainment was disappointing. Free wifi was only available in the reception area which was a problem as it was Spanish pensioners holiday time. You were very lucky if you could get a seat as they gathered there, taking over the whole area (some sleeping with their feet up on the tables). Would not recommend going to this resort so early in the year (early May) as most places and activities had not reopened for the season. The road train was not running except to pick up and drop off the afore mentioned Spanish pensioners. However the hotel is conveniently located for local buses and ferries to get to other parts of the island, we loved Ibiza Town and Santa Eulalia. Es Cana is a pretty resort and we thought Invisa Hotel Eresco was excellent value for money.

It would be nice to rate this hotel higher than 3 star, because in some ways it was excellent, certainly for value for money. The floor we stayed on had just been renovated so everything was just so - the lighting very good, unusual in hotels, the plumbing faultless...but firstly they hadn't quite finished the fitting out so came and made a mess putting in the room safe (which was left still not functioning). Secondly, by installing the safe the hanging space for clothes was reduced by 70%, from adequate to totally inadequate. Given that the shelf space was ludicrously inadequate - three tiny L shaped shelves, far too small to even store a folded shirt, and that there was no drawer space, meant that we had to keep clothes draped over one of the chairs from the balcony which we moved into the room. The really annoying thing was that it was all so unnecessary - just some designer putting form before function. Do hotel management really believe that their clients arrive with one spare pair of knickers and a small cardigan? I must say I hope they get an endless stream of complaints. Having said that, all the staff we met were friendly and helpful, the dining room staff worked incredibly hard and were brilliant. The food was acceptable, and far from being repetitive was pleasantly varied: during our stay of a week we had merluza, panga, salmon, sardinas, boquerones. There was also pork chicken and sometimes beef. The vegetables also varied - peas, beans, spinach, cauliflower and some nice onion rings in batter.