Hotel Sun Palace

loved every minute of it, fantastic entertainment every night credit to Danny and the animation team for making every night memorable, hope to go back there soon fantastic service from all the kitchen staff and the bar men of course, the room was basic but you couldn't fault it, WiFi is available in rooms, towels provided for shower changed by the cleaners they come and deep clean room every couple of days or so around half 9 ish they come round, TV had like 3 English channels but was there for the view really loved every second of it and be back soon hopefully also good for families.

Arrived at Sun Palace on the 1st September, we checked in immediately with no problems. It was a late check in and snack bar was still open on arrival. Rooms Rated as 4* but they’re only 3* at max. We had a fridge but you’d expect water in there for an all inclusive but they’re empty. No kettles in any rooms for those early drinks either. TV worked but all were programmed for news. The beds were hard and after a week we found that they became rather uncomfortable but after talking to other guests they also said the same. The maids were great though, changed bedding every 3 days and emptied bins sometimes daily. Food Oh dear, were do I begin. Let’s just say, if you like chips, pizza, pasta, bolognese this is the place for you. No real choice at all and not even a choice of food for kids, nuggets twice and fish fingers once in 2 weeks left our child eating pizza. The proteins were hit and miss, the specialty was usually fresh and worth a try but anything already prepared was dry and everything was covered in some sort of sauce and not to most people taste. Who puts pineapple in gravy??? Salad bar was good and breakfast wasn’t bad, had to laugh though as were not allowed to do our own toast. I politely asked if she could make it a little darker after my 1st visit, instead of turning the heat up slightly she swapped my white bread to brown and cooked it just as long as the 1st attempt 😂 Snack bar at the main hotel is pointless though, it’s not snacks, it’s all left over breakfast and dinner food. I’d recommend using the water park snack bar as it’s fresh and more variety Entertainment This has some real good points but also bad. The team has a very weird shift pattern. Shifts are 10am-12 Midday then no entertainment or music till 3pm up till 5pm. Work 2hrs then they have a 3hr break then work another 2? Most places I’ve visited start at 11 and finish daily programmes at around 5pm and most have a break no more than an hour. I would like to praise Lauren, Daniel, Radion and Zellina. They took the time to pay attention to our daughter while we stayed and keep her occupied throughout the stay. Lauren and Dan would invite us out midday for a drink or 2 to pass the time while the entertainment was off, after all its depressing around a pool with no music. After a few days Radion even borrowed me his speaker for a little bit of music around the pool, I take my hat off to him and I think many others will too, around 10-12 guests all appreciated having some music throughout the main part of the day, although it was rudely interrupted by another member of the entertainment team who I must point out, wasn’t working at the time and had no authority to take it upon himself but to not once, twice but 3 times to turn it off. These are not hotel employees but are contracted entertainers, so they have no authority in controlling what happens around the pool area while they’re not working. Evening entertainment is ok, starts too late in my mind. Mini disco at 9pm, Bingo around 30 minutes later and main show starts at 10pm. All entertainment ends at 11pm and no music is played after that. This is because they want you to spend the last hour at the Kings Bar, went twice and never seen more than 6 people who weren’t staff there so pointless Overall this could of been much better, I know changes have to be made for Covid but doesn’t mean we shouldn’t get what we pay for, lack of food choice was the real downside and no background music around the pool is another big deal for me. I’d only return to visit the entertainers mentioned, nothing else was worth the trip sorry